Queueing time estimation method

Abstract

The invention relates to a queueing time estimation method for estimating the queueing time of clients in a service system. The queueing time estimation method includes the steps of client classification and providing queueing time probability distribution functions of various clients; when more than five clients wait, the attributes of the clients being served and the clients to be served are respectively checked, and the corresponding queueing time probability distribution function is generated; the number of the left clients is estimated according to the function, and the queueing time is estimated according to the number of the left clients and is provided for the clients; and when less than five clients wait, the queueing time of maximum probability of the clients to be served is added to obtain the queueing time of the clients directly according to the queueing time probability distribution function. The number of the left clients is estimated through the client classification and the probability distribution functions, and the estimated service queueing time can be more accurately provided for the clients compared with the prior art; and based on the estimated service queueing time provided for the clients, the utilization rate of the queueing time can be improved by the clients, and the trust, the satisfaction and the loyalty for the service quality of service improvers can be improved by the clients.

Description

technical field [0001] The invention relates to an estimation method, in particular to a method for estimating the waiting time of customers in a queuing queue. Background technique [0002] The service resources of most service systems (such as banks, telecommunications or mobile business halls, etc.) are limited, so customers must wait in line and cannot obtain services immediately. Usually, customers cannot know how long they need to wait before getting services, so they cannot use the waiting time to deal with other affairs, resulting in a huge waste of time, and therefore often cause customers to complain about the service quality of the service provider due to the long waiting time bad. [0003] In order to provide customers with information about the waiting time in the queue, some service providers record the position information of the waiting customers in the queue. However, location-only service providers cannot inform customers of the exact waiting time before ...

AI Technical Summary

Problems solved by technology

However, the estimation method based on this strategy will become inaccurate or even meaningless in some special situations, such as a customer's service time becomes very long due to some unexpected problems, and the longer the queue , the greater the probability of such an accident, the customer will wait longer than the estimated time. In this case, the customer will still be dissatisfied with the service quality due to the inaccurate estimation.

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