Information transmitting method, device and system

A technology for information sending and message sending, applied in the field of Internet communication, can solve problems such as inability to obtain services and provide customer service, so as to improve communication efficiency, reduce resource occupation, and reduce R&D costs and management costs.

Active Publication Date: 2015-10-28
TENCENT TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] In the process of realizing the present invention, the inventor found that the prior art has at least the following problems: Since users and customer service personnel need to install special customer service application programs to obtain services or provide customer service services, if users do not install special customer service application programs, or , and the customer service personnel are not at the station, they cannot obtain service or provide customer service

Method used

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  • Information transmitting method, device and system
  • Information transmitting method, device and system
  • Information transmitting method, device and system

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Embodiment Construction

[0050] In order to make the object, technical solution and advantages of the present invention clearer, the implementation manner of the present invention will be further described in detail below in conjunction with the accompanying drawings.

[0051] Please refer to figure 1 , which shows a schematic structural diagram of an implementation environment involved in various embodiments of the present invention, where the implementation environment includes: an open platform server 120 , a first terminal 140 and at least one second terminal 160 . in:

[0052] The open platform server 120 may be a server, or a server cluster composed of several servers, or a cloud computing service center. The open platform server 120 may be a social application server.

[0053]The first terminal 140 and the second terminal 160 may be mobile phones, tablet computers, e-book readers, laptop computers, desktop computers, wearable devices, and the like. The first terminal 140 is connected to the ...

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Abstract

The invention discloses an information transmitting method, an information transmitting device, and an information transmitting system, and belongs to the field of internet communication. The method comprises the steps as follows: receiving user side information transmitted by a first user account to a customer service number; obtaining a second user account bound with the customer service number; and transmitting the user side information to the second user account. The method, the device and the system of the invention solve the problem that a user and a customer service staff need to install special customer service application programs, and the customer service could not be provided or obtained if the user and the customer service staff do not install special customer service application programs. The method, the device and the system of the invention achieve effects that the customer service staff could provide customer service to the user by using an existing social contact type application client and an existing user account without installing special customer service application programs and registering extra other accounts to reduce research and development costs and administrative cost of a customer service providing party. The method, the device and the system of the invention reduce the occupation of resources in a user terminal and improve communication-efficiency between the user and the customer service staff.

Description

technical field [0001] The invention relates to the field of Internet communication, in particular to an information sending method, device and system. Background technique [0002] Online customer service is a way to provide customer service through the Internet. [0003] In the prior art, taking a certain shopping mall as an example, the shopping mall provides users and customer service personnel with downloading of customer service application programs. Users and customer service staff can install the customer service application program in their computers. The user and customer service agent then communicate with each other through their respective customer service applications. [0004] In the process of realizing the present invention, the inventor found that the prior art has at least the following problems: Since users and customer service personnel need to install special customer service application programs to obtain services or provide customer service services...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L29/08H04L12/58
CPCH04L67/141H04L51/52
Inventor 陈明龙
Owner TENCENT TECH (SHENZHEN) CO LTD
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