Method for setting voice broadcast waiting time of IVR (Interactive Voice Response) system
A technology of voice broadcasting and waiting time, which is applied in the direction of automatic switching office, telephone communication, electrical components, etc., can solve the problems of reduced success rate of business processing, lack of scientific evaluation methods, increase of customer waiting time, etc., and achieve the goal of overcoming human factors Influence, improve comprehensiveness, and facilitate the use of customers
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[0029] The specific implementation process of the present invention will be further described below in conjunction with the drawings and embodiments.
[0030] see figure 1 Shown, the setting method of IVR system voice broadcast waiting time of the present invention, comprise at least one optional button in the described each voice broadcast, described waiting time refers to if the user does not respond after the voice broadcast is finished, from the broadcast to the system The length of time to automatically replay or hang up, usually in seconds. Include the following steps:
[0031] Step 01, set up the IVR system, collect the call information data of each call, and write it into the IVR system log.
[0032] The call information data refers to a record list of the customer's calling behavior in the IVR within a period of time (in this embodiment, the data of the last two weeks is taken as the analysis object). For example: the start time of an incoming call, how long has th...
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