Telecommunication service overall performance quantitative evaluation method

A comprehensive benefit, telecommunication business technology, applied in electrical components, wireless communication, instruments, etc., can solve the problem of increasing business analysis, business development, competitive value characteristics, and resource utilization key attributes are not reflected, and it is difficult to give analysis results. and other problems, to achieve the effect of promoting refinement, improving customer service level and business operation efficiency

CN102158877AInactive Publication Date: 2011-08-17SHANXI CHINA MOBILE COMM CORP
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Patent Information

Authority / Receiving Office
CN · China
Current Assignee / Owner
Publication Date
2011-08-17
Estimated Expiration
Not applicable · inactive patent

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Abstract

The invention provides a telecommunication service overall performance quantitative evaluation method. Particularly, a service integrated factor model is established according to various factors of a high-speed mobile communication service, a service overall performance linear analysis algorithm is further put forward based on the service integrated factor model, and quantification results of communication service performance evaluation can be rapidly calculated by the algorithm. By the method, the overall performance of the mobile service can be rapidly and effectively quantitatively evaluated, scientific policy-making bases about the development of novel services are provided for a telecommunication operator, the precision, high efficiency and scientific level of telecommunication service operation management are effectively improved, policy-making mistakes and economic loss caused by extensive service management and difficulties in quantitative evaluation are avoided, and a customer service level and service operational effectiveness are remarkably improved; and the method is particularly suitable for the analytic evaluation of various novel value-added services which are put into market.
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Description

technical field

[0001] The invention relates to the field of mobile communication service management, in particular to the evaluation and decision-making of new service application effects and economic benefits. Background technique

[0002] For a long time, various new mobile communication services have emerged in an endless stream, but there has been a lack of effective economic benefit analysis and evaluation methods for service types. Some new businesses are popularized rapidly and have good benefits; some new businesses are difficult to develop and suffer operating losses; most of them are in the critical area of ​​profit and loss, and it is difficult to determine their development trend. In the high-profit period of the mobile communication business, the profits brought by the high-efficiency business largely covered up the impact of the loss-making business. However, with the rapid development of the communication field and the increasingly intensified market competi...

Examples

Embodiment

[0049] The method provided by the present invention can be directly applied to the actual business evaluation management of various telecom operators and network service providers, and can also be developed into a new business comprehensive benefit evaluation software system based on the present invention. Through such a software system, it can be more Convenient to support the operation and management of telecommunications business.

[0050] A case is used to illustrate the implementation of the application of the present invention.

[0051] A city-level mobile communication company designed and launched a new service package A—a bundled package including voice and WAP Internet access. A monthly prepayment of 200 yuan can use 200 yuan of voice service and 150 yuan of Internet access service. After a month of promotion and use, it is necessary to evaluate the comprehensive benefits of the business.

[0052] The use of the evaluation method of the present invention is as follo...