The invention relates to the technical field of repair and feedback in the
coal mine industry, in particular to a
client repair and feedback
system based on the
coal mine industry, which comprises a display layer, a business layer, an infrastructure, an equipment online state monitoring module, a fault diagnosis and early warning module, an active
preventive maintenance module and a mobile repair application and
maintenance management system, according to the invention, through real-time feedback of repair information, omnibearing
equipment state monitoring and data intelligent analysis, real-time and precise
client repair and
equipment state monitoring are realized, it is ensured that
coal mine enterprises can timely respond to
client demands and effectively
monitor equipment states, more accurate maintenance suggestions are provided through
data analysis, and the maintenance efficiency is improved. The equipment
utilization rate and the production efficiency are improved to the greatest extent; meanwhile, a comprehensive feedback mechanism is introduced, it is ensured that customers can know the problem
processing state at any time,
information transparency and communication efficiency are improved, customer satisfaction is improved, and the
trust relationship between the customers and enterprises is enhanced.