111 results about "Software Problem" patented technology

An computer program product and a method is presented for diagnosing hardware and software problems on a network computer through the use of a diagnostic adapter card. The diagnostic adapter card is installed in an open slot in the system bus and thus has access to all the network computer electronics and peripherals. Diagnostic programs are run and the results are logged. By analyzing these results, the source of the problem can be determined and reported for service or repair. The diagnostic adapter card contains its own processor, read only memory, random access memory, and interface logic for connecting to the system bus, a set of external wrap cables for peripheral connector testing, and an external reporting device. Some tests require use of a wrap cable to connect two or more ports together. Other tests, such as system bus timing or memory integrity, do not require the use of wrap cables.

The invention finds matches in ordered sequences, e.g. program function call stacks from anomalous software program executions for discovering related or identical software flaws and possible known solutions. Call stacks are matched after removing recursive and uninformative subpatterns, e.g. names of common error handling routines, to see if they were generated due to the same possibly known problem. Sequences statistically unlikely to be matches are pruned from the search. Matches found earlier in the sequences may be weighted differently, e.g. to be more important in call stacks, than other matches. Sequences are indexed so that those relevant to a query are identified automatically without detailed exhaustive search. Maximum matches are found by optimizing a cost function based on weighted sequence similarity.

Analysis of execution traces to identify execution problems is described. Analysis of the execution trace allows the user to detect application execution patterns. Each pattern represents a sequence of operations performed by the application. Some patterns correspond to normal execution of the application. Some patterns correspond to typical operations such as file opening, file saving, site browsing, mail sending. Diagnostic classes include patterns associated with certain malfunctions. In one embodiment, the system includes a learning mode wherein the system accumulates patterns belonging to different classes and stores them in a pattern database. In one embodiment, the system also includes a recognition mode where the system matches the trace against the pattern database and assigns trace regions to specific classes such as normal, abnormal, classes of specific problems or user activities, etc.

A system and method for providing proactive vehicle system management and maintenance using diagnostic and prognostic information. Vehicle information is collected from vehicle sensors and / or sub-systems by an on-board module on the vehicle and / or at a remote facility where the information is wirelessly transmitted to the remote facility. The collected information is analyzed to determine the health of various systems, sub-systems and components so that the remaining useful life of the systems, sub-systems and components can be predicted. By utilizing the diagnostic and prognostic information, a vehicle control strategy can be reconfigured to minimize customer impact. Further, if a software problem is detected, temporary or permanent software fixes can be provided automatically and remotely through a remote service garage.

The invention provides a torque monitoring system of an electric vehicle. The torque monitoring system comprises an information acquisition module, a simulation torque generation module, a judgment module and a fault diagnosis module. The information acquisition module is used for acquiring vehicle control signals, vehicle state signals and motor torque from a torque request system. The simulation torque generation module is used for generating simulation motor torque according to the vehicle control signals and the vehicle state signals. The judgment module is used for comparing the difference value between the motor torque and the simulation motor torque, determining abnormity of the torque request system when the difference value is larger than a predetermined threshold value, and generating a fault signal. The fault diagnosis module receives the fault signal, then determines the fault type of the torque request system according to the fault signal and adjusts the motor torque. According to the embodiment of the torque monitoring system of the electric vehicle, the motor torque which is possibly wrong due to calculation, affected by the hardware problem, the software problem, the electromagnetic interference, the human errors and the like of the torque request system, of a vehicle controller can be effectively detected and controlled, the torque of the vehicle is prevented from getting out of control, and the driving safety is effectively ensured.

A "Design Zones" system provides a highly secure common resource computing environment or design zone with services on the common resource or design zone being protected by multiple layers of security to engagement boxes with the computing environment where the partners can work simultaneously in multiple teams, run simulation tests, emulate software problems and share in a secure zone with just the remote display going back to the engagement box and therefore to the partner outside the owner. A method is described herein to provide access to EDA licenses managed by software daemon manager running on license servers inside an Intranet separated from the design zone by a firewall without opening all TCP inbound connections inside the TI Intranet for ports greater than 1023 from all the hosts in contractor or design zone on which EDA applications are run comprises a license proxy server inside the design zone that acts as a relay agent and route all the connections from contractor zone into the owner's Intranet.

A device, method, and program for automatically reporting a software problem for a reproducing procedure and determining a place where a problem occurred in global user environments. Data including various types of messages assigned to individual languages is extracted from resource files of software that is used in international environments, and the data, together with additional attributes, is stored as a database in a form in which correspondences between languages are defined. Processing including translation of texts and translation of image data is performed for a problem reproductive scenario, a problem report, a screen shot, and other functions using the resource database prepared in the first step. The individual processing functions are organically linked to existing problem management tools. Thus, it enables switching of the language of data at appropriate time when data is exchanged in the software support operation.

Provided is a process, including: obtaining a plurality of software-issue reports; obtaining a pull request; forming a software-issue graph having a plurality of nodes corresponding to the software-issue reports and a plurality of edges indicating relationships between the software-issue reports; determining that the pull request addresses a given software-issue report; selecting a subset of nodes in the software-issue graph addressed by the pull request; and designating the pull request as being associated with the plurality of software-issue reports corresponding to the selected subset of nodes.

Systems and methods for providing automated problem reporting in elements used in conjunction with computer networks are disclosed. The system comprises a plurality of elements that perform data migration operations and a reporting manager or monitor agent which monitors the elements and data migration operations. Upon detection of hardware or software problems, the reporting manager or monitor agent automatically communicates with elements affected by the problem to gather selected hardware, software, and configuration information, analyzes the information to determine causes of the problem, and issues a problem report containing at least a portion of the selected information. The problem report is communicated to a remote monitor that does not possess access privileges to the elements, allowing automated, remote monitoring of the elements without compromising security of the computer network or elements.

The invention relates to a firmware updating method of an audio playing device, which comprises the following steps of: reading the equipment name and the firmware version number of the audio playing device by a client end; initiating a request for inquiring latest edition application to a server by the client end according to the read information; detecting whether a software version higher than the current equipment firmware exists or not by the server according to the received information; and if so, running a firmware upgrading program. The method of the invention realizes the function of automatically upgrading software through the interaction of the audio playing device, the client end and a server end and reduces the labor quantity of updating work and the error rate of updating, so that a user can solve the software problems occurring in the use process at proper time without recalling and does not need to search the proper software on the net to obtain a newly added function; on one hand, the invention reduces the problems of upgrading dead halt, data loss and the like; and on the other hand, the invention also saves the time and the vigor of the user for searching the proper software. In addition, the invention also provides a firmware updating system using the method.

Systems and methods for providing automated problem reporting in elements used in conjunction with computer networks are disclosed. The system comprises a plurality of elements which perform data migration operations and a reporting manager which monitors the elements and data migration operations. Upon detection of hardware or software problems, the reporting manager automatically communicates with elements affected by the problem to gather selected hardware, software, and configuration information, analyzes the information to determine causes of the problem, and issues a problem report containing at least a portion of the selected information. The problem report is communicated to a remote monitor that does not possess access privileges to the elements, allowing automated, remote monitoring of the elements without compromising security of the computer network or elements.

The embodiment of the invention relates to the data backup and a restoring method, apparatus and mobile device. The data backup method comprises: receiving the instruction information of the data backup; reading the data in the mobile device and building the relevant relation between the data and the address of the mobile device; processing backup the data read in the mobile device to the backup data memorizing module, and memorizing the relevant relation to the backup data memorizing module. The embodiment of the invention not only effectively solves the operational system faults caused by the software problems, but also the invention can restore the project distribution in the mobile device as the parameter of the backup restoring the lost information caused by the misoperation.

The invention discloses an automatic-recovery target program run control method and device in automation testing. The method comprises the following steps of: dividing a target program into multiple modules which can run independently and respectively has a unique identifier, building a configuration file for recording the performance of the modules which are performed, and storing the target program and the corresponding configuration file in a non-system partition; and performing the target program, and if the system is judged to run abnormally at present, automatically restarting an operating system according to presets, and recovering the operating system by a pre-made system mirror image document; after the system is recovered, inquiring the identifier of the module which causes the abnormity and is recorded in the configuration file, and performing the target program from the next module of the module identifier. The method and the device provided by the invention can ensure that the behaviors of real users are stimulated in windows in the automated testing process, and can automatically recover the system and perform the testing process when the system runs abnormally for the reason of software problems, thus guaranteeing the continuous performing capability of the automated testing.

Systems and methods for providing automated problem reporting in elements used in conjunction with computer networks are disclosed. The system comprises a plurality of elements that perform data migration operations and a reporting manager or monitor agent which monitors the elements and data migration operations. Upon detection of hardware or software problems, the reporting manager or monitor agent automatically communicates with elements affected by the problem to gather selected hardware, software, and configuration information, analyzes the information to determine causes of the problem, and issues a problem report containing at least a portion of the selected information. The problem report is communicated to a remote monitor that does not possess access privileges to the elements, allowing automated, remote monitoring of the elements without compromising security of the computer network or elements.

When a hardware or software problem reoccurs, a customer is rarely able to remember and repeat the process that was performed by a customer service representative to correct the problem the first time. By capturing desktop events and / or one or more other available data streams during the first customer service engagement, and making a document containing that data available to the customer, the customer can solve a reoccurrence of the problem without having to contact the customer service center. The captured data is integrated into a single multimedia document, which has an indexing capability, highlights critical information, and includes annotations and / or comments. The integrated multimedia document can be distributed to the customer by the customer service representative during an engagement, over a customer accessible network site visited by the customer, or in a CD-ROM provided with the product.

A method and associated systems for enhancing a crowdsourced integrated development environment (IDE). A computerized component of the IDE receives a block of annotated source code from a user who seeks to solve a software problem embodied by the source code. The annotations direct the IDE to solicit help from external online user communities identified by the notations. The annotations also describe the software problem and provide further instructions for creating an anonymized distribution bundle that includes the source code, the text description, any related blocks of source code, and contextual information required to address the problem. In response to receiving the solicitation and distribution bundle, and interested users of the online communities respond with feedback. The IDE receives and analyzes the feedback and displays it to the user so as to identify responses that have a higher likelihood of solving the software problem.

An approach is provided to utilize experiences of a user community to identify software problems and communicate resolutions to such problems. Error reports are received from installed software systems in the user community. From these reports, a set of problematic usage patterns are generated, with each of the usage patterns having a confidence factor that is increased based on the number of problem reports that match the usage pattern. The problematic usage patterns are matched to sections of code corresponding to the installed software system with sections of code being identified with problematic usage patterns having confidence factors greater than a given threshold.

The invention finds matches in ordered sequences, e.g. program function call stacks from anomalous software program executions for discovering related or identical software flaws and possible known solutions. Call stacks are matched after removing recursive and uninformative subpatterns, e.g. names of common error handling routines, to see if they were generated due to the same possibly known problem. Sequences statistically unlikely to be matches are pruned from the search. Matches found earlier in the sequences may be weighted differently, e.g. to be more important in call stacks, than other matches. Sequences are indexed so that those relevant to a query are identified automatically without detailed exhaustive search. Maximum matches are found by optimizing a cost function based on weighted sequence similarity.

An improvement to the process for identifying software problems in performance testing is achieved by dynamically adjusting workloads in real-time to stress the functionality of an application suspected of causing a software problem.

A method for identifying names of uninformative functions in call-stack traces is described. The method comprises the steps of obtaining a set of call-stacks and information indicative of which call-stack traces in the set match a particular call-stack trace; for each matching call-stack trace pair, incrementing a false negative counter for each function name above a first matching function name in a respective call-stack trace pair; for each non-matching call-stack trace pair, incrementing a false positive counter for each function name above a first non-matching function name in a respective call-stack pair; incrementing a frequency counter for each function name appearing in each of the call-stack traces; calculating an aggregate value for each of the function names as a function of respective ones of the false positive counter, the false negative counter and the frequency counter; and identifying uninformative ones of the function names based on the respective aggregate values. The method may be used to diagnose software problems based on known software problems and is useful in helpdesk and autonomic computing applications. A system and a computer program product for performing the method are also described.

When a hardware or software problem reoccurs, a customer is rarely able to remember and repeat the process that was performed by a customer service representative to correct the problem the first time. By capturing desktop events and / or one or more other available data streams during the first customer service engagement, and making a document containing that data available to the customer, the customer can solve a reoccurrence of the problem without having to contact the customer service center. The captured data is integrated into a single multimedia document, which has an indexing capability, highlights critical information, and includes annotations and / or comments. The integrated multimedia document can be distributed to the customer by the customer service representative during an engagement, over a customer accessible network site visited by the customer, or in a CD-ROM provided with the product.

The invention discloses an automobile log collection method, a vehicle-mounted terminal and a log collection server. The method comprises the following steps: the vehicle-mounted terminal obtains a log code corresponding to each automobile log in each onboard microprocessor; the vehicle-mounted terminal sends the log code corresponding to each automobile log to the log collection server; and the log collection server collects the log code corresponding to each automobile log, and restores each automobile log according to the log code corresponding to each automobile log. According to the technical scheme, the vehicle-mounted terminal sends the obtained log code to the log collection server, and the log collection server can collect the automobile log of each automobile part, so that the log collection server can find the software problems or undefined hardware problems in the automobile operation process in time; and when an automobile has a problem, the problem can be analyzed based on the log saved before or at present to avoid the trouble of having to go to the site to disassemble the parts one by one to troubleshoot the problem.

Methods, systems, and computer program products are provided for software problem administration that includes identifying the occurrence of a predefined watch event; identifying an action in dependence upon the identified predefined watch event and a policy; and executing the action. A policy defines predefined watch events and their associated actions. Identifying the occurrence of a predefined watch event may be carried out by detecting a message of a predefined message type in a message queue. Identifying the occurrence of a predefined watch event may also include detecting a log entry of a predefined log type. Identifying an action in dependence upon the identified predefined watch event and a policy may be carried out by identifying a software upgrade request action and executing the action may be carried out by requesting a software upgrade from a service provider.

The invention discloses a method and a device for providing solutions for software problems. The method includes acquiring a software problem of a questioning user; acquiring multiple solutions in the form of a record script, wherein the record script includes a user operation sequence and a corresponding semantic node sequence, and a semantic node is used for describing meaning of a user operation; providing recommending degree information for the solutions by analyzing the semantic node sequence in the record script of the solutions; providing the solutions and the recommending degree information thereof. The device corresponds to the method. By the method and the device, the solutions can be collected for any software problems, and the collected solutions can be analyzed to provide the recommending degree information, so that the questioning user can quickly position a correct solution according to the recommending degree information to solve the problem more efficiently.

The invention discloses a software problem report classifying method based on the text chaos degree. The software problem report classifying method comprises the following steps that 1, data acquisition is conducted on a GitHub platform, wherein acquired data includes problem reports submitted by the public and relevant information of the reports; 2, datasets are marked, tabs capable of representing the types of the problem reports are selected through artificial sampling analysis on tabs of the problem reports, and accordingly dataset marking is achieved through the tabs; 3, the datasets are preprocessed, including text information except undesired information, and are converted into digital types for calculation processing through text information digitization; 4, model establishment is performed, wherein a two-layer automation problem report classifier is established by utilizing an existing machine learning method. By adopting the method, the automation level of problem report classification can be improved, labor cost is reduced, and the contribution converging efficiency of the public is improved.

The invention discloses a software problem locating method and system and relates to the field of computer software. By real-time monitoring of state parameters of a software module running in a current software system, when a fault happens, fault coefficients of currently-running modules can be analyzed and computed according to the running states of the modules during the fault, problems are subjected to checking according to the sequence of the fault coefficients from high to low, the software fault can be located quickly and efficiently, an achieving mode is simple, universality is high, and the locating efficiency of the software fault is greatly improved. What is more, when software is subjected to fault detecting, data correctness is subjected to verifying, due to the fact that faults are often caused by data errors other than code running, data correctness is verified first, code detecting can be avoided, and software fault locating efficiency and accuracy can be further improved.

The invention discloses an analysis method for the spreading effect of a requirement change, and belongs to the technical field of software development. The analysis method comprises the steps that requirement dependencies are extracted in the software problem analysis process and modeled according to a requirement dependency diagram; the tracing relation among a real world field in a problem space, user requirements and software products in a machine specification-solution space is described through a tracing matrix; software requirement products affected by the requirement change are recognized through horizontal requirement change spreading effect analysis based on the requirement dependency diagram, and software design products and code products affected by the requirement change are recognized through vertical requirement change spreading effect analysis based on the tracing matrix; the software requirement products, the design products and the code products affected by the requirement change are collected to form a soft product set affected by the requirement change. The analysis method has the advantage that the problem that because the spreading effect of the requirement change is not effectively defined, the requirement change workload is difficult to estimate and requirement change management decisions are improper.

A method for detecting hardware and / or software anomalies in remote systems. The method may include aggregating, in a centralized electronic database, by an electronic database server, data received via a network from each of the remote systems, the data relating to operating statistics of one or more subcomponents of the remote systems over time. The method may also include utilizing an electronic database client communicatively coupled to the centralized database to automatically periodically access and analyze data stored in the centralized database to identify anomalies in hardware and / or software components of the remote systems. In one embodiment, the data relating to operating statistics of the subcomponents may include data from statistics counters corresponding to the subcomponents, each statistics counter, in one state, indicative of an identifiable error. In this regard, analyzing data stored in the centralized database may involve comparing data from the statistics counters to identify the anomalies.

The invention discloses a method for acquiring a root authority in an Android system. In the method, a specific broadcast is sent by a command adb shell am broadcast by using an adb tool at a PC side, so that a sys.adb.debug attribute value of the Android system can be changed, adb service of the Android system can be restarted, and when the adb service of the Android system is executed, judgment on the sys.adb.debug attribute value can be increased. By the method, in equipment tested to have software problems, root authority can be acquired immediately and key information is extracted for developers to analyze, so that the problem that in the prior art, a lot of follow-up tests and development resources are required to be invested for retesting is effectively solved; due to the use of a customized broadcast name, a certain confidentiality can be ensured, the root authority can be avoided from being cracked by an end user, and thus the safety of the system is ensured to the maximum degree.

The invention discloses a problem-oriented GUI software correlation function analysis method. The method comprises the following steps: obtaining GUI software functions by acquiring window elements of GUI software, analyzing the dependency relationship of the elements in a window and acquiring a window calling relationship and on the basis of software function components of interface elements; establishing the correlation among the GUI software functions, test cases and software problems according to the obtained GUI software functions; finding the test case corresponding to a software problem and finding a software function correlated to the problem through the correlation among the GUI software functions, the test cases and the software problems; retesting the corresponding function of the software during regression testing through the correlated software function. According to the problem-oriented GUI software correlation function analysis method and a problem-oriented GUI software correlation function analysis device, disclosed by the invention, the software function correlated to the problem can be acquired quickly, accurately and conveniently, so that the test efficiency and the sufficiency of the GUI software are improved.