124results about How to "Improve service satisfaction" patented technology

A method of performing cell reselection in a wireless communication system includes receiving cell load information and performing cell reselection by using the cell load information. It is possible to achieve traffic balancing on user equipments using a wireless network.

The invention discloses a video analysis-based physical storefront customer interest point acquisition method, which comprises the following steps of: (1) positioning, identifying and labeling exhibits in a physical storefront by using a camera; (2) tracking a movement locus of customers in the physical storefront, and judging whether the customers are interested in the exhibits by judging whether the customers touch the exhibits or the time of stopping around the exhibits exceeds the predetermined time; and (3) counting and feeding back the information of the exhibits interested by the customers. By effective acquisition, analysis and excavation of customer interest point information, the management level of the physical storefront and the service satisfaction of the customers on the storefront can be promoted, the stock can be reduced, sale and turnover of the exhibits are quickened, and the economic benefit is comprehensively promoted.

The invention provides a whole-yard automatic combined scheduling method of a container harbor. The method comprises the steps of when an entering ship gets close to a berth, obtaining entering ship information, berth information, collecting card equipment information, shore bridge equipment information, container information on the ship, yard information and yard bridge equipment information; obtaining various kinds of instruction information according to a berth-shore-bridge-collecting-card real-time scheduling model, an outgoing container stacking model, an entering container stacking model and a collecting card path optimization model; and making corresponding equipment perform an instruction. According to the whole-yard automatic combined scheduling method of the container harbor, through acquiring various kinds of information of the harbor and processing according to an information sampling optimizing models, an optimization result is acquired and corresponding actuating equipment is controlled according to the optimization result, thereby reasonably making a plan of the yard, reducing container overturning amount, improving harbor operation efficiency and maximally improving space utilization rate and service satisfaction of freight owners.

A unified access method for all service channels of electric power marketing relates to a channel access method. The traditional extensive customer service management mode cannot support personalized and precise novel customer service demands. The structures of all kinds of channels are complicated, which poses high security risks. The method comprises the following steps: conducting unified channel service access based on a distributed service application framework; and introducing a permission mechanism of registration, binding, real-name authentication and service password authentication to realize unified management of channel registration accounts and account permissions, including unified account management and unified permission management. Through the technical scheme, standardized access to all service channels of electric power marketing is completed. An electric power service card is built to realize unified account management and connectivity of service channels. Through registration, binding, service password authentication and real-name authentication, a unified permission authentication system for accounts is built. Therefore, the data consistency and operating precision of electric power marketing service channels are ensured.

Online system for managing guest rooms of hotel based on infrared detection includes master station computer for managing guest rooms, infrared detection device installed at ingress of each guest room, door display of guest room installed outside the door. Infrared detection device includes infrared emitter and infrared receiver adapted to each other, and connected to master station computer electrically. The master station computer includes signal processing circuit and display. The signal processing circuit includes: guest room identification module in use for establishing corresponding sequence between rooms and infrared detection device; guest room determination module in use for determining whether there is a guest in the room, and sending signal to door display. The online system raises degree of satisfaction of service.

The method includes following steps: relevant short message transfer registering information is setup in home location register (HLR) in advance for mobile station needed of transferring short message; based on the said short message transfer registering information, the short message center transfers the said short message to corresponding communication terminal. Taking full advantage of current network entity of mobile communication system, the invention implements function for transferring short message through HLR simply. Comparing with prior art, the invention realizes short message transfer even handset is shut down at called party or memory of handset is in full. Subscriber id module card (SIM) is not needed to replace even user is in other places in the country.

The invention relates to an electronized motorcade logistic management system and a method thereof. The system comprises a logistic management module, a logistic terminal module, a message management module, a geographic information system (GIS) module and a client end module; and the aims of cargo delivery information transparency, cargo delivery efficiency improvement and cargo delivery safety improvement are achieved by utilizing a logistic management step, a safety certifying step, a monitoring and management step, a path planning step, a theft preventing step, a firmware updating mode (Over the Air) updating step, a landmark customizing step, an account automating step, a back-pass compensating step, a base station position back-pass (Cell ID) step and an auxiliary satellite positioning system (A-GPS) step, which are provided by the system.

The present invention relates to a bidirectional message transmission system and method. The system performs first authentication on a first user based on user ID information provided by a first user terminal connected to the wired Internet, and performs second authentication in cooperation with a first portable terminal having a wireless telephone number provided by the first user terminal. The message provided by the first user terminal having undergone the first and second authentication is transmitted to at least two second users' terminals. The second users' terminals include a wireless terminal and a wired terminal. Therefore, the bidirectional communication service for concurrently transmitting the message to at least two other terminals is allowable based on stable and reliable authentication.

The invention discloses an incoming call processing method of an IVR system. The incoming call processing method comprises the following steps: receiving an incoming call of a customer, and obtaining an incoming call number of the customer; S2, receiving related order information input by the customer; S3, obtaining existing order business corresponding to the related order information; and S4, broadcasting operation menu options to the customer. The incoming call processing method disclosed by the invention can be used for quickly positioning and obtaining the existing order business of the customer through the related order information input by the user, thereby saving a large amount of resources and times, and the incoming call processing method disclosed by the invention can be used for quickly judging the identity of the customer after obtaining the incoming call number of the customer and intelligently selecting to serve the customer by customer service personnel according to the existing order business and the former incoming call information when the customer repeatedly calls, thereby saving the communication time and cost.

The embodiment of the invention provides a service demand matching method and device, a medium and electronic equipment. The service demand matching method comprises the steps of: receiving service demand information sent by a service demander and receiving service capability information sent by a service provider; finding at least one service provider, the service capability information of whichis matched with the service demand information according to the service demand information; obtaining a credit rating of the service demander and a credit rating of the service provider; and determining the service provider assigned to the service demander according to the credit rating of the service demander and the credit rating of the service provider. According to the technical scheme of theembodiment of the invention, on the premise of guaranteeing that the service demand information is matched with the service capability information, the credit rating of the service demander and the credit rating of the service provider are considered and the matching accuracy of the service demander and the service provider can be increased.

The invention relates to an artificial intelligent platform based auxiliary business handling administrative examination and approval method. An administrative business system interacts with an applicant through an artificial intelligent platform, the artificial intelligent platform confirms identity information and a to-do list of the applicant and prompts the applicant to provide information data corresponding to handling conditions according to preset handling conditions, and when the information data is a real object, image data of the real object is acquired; when part of the information data is already acquired and verified before the current to-do list is handled, the applicant is no longer prompted to provide the information data; after the information data is qualified through examination and approval, the applicant goes to a service window, the real object is compared with the previously selected image data to verify the authenticity of the information data, and if the information data is true, the to-do list continues to be handled until the to-do list is completed. Therefore, paper archives are reduced as far as possible, the information retrieval speed is greatly increased, and the management orderliness and the service convenience are greatly improved; and various statistic data and high-quality decision support can be provided based on big data analysis.

The invention discloses a 3-D positioning apparatus and a method. The 3-D positioning apparatus comprises the components as following: an electric map storage portion, which stores 2-D position information and height information with multiple interpolating points; a map matching portion, which chooses at least one alternate path; a height detection portion, which calculates vehicle heights relative to multiple interpolating points; an error correction portion, which calculates the height of at least one alternate path; and a 3-D matching portion, which determines whether the vehicle height difference is less than a critical error, and the alternate path is chosen from the at least one alternate path with error less than the critical error for map match to the present position. The map matching precision on viaducts, underground roads, car parks and other roads having height difference with a flat road, the road is more accurately introduced, and much convenience is provided for a driver.

The present invention relates to a method for implementing remote calling by utilizing application program interface system based on data base. The described application program interface system based on data base includes: a. configuration file; b. data base object; the described data base object is generated by utilizing data base class, the operation of the data base is encapsulated by said class, the described data base class provides several subclasses, every subclass can provide identical interface; c. commad configuration file; and d. configuration interface. The described method includes the following steps: 1). establishing connection with data base; 2. analyzing available command; 3). receiving calling command; and 4). executing calling command function.

The invention relates to a power grid synthetic data index monitoring method and system based on a big data platform, and belongs to the field of the power grid big data platform data monitoring. Themethod is capable of executing the index monitoring analysis to the electricity marketing business core index by using a quartile analytical method through a big data platform module, solving the current problem that 'the electricity marketing business scope is extensive and the exposure of the individual business aspect problem is slow', realizing 'data + business' double driving in a certain degree, and improving the working efficiency of the electricity marketing business.

The invention relates to an on-line repair maintenance system, which comprises repair management, maintenance management, maintenance project management, maintenance personnel management, department information management, user management, query management, a maintenance communication platform, notice management, user evaluation management, short message prompt service, statistical analysis management, system management and the like. According to the system, network supervision of repair maintenance service is realized, affair publication is realized, and the working efficiency is increased. Wrong repair information is not caused due to mishearing or poor handwriting, or the situation of no response to repair is not caused due to handwritten information loss. Management personnel can learn the working conditions of employees through maintenance progress and learn main contents of repair to further make correct statistical analysis and decision. Convenience is brought to maintenance personnel through short message notification of maintenance tasks, a user can perform network evaluation on maintenance service quality, and the system has a certain supervision effect on maintenance departments.

The invention discloses a bus passenger boarding and alighting behavior simulation method based on a social force model, which comprises the steps of shooting a bus passenger flow video, acquiring a boarding and alighting behavior characteristic, performing square net division on a scene, performing simulation setup on an arrival rule of a bus, setting generation, distribution and movement rules of passengers, introducing a neighbor domain searching algorithm to express a passenger stress characteristic by using a vectorial force, introducing a visual field blocking judgment rule to correct a social acting force, and introducing a collision avoidance judgment rule to judge collision possibility in advance. The method introduces a pedestrian flow simulation concept, treats each bus passenger as a micro individual, achieves calculation of passenger boarding and alighting time and evaluation of boarding and alighting efficiency via quantification and modeling of micro behavior parameters of the bus passengers, and provides assistance for effective decision-making assistance bases and optimization of an urban bus trip.

The invention discloses a network sales service system and method. The network sales service system comprises a self-service terminal, a business terminal and a server, wherein the self-service terminal is used for obtaining surveillance image information and sending the surveillance image information to the server, wherein the surveillance image information comprises the ID (Identity) of the self-service terminal and a face image; the business terminal is used for sending positioning information to the server in real time, wherein the positioning information comprises the ID of a financial manager and position information; the server is used for receiving the surveillance image information and the positioning information and judging whether customer information corresponding to the face image is stored in a customer feature library or not, if the customer information corresponding to the face image is stored in the customer feature library, the ID of the target financial manager is determined according to the positioning information and the customer information, and the customer information is sent to the business terminal corresponding to the ID of the target financial manager; and the business terminal is used for receiving and displaying the customer information. By use of the network sales service system, more proper financial products or service can be recommended to customers so as to improve a customer service degree of satisfaction and protect customer resources from loss.

The present invention relates to a network-based contents sharing service providing device and method. A contents provider stores at least one content in a memory and manages it, classifies information on shared contents to be shared with the contents receiver according to a predetermined reference, generates a shared contents list by making information on the classified shared contents into a list, manages the list, and provides the shared contents list to the corresponding contents receiver when there is a contents receiver for sharing shared contents from among the contents receivers in the service area in which the contents provider is positioned. A contents receiver presents the shared contents list to the contents receiving user, receives at least one shared content from the contents provider through downloading or streaming according to selection of the contents receiving user having acquired the list, and performs it. Accordingly, the contents receiving user can freely use various contents of the contents provider positioned in the service area such as his portable terminal.

Disclosed are a method and device for receiving content. The method for receiving content is performed by a client device, acquires a plurality of source access information by searching a plurality of sources storing selected content, generating at least one q request including a plurality of source access information, selecting one of source access information among a plurality of source access information based on at least one q request, and receives the selected content by using the selected source access information. Therefore, the content can be received by selecting a content source, which is effectively transmitting the content, or the content source based on the invention of a user among a plurality of content sources.

A method of performing cell reselection in a wireless communication system includes receiving cell load information and performing cell reselection by using the cell load information. It is possible to achieve traffic balancing on user equipments using a wireless network.

The invention relates to a management system for orderly power utility of power use management in an electric power system. During the orderly power utility implementation, the executive efficiency of the orderly power utility scheme of a load management system can be improved. The system comprises a short message server, an orderly power utility management and information distribution system and the load management system. During the implementation of the orderly power utility prediction scheme, the system can distribute orderly power utility information for enterprise users, enterprises can arrange production plans reasonably and the business loss of enterprises is reduced.

The invention provides a service container system for SP / CP, comprising an access module used for connecting various exterior protocols; a service enabler used for realizing the relationship between service of each SP / CP and users, and enabling each SP / CP to manage own service content by scheduling policy; a service data base used for providing data required by the service container system; a statistical data base used for computing datum that reflects operation situation of the service container system according to an original service usage record generated by each SP / CP; a ticket storing module used for generating an original information ticket; a portal server used for achieving operation and management between the users, system administrators and SP / CP. The service container system provided by the invention effectively manages various service sources, provides uniform access mode for the users, improves quality of service contents, conducts novel business rapidly and flexibly, meets individual requirements and improves service satisfaction.

The invention discloses an enterprise management system. The technical problems that existing enterprise employee management systems have a monotonous function and the informationization level is nothigh are solved. According to the technical scheme, the system is characterized by including a user terminal and a server which are linked through a network, the user terminal is provided with a management platform, and the management platform is provided with a user management module, a customer management module, an office management module and a process management module. The user management module is used for managing information of users logging in the management platform, the customer management module is used for managing customer information of an enterprise, the office management module is used for pushing correlated office information to the users, and the process management module is used for managing affair processes correlated with applications of the users. The advantage of meeting information management needs of the enterprise in various aspects is achieved.

The invention discloses a route planning method for the last-kilometer distribution of e-commerce logistics. The method is characterized in that the method includes the following steps that: step 1, parameters are defined; step 2, the location information of customer sites is obtained; step 3, an initial optimization delivery route is obtained; 4, an improved 2-opt algorithm is adopted to obtain an optimization distribution path and the target value thereof; and step 5, a substitution and interpolation method is adopted to obtain an optimal distribution path, an optimal self-pickup path, and the target values of the optimal distribution path and the optimal self-pickup path. With the route planning method for the last-kilometer distribution of the e-commerce logistics of the invention adopted, the total distribution cost of the last one-kilometer distribution of existing e-commerce logistics can be effectively decreased, carbon emissions can be reduced, environmental protection can bebenefitted, distribution delay can be effectively reduced, and the service satisfaction of the customers can be improved.

The invention discloses a mobile support system for after-sale operation and maintenance of a smart device. The system is composed of a network camera, a data collector, a sensor assembly, a mobile device, a remote module, a WEB cloud server, a communication server and a database server. According to the invention, by utilizing network camera technology, cloud end data storage technology, two-dimensional code technology and computer network technology, centering customer management and orienting service processes including customer question feedback management, accessory management, task assignment management and the like, targeted measures are taken for solving problems and overall management is performed on enterprise after-sale service work. Through analyzing statistic data, help is offered to managers to know working condition of service workers and to optimize a service system timely, so that the service quality is improved. After-sale data statistics is performed, frequent questions in an after-sale service process are analyzed and solutions are made aiming at corresponding problems, so that customer service satisfactory is improved.

The invention discloses a method for powering on a mobile phone through asynchronous recharging of a mobile phone account and application thereof. The method comprises: firstly, a mobile phone recharging system receives recharging request sent by the mobile phone account; the mobile phone recharging system does not send the recharging request to a business support core system no longer, but directly sends powering on instruction for restoring communication function of the mobile phone account to an exchanger, and records and saves the user recharging request; and the business support core system executes post-treatment of recharging to the account according to the saved record. The method and the application thereof can provide recharging service for users in time when the business support system is failed, to power on the mobile phone for users in time, so as to ensure continuity of communication service and improve the customer satisfaction with services; when the fault is eliminated, the method and the application can perform normal recharging flow.

The present invention evaluates the degree of satisfaction with a service of a client as a party of a system as sensibility information and provides the service based on the information. The present invention comprises a unit 1 obtaining sensibility information about the service of each of at least a part of a plurality of parties, an intention realizing data processing device comprising a common platform as an interface function between an object network as a language processing function and each of the plurality of parties, realizing a service corresponding to the intention of the party, and a unit controlling each intention realizing data processing device to improve the degree of satisfaction with the service of each of the parties, using sensibility information of each of at least a part of the plurality of parties.

The invention discloses a telephone sales service method and system, a terminal device and a storage medium. The method comprises steps that a sales terminal acquires first reservation request and sends the first reservation request to a server; the server receives the first reservation request, acquires a second reservation request based on the first reservation request and sends the second reservation request to a reservation platform, wherein the second reservation request comprises an institution login account information, client information and reservation information; the reservation platform receives the second reservation request, logs in the reservation platform based on the institution login account information, finishes branch reservation based on the client information and thereservation information, and sends reservation result information to the server; the server receives the reservation result information and sends the reservation result information to the client terminal; and the client terminal receives and displays the reservation result information. According to the invention, functions of telephone sales and branch reservation can be achieved on the sales terminal, so service processing conditions of clients can be followed up.

The invention provides a passenger vehicle transport vehicle scheduling method and device based on order dynamic priority. The method comprises the following steps: acquiring a transport vehicle data set and an order data set; calculating the emergency degree of each order based on the current time, the latest delivery time of each order, the order adding time and the transportation time required for directly transporting the order from the order pickup point to the corresponding order delivery point, calculating the priority of each order based on each emergency degree, and determining the order to be transported in the scheduling period based on each priority; a greedy algorithm is adopted to obtain a vehicle scheduling initial solution set at the scheduling moment; dividing the vehicle scheduling initial solution set into a plurality of class clusters by taking the vehicle current position of each vehicle as a clustering center; establishing a transportation profit function at the scheduling moment, taking the transportation profit function as a target function, and adopting a tabu search algorithm to optimize feasible solutions in each cluster; and gathering and recombining the feasible solutions subjected to tabu optimization in each cluster to obtain an optimal vehicle scheduling solution at the scheduling moment.