Queueing time estimation method

A technology of waiting time and time, applied in the field of estimation, can solve problems such as long estimated time of waiting time for customers, inaccurate time, dissatisfaction with customer service quality, etc.

Inactive Publication Date: 2009-09-23
SHENZHEN AOTO ELECTRONICS
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, the estimation method based on this strategy will become inaccurate or even meaningless in some special situations, such as a customer's service time becomes very long due to some unexpected problems, and the longer th

Method used

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Embodiment Construction

[0037] The method for estimating queue waiting time of the invention is used in a service system to estimate customer waiting time.

[0038] like figure 1 As shown, the service system referred to in the present invention includes a customer waiting queue 110 whose capacity is q, and whose quantity is A 1 -A s The server 130 and the service request processor 120 of the. The service request processor 120 can connect the customer service request to the service provider 130 via wired mode, wireless mode or (wired or wireless) network 200. Utilizing the prior art, the processor 120 monitors and counts the time required for the service provider 130 to complete the service and the service provider 130. The time required for the operator (ie customer) to obtain the service.

[0039] The queue waiting time estimation method of the present invention is as follows:

[0040] Firstly, the customers are classified according to the attributes of customers and their service requests, and ...

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Abstract

The invention relates to a queueing time estimation method for estimating the queueing time of clients in a service system. The queueing time estimation method includes the steps of client classification and providing queueing time probability distribution functions of various clients; when more than five clients wait, the attributes of the clients being served and the clients to be served are respectively checked, and the corresponding queueing time probability distribution function is generated; the number of the left clients is estimated according to the function, and the queueing time is estimated according to the number of the left clients and is provided for the clients; and when less than five clients wait, the queueing time of maximum probability of the clients to be served is added to obtain the queueing time of the clients directly according to the queueing time probability distribution function. The number of the left clients is estimated through the client classification and the probability distribution functions, and the estimated service queueing time can be more accurately provided for the clients compared with the prior art; and based on the estimated service queueing time provided for the clients, the utilization rate of the queueing time can be improved by the clients, and the trust, the satisfaction and the loyalty for the service quality of service improvers can be improved by the clients.

Description

technical field [0001] The invention relates to an estimation method, in particular to a method for estimating the waiting time of customers in a queuing queue. Background technique [0002] The service resources of most service systems (such as banks, telecommunications or mobile business halls, etc.) are limited, so customers must wait in line and cannot obtain services immediately. Usually, customers cannot know how long they need to wait before getting services, so they cannot use the waiting time to deal with other affairs, resulting in a huge waste of time, and therefore often cause customers to complain about the service quality of the service provider due to the long waiting time bad. [0003] In order to provide customers with information about the waiting time in the queue, some service providers record the position information of the waiting customers in the queue. However, location-only service providers cannot inform customers of the exact waiting time before ...

Claims

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Application Information

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IPC IPC(8): G06Q10/00G07C11/00
Inventor 王昊翔肖翔吴涵渠
Owner SHENZHEN AOTO ELECTRONICS
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