Method and device for providing solutions for software problems

A solution and problem technology, applied in the field of providing software problem solutions, can solve problems such as the inability to fully cover users, and achieve efficient solutions

Active Publication Date: 2014-06-25
IBM CORP
View PDF4 Cites 13 Cited by
  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, the content supported by the help desk is limited to content related to pre-defined keywords, which still cannot fully cover users' questions
Other existing help platforms fall short in different ways

Method used

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Image

Smart Image Click on the blue labels to locate them in the text.
Viewing Examples
Smart Image
  • Method and device for providing solutions for software problems
  • Method and device for providing solutions for software problems
  • Method and device for providing solutions for software problems

Examples

Experimental program
Comparison scheme
Effect test

Embodiment Construction

[0018] Preferred embodiments of the present disclosure will be described in more detail below with reference to the accompanying drawings. Although preferred embodiments of the present disclosure are shown in the drawings, it should be understood that the present disclosure may be embodied in various forms and should not be limited to the embodiments set forth herein. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the scope of the disclosure to those skilled in the art.

[0019] Those skilled in the art know that the present invention can be implemented as a system, method or computer program product. Therefore, the present disclosure can be specifically implemented in the following forms, namely: it can be complete hardware, it can also be complete software (including firmware, resident software, microcode, etc.), and it can also be a combination of hardware and software. Called a "circuit", "module" or "sy...

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to view more

PUM

No PUM Login to view more

Abstract

The invention discloses a method and a device for providing solutions for software problems. The method includes acquiring a software problem of a questioning user; acquiring multiple solutions in the form of a record script, wherein the record script includes a user operation sequence and a corresponding semantic node sequence, and a semantic node is used for describing meaning of a user operation; providing recommending degree information for the solutions by analyzing the semantic node sequence in the record script of the solutions; providing the solutions and the recommending degree information thereof. The device corresponds to the method. By the method and the device, the solutions can be collected for any software problems, and the collected solutions can be analyzed to provide the recommending degree information, so that the questioning user can quickly position a correct solution according to the recommending degree information to solve the problem more efficiently.

Description

technical field [0001] The present invention relates to the provision of software help information, more specifically, to a method and device for providing solutions to software problems. Background technique [0002] The development of information technology provides people with more and more abundant software products. Correspondingly, when using these software products, users may face more and more problems, for example, "How to move the mail in the mailbox to a specific folder?", "Why do I always get an error when sending email?" ,etc. When software problems occur, users often try to solve them in the following ways. [0003] One way is to help yourself with software issues that arise by searching and browsing the knowledge base for help articles related to the software you use. However, in most cases, users do not have enough professional knowledge to understand the problems that arise, nor can they identify the correct solution from the numerous help messages. On t...

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to view more

Application Information

Patent Timeline
no application Login to view more
Patent Type & Authority Applications(China)
IPC IPC(8): G06F17/30
CPCG06N5/02G06Q10/103G06F8/70G06F9/453
Inventor 廖嘉俊杨伟杰关锦盛李浩泓冯悦勤
Owner IBM CORP
Who we serve
  • R&D Engineer
  • R&D Manager
  • IP Professional
Why Eureka
  • Industry Leading Data Capabilities
  • Powerful AI technology
  • Patent DNA Extraction
Social media
Try Eureka
PatSnap group products

Browse by: Latest US Patents, China's latest patents, Technical Efficacy Thesaurus, Application Domain, Technology Topic.

© 2024 PatSnap. All rights reserved.Legal|Privacy policy|Modern Slavery Act Transparency Statement|Sitemap