Mobile support system for after-sale operation and maintenance of smart device

A mobile support, intelligent equipment technology, applied in manufacturing computing systems, closed-circuit television systems, business and other directions, can solve the problem of inability to centrally count customer problem feedback history, etc., to achieve the effect of improving service quality, optimizing service system, and improving satisfaction

Inactive Publication Date: 2017-10-20
福建华鼎智造技术有限公司
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Problems solved by technology

At the same time, in the process of service, various problem acceptance channels are open to customers, but it is impossible to collect statistics on customer problem feedback history

Method used

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  • Mobile support system for after-sale operation and maintenance of smart device

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Embodiment Construction

[0017] The present invention will be further described below in conjunction with accompanying drawing:

[0018] like figure 1 Shown: the present invention is made up of network camera, data collector, sensor assembly, mobile device, remote module, WEB cloud server, communication server and database server, and described WEB cloud server, described communication server and described database server pass through network It is connected with the remote module, and the remote module is respectively connected with the network camera, the data collector, the sensor component and the mobile device.

[0019] Specifically, the network camera implements device image transmission based on WEB CAMERA and N2N technology. The database server integrates two-dimensional code technology and data encryption technology. The sensor assembly contains a GPS positioning module.

[0020] In order to solve various deficiencies in the existing channels for reporting and repairing equipment failures,...

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Abstract

The invention discloses a mobile support system for after-sale operation and maintenance of a smart device. The system is composed of a network camera, a data collector, a sensor assembly, a mobile device, a remote module, a WEB cloud server, a communication server and a database server. According to the invention, by utilizing network camera technology, cloud end data storage technology, two-dimensional code technology and computer network technology, centering customer management and orienting service processes including customer question feedback management, accessory management, task assignment management and the like, targeted measures are taken for solving problems and overall management is performed on enterprise after-sale service work. Through analyzing statistic data, help is offered to managers to know working condition of service workers and to optimize a service system timely, so that the service quality is improved. After-sale data statistics is performed, frequent questions in an after-sale service process are analyzed and solutions are made aiming at corresponding problems, so that customer service satisfactory is improved.

Description

technical field [0001] The invention belongs to the field of intelligent management of manufacturing machinery and equipment, and in particular relates to a mobile support system for after-sales operation and maintenance of intelligent equipment. Background technique [0002] "China's version of Industry 4.0" outlines the blueprint for the development of China's manufacturing industry in the next 10 years. The integration of the Internet and traditional industries will be the commanding height of the new round of development of China's manufacturing, and intelligent manufacturing will be the main direction of China's manufacturing in the future. As smart manufacturing becomes a national strategy and policies are introduced intensively, manufacturing companies that are “seeking change” will usher in a new impetus for performance growth, and at the same time, it is expected to bring room for a substantial increase in valuation. [0003] Any enterprise needs to provide users wi...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/00G06Q50/04H04N7/18
CPCG06Q30/016G06Q50/04H04N7/18Y02P90/30
Inventor 夏玉雄
Owner 福建华鼎智造技术有限公司
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