System operation support system based on cloud computing

Abstract

The invention discloses a system operation support system based on cloud computing. The system comprises an accident management module, an alternation management module, a configuration management module, a knowledge base, a first I/O module, a second I/O module, a third I/O module and a fourth I/O module, wherein the accident management module supports respond and treatment of emergency accidents and service requests, is used for recording, scheduling, researching, diagnosing, tracking, upgrading, closing, monitoring and improving a single accident, and is used for quick acquiring a processing result from an operation and maintenance personnel through the second I/O module; the alternation management module is used for evaluating the alternation of configurations and analyzing impact, and is responsible for the alternation plan management, the alternation stage management and the alternation approval; the configuration management module is used for recording relations among all IT hardware, software, documentation and knowledge, and data of the configuration management module are used in the alternation management module and the accident management module so as to jointly determine and manage a configuration impact range and alternation records; the knowledge base is used for information collection and collation as well as data analysis and statistics. According to the system, a lot of labor of IT staffs in enterprises can be saved, the IT management efficiency of the enterprises can be improved, and the cost is lowered.

Description

technical field [0001] The present invention relates to a system operation support system, in particular to a cloud computing-based system operation support system based on open source WEB technology. Background technique [0002] Expert research and a large number of enterprise practices have shown that in the life cycle of an IT project, about 80% of the time is related to IT project operation and maintenance, while the investment in this stage only accounts for 20% of the entire IT investment, forming a typical "high-tech Consumption" and "light service, heavy technology" phenomenon. According to Gartner Group's survey, among the frequent problems, only 20% are caused by technology or products (including hardware, software, network, power failure and natural disasters, etc.), while process errors account for 40%. Personnel errors accounted for 40%. Process failures include incorrect or incomplete change management, overloading, no testing, etc., and personnel failures i...

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