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Method and system for dynamically adjusting Internet user access priority

A dynamic adjustment and priority technology, applied in the field of computer communication, can solve problems such as lowering the operator's service quality, poor performance, and affecting the operator's work, and achieve the effect of improving user conversation behavior

Active Publication Date: 2010-01-27
广东灵机文化传播有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Some customers are very friendly, while others behave badly; some are even bad enough to affect the operator's work, affect the operator's mood, and reduce the operator's service quality

Method used

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  • Method and system for dynamically adjusting Internet user access priority
  • Method and system for dynamically adjusting Internet user access priority
  • Method and system for dynamically adjusting Internet user access priority

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Embodiment Construction

[0035] The technical solutions of the present invention will be further elaborated below in conjunction with the accompanying drawings and specific embodiments.

[0036] The invention aims at improving the service quality of the seat to the Internet access user, and improving the work efficiency of the seat operator. Therefore, the present invention analyzes the input content during the user session, dynamically adjusts the user's reputation value according to the analysis result, and uses the dynamically adjusted reputation value as the basis for queuing priority when the user accesses an agent. In the case of extremely bad user performance, cancel the user's queue, limit the access of such users, and finally create a good working atmosphere for friendly and civilized communication between Internet access users and seat operators.

[0037] A method for dynamically adjusting Internet user access priority provided by the present invention, such as figure 1 As shown, it mainly ...

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Abstract

The invention discloses a method for dynamically adjusting Internet user access priority, which comprises the following steps: analyzing the input content in a user conversation process, dynamically adjusting a reputation value of a user according to an analysis result, and using the dynamically adjusted reputation value as a basis of the queuing priority when the user accesses a position. The invention also discloses a system for dynamically adjusting the Internet user access priority. The control of the Internet user position access priority can be realized through the method and the system.

Description

technical field [0001] The invention relates to the technical field of computer communication, in particular to a method and system for dynamically adjusting Internet user access priorities. Background technique [0002] With the continuous development of Internet access services of operators, more and more users will access agents through the Internet. However, because the quality of online customers varies widely, their attitudes are also different in the process of communicating with the operator. Some customers are very friendly, while others behave badly; some are even bad enough to affect the operator's work, affect the operator's mood, and reduce the operator's service quality. Especially the current Internet needs to filter some officially prohibited speech and reactionary speech, which is very important. [0003] Therefore, it is necessary to provide an effective scheme for dynamically adjusting Internet user access priority, through the control of user access pri...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L29/06H04L29/08
Inventor 王启贵杜学明韦薇
Owner 广东灵机文化传播有限公司
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