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Large-area fault intercept system and realization method thereof

A technology of interception system and implementation method, applied in the field of network service system, can solve problems such as inability to quickly and accurately judge fault information, achieve the effect of accurate fault information service and reduce the scope of influence

Inactive Publication Date: 2012-11-14
罗显平
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] The purpose of the present invention is to overcome the defect that the current telecommunication customer service system cannot quickly and accurately judge fault information after receiving an alarm, and provide a large-scale Area Fault Intercept System

Method used

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  • Large-area fault intercept system and realization method thereof

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Embodiment

[0031] Such as figure 1 As shown, the service quality management system of the present invention is mainly used for comprehensively processing and judging information such as various alarm information, declaration information, and manual settings. It includes a real-time data interface, and an alarm type It consists of a fault location customer information module, a report-type fault location customer information module, and a manual setting to be intercepted customer / equipment information module. Among them, the real-time data interface is used to receive and transmit data in real time, providing an exchange platform for calling data between various systems; the alarm type fault location customer information module is mainly used to record the IP address of the alarm type fault customer and confirm the fault The specific address and related relationship information of customers of this type; the report-type fault location customer information module is used to record the IP a...

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Abstract

The invention discloses a large-area fault intercept system which is characterized in being composed of a service quality management system, a client service system, an electronic operation and maintenance and construction dispatching system, a comprehensive network management system, a CRM system for storing client information and a resource management system, wherein the client service system is connected with the service quality management system and is used for manual service, the electronic operation and maintenance and construction dispatching system is used for dispatching maintenance personnel, the comprehensive network management system is used for collecting the warning information of the fault network equipment, and the resource management system is sued for storing the corresponding relationship of the client information and relevant network equipment. The invention also discloses a realization method of the large-area fault intercept system. Warning information provided by the network equipment in the invention contains management IP information, and the comprehensive network management system can accurately collect the relevant fault information of the network equipment corresponding to the management IP information in time by the management IP information so as to provide quick and accurate fault information service for clients.

Description

technical field [0001] The invention relates to a network service system, in particular to a large-area fault interception system and its realization method. Background technique [0002] At present, the competition pattern of my country's three major operators has been formed. Operators must remain invincible in the competition in the telecommunications industry. In addition to the quality of product equipment, how to improve their own service level is the most effective way to increase their competitive advantage. Therefore, the three major operators have set up customer service hotlines to help customers solve problems, and provide customers with the most suitable products and services through the consultative services of customer service personnel, helping them maximize their benefits and value optimize. [0003] Network failure is an unavoidable problem faced by the three major operators. Generally, network failure can be divided into two categories: client equipment fai...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04L12/24
Inventor 罗显平
Owner 罗显平
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