Operation and maintenance knowledge management system based on mobile terminal

Abstract

The invention discloses an operation and maintenance knowledge management system based on a mobile terminal. A method comprises the following main steps: 1) logging in the operation and maintenance management system through the mobile terminal; 2) entering a 'knowledge management' function from a home page of the operation and maintenance management system based on the mobile terminal; 3) querying knowledge through a query condition; 4) building an interface for accessing a database according to the obtained information by the mobile terminal; 5) viewing a search result on the mobile terminal, and selecting and viewing related knowledge details; and 6) when viewing the knowledge, evaluating the knowledge on the mobile terminal, submitting evaluation content, and storing related information to a terminal database. By the method, an operation and maintenance staff can get a better operational guidance in the specific operation, maintenance and implementation processes, thereby lowering the operation risk of the operation, maintenance and implementation processes and improving the competitiveness of the business service level.

Description

technical field [0001] The invention relates to the field of IT operation and maintenance services, in particular to a mobile terminal-based operation and maintenance knowledge management system. Background technique [0002] Today, knowledge is considered an essential asset of an organization. In fact, environmental factors such as market globalization, product complexity and turbulent competition scene make knowledge, a powerful weapon to maintain a company's competitive advantage, be given considerable attention. [0003] As the operation and maintenance outsourcing market gradually develops from the incubation period to the growth period, in order to improve the competitiveness of the business, the demand for operation and maintenance outsourcing services will be fully upgraded, from the implementation of partial operation and maintenance outsourcing services to the implementation of the overall strategy The scope of demand for outsourcing services continues to expand, ...

AI Technical Summary

Problems solved by technology

[0003] As the operation and maintenance outsourcing market gradually develops from the incubation period to the growth period, in order to improve the competitiveness of the business, the demand for operation and maintenance outsourcing services will be fully upgraded, from the implementation of partial operation and maintenance outsourcing services to the implementation of the overall strategy The scope of demand for outsourcing services continues to expand, which is undoubtedly an excellent market opportunity for IT outsourcing service providers, but for many service providers, how to provide customers with lower cost and higher efficiency High service quality wins the trust of customers and wins in fierce competition, which poses new challenges for IT operation and maintenance service providers

[0004] In the existing operation and maintenance service process, information is isolated and cannot be shared

Operation and maintenance personnel are always solving recurring faults. However, since the solvers may be different each time, it is the first time for everyone to encounter this fault on average, so it will take a lot of time to face a fault every time. to analyze, to find solutions

This wastes a lot of time for analysis and thinking, greatly reducing the efficiency of solving

At the same time, due to the limitation of hardware conditions, it is not convenient to refer to the solution through the PC at the fault site, which will also prolong the time to solve the fault

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