Method and system for realizing nationwide virtual telephone exchange service

Abstract

The invention discloses a method and a system for realizing nationwide virtual telephone exchange service. The method comprises the following steps that: a calling party calls a called party, wherein the called party has a common telephone exchange number; after an end office exchanger to which the common telephone exchange number belongs receives the call, according to a preset forwarding numberof the common telephone exchange number of the called party, the end office exchanger forwards the call to a call center platform which provides the nationwide virtual telephone exchange service; andafter receiving the call, the call center platform starts the nationwide virtual telephone exchange service of the called party, which corresponds to the forwarding number of the common telephone exchange number of the called party. The method and system of the invention use a common telephone number as a telephone exchange number of an enterprise. When a user dials the telephone exchange number,the end office exchanger to which the telephone exchange number belongs transforms the telephone exchange number into the only forwarding number corresponding to the telephone exchange number and routes the call to the call center platform so that the call center platform can identify which enterprise the call belongs to. The method and system realize individual service.

Description

technical field [0001] The present invention relates to the field of virtual switchboard service, more specifically, to a method and system for realizing nationwide virtual switchboard service. Background technique [0002] National virtual switchboard service means that operators provide enterprises with a unified switchboard number across the country. When users dial this switchboard number, they are connected to the national business platform. Such services include automatic / manual transfer to extensions or agents for information consultation and other call center services. [0003] At present, most of the national virtual switchboard services are implemented by using the switchboard number as a special number (for example, 4008******** or 800********), and routing the call called as a special number To the national backbone intelligent network, the number is translated and then routed to the call center platform. For example, the switchboard number of the enterprise is...

AI Technical Summary

Problems solved by technology

[0005] (1) The switchboard number of the enterprise must be a special number, for example, 4008*****************************************************************************. , which cannot meet the needs of users who use the ordinary telephone number of the small exchange as the switchboard number

[0006] (2) After the number translation in the intelligent network, some existing switching devices cannot carry the original called number, but only the new called number after the number translation, so the call center will not be able to distinguish which company the call belongs to , the personalized service of the enterprise cannot be realized, and the user's perception of use will be greatly reduced

[0007] (3) In the current switching network, some end office switches cannot carry the original called number when the call is transferred out, but only carry the calling number and the new called number that the call is transferred out, so that when realizing the national virtual switchboard service Unable to provide users with personalized services

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