Operation management platform

An operation and maintenance management platform and management system technology, applied in the field of operation and maintenance management platform, can solve problems such as overloading, poor change management, no testing, etc., and achieve the effect of improving skill level, simplifying IT service tasks, and reducing dependence

Inactive Publication Date: 2010-12-01
BEIJING ZHENGCHEN SCI & TECH DEV
View PDF0 Cites 28 Cited by
  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Process failures include poor change ma

Method used

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Image

Smart Image Click on the blue labels to locate them in the text.
Viewing Examples
Smart Image
  • Operation management platform
  • Operation management platform

Examples

Experimental program
Comparison scheme
Effect test

Embodiment Construction

[0028] Such as figure 1 As shown, an operation and maintenance management platform is characterized in that it includes:

[0029] data collection

[0030] Collect network management data through the interface with the managed system, and send it to the data processing layer for data processing. data processing

[0031] On the one hand, the data is judged, and the generated alarm information is sent to the application presentation layer, and on the other hand, it is entered into the monitoring database.

[0032] application service

[0033] It not only displays alarm information, but also displays various monitoring views.

[0034] The second part: IT Manager service management system (SmartITSM): used for unified maintenance and management of network systems, it mainly provides event management process, problem management process, change management process and configuration management process. The following is an introduction to each module:

[0035] event management

...

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to view more

PUM

No PUM Login to view more

Abstract

The invention relates to the field of management systems, in particular to an operation management platform. The system helps users to solve the problems of standardization and automation of the flow in the IT service support and management process, and improves the IT service level and operation work efficiency of enterprises. Meanwhile, in order to meet the requirement on IT operation management of the enterprises, the operation management flow is provided for the users, and ITIL-based post definitions, flow design tools, form design tools, ITIL-based flow templates and various element libraries are provided to help the enterprises to effectively and sequentially perform accident management, problem management, configuration management, change management and publication management during IT operation management work to fulfill the aim of service support and to provide service level management, availability management and capacity management to fulfill the aim of service delivery.

Description

technical field [0001] The invention relates to the field of management systems, in particular to an operation and maintenance management platform. Background technique [0002] The survey by Gartner Group, a well-known international consulting and research organization, found that among the frequent problems, problems originating from technology or products (including hardware, software, network, power failure and natural disasters, etc.) actually accounted for only 20%, while process errors Accounted for 40%, personnel errors accounted for 40%. Process failures include poor change management, overloading, no testing, etc. [0003] The above may be wrong or incomplete, and human errors include forgetting to do something, insufficient training, bad backups, or security oversights. [0004] Modern enterprises need to establish a complete and mature IT operation and maintenance management system. Through process management, they can continuously improve the quality of IT ope...

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to view more

Application Information

Patent Timeline
no application Login to view more
IPC IPC(8): G06Q10/00G06Q50/00G06Q10/06
Inventor 卢明
Owner BEIJING ZHENGCHEN SCI & TECH DEV
Who we serve
  • R&D Engineer
  • R&D Manager
  • IP Professional
Why Eureka
  • Industry Leading Data Capabilities
  • Powerful AI technology
  • Patent DNA Extraction
Social media
Try Eureka
PatSnap group products

Browse by: Latest US Patents, China's latest patents, Technical Efficacy Thesaurus, Application Domain, Technology Topic.

© 2024 PatSnap. All rights reserved.Legal|Privacy policy|Modern Slavery Act Transparency Statement|Sitemap