Business process management system

Abstract

The invention relates to a business process management system. The business process management system comprises an event management device, a change management device, a task scheduling device, a problem management device, a release management device and a knowledge base management device; the event management device is used for distinguishing events in a business process into corresponding processing levels according to an event preference strategy, recording processing data and event field data, and continuously storing the data in corresponding process support databases; the change management device is used for changing an event process according to a standardization strategy, testing the event process to form corresponding configuration data, and continuously storing the event process and the configuration data in the corresponding process support databases; and the problem management device is used for forming a problem simulation process according to the event field data, tracking errors, providing an event solving reference process, and continuously storing the simulation process and the result data in the corresponding process support databases. Because resources are pre-arranged and reasonably scheduled, various resources required in an operation and maintenance operation can be prepared in advance and deployed reasonably.

Description

technical field [0001] The invention relates to a resource maintenance system structure, in particular to a system structure for maintaining hardware resources and software resources during operation. Background technique [0002] The rapid development of informatization construction has led to a wide variety of equipment and services in the network. The IT (business) system is increasingly dependent on hardware and software resources. normal operation of business. The main causes of resource fluctuations include: [0003] 1. There are many devices and they are widely distributed, so unified and effective management cannot be carried out, and the efficiency of troubleshooting is low; equipment asset management cannot comprehensively and accurately conduct IT equipment in terms of network access, use, inspection, maintenance, replacement, withdrawal from the network, and scrapping, etc. Supervision. [0004] 2. Lack of configuration management of business systems and syste...

AI Technical Summary

Problems solved by technology

[0003] 1. There are many devices and they are widely distributed, so unified and effective management cannot be carried out, and the efficiency of troubleshooting is low; equipment asset management cannot comprehensively and accurately conduct IT equipment in terms of network access, use, inspection, maintenance, replacement, withdrawal from the network, and scrapping, etc. Supervision

[0004] 2. Lack of configuration management of business systems and system service software, poor security; lack of software resource management, lack of unified management of existing general software and software resources of business systems

[0005] 3. Unable to locate faults in a timely and accurate manner and control overall network and system operation; lack of comprehensive monitoring and management, unable to realize overall monitoring of IT infrastructure, and unable to grasp the healthy operation status and corresponding alarms of the entire IT system in real time

[0006] 4. Affected by the security control mechanism, it lacks a unified operation and maintenance application process entry and processing progress query interface, and cannot provide a unique interface for IT managers and IT customers to access, and cannot promote the integration of business processes and service management infrastructure

[0007] The above deficiencies lead to the maintenance of the core business system only focusing on results and lack of process control

Business systems, business processes, business program fragments, and business-related software and hardware resources cannot be effectively supervised and coordinated, making the system maintenance level backward and unable to adapt to the rapid development of business systems

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