An electric customer service ivr fault-tolerant system and method
A fault-tolerant system and customer service technology, which is applied in the field of power customer service IVR fault-tolerant system, can solve problems affecting 95598 operation and 95598 hotline unimpeded, achieve the effect of improving power supply service quality, improving equipment reliability, and realizing intensive management
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[0033] The present invention will be further described below in conjunction with the accompanying drawings and embodiments.
[0034] An electric customer service IVR fault-tolerant system, including an IVR server, a network management server, a switch and a terminal;
[0035] The IVR server includes a VPMS server and an MPP server, the VPMS server is used to maintain and manage configurations and issue responses, and the fault-tolerant process, and the MPP server is used to execute the tasks of the Web application server, and analyze the response and the fault-tolerant process;
[0036] The switch includes an AES server and a CTI server, which are used to realize information sharing between the phone and the computer. Through the CTILink module in the switch, the background computer application system realizes call control and call status transfer to the switch, and fully controls the phone, Calls, splits, vectors and trunks for flexible call management and monitoring;
[003...
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