Queuing and calling system and method

Abstract

The invention provides a queuing and calling system and method. The queuing and calling system comprises a number taking machine and a background calling host, wherein the number taking machine is used for enabling a user to take a number and enabling the user to preset calling prompting information condition received by the user, the background calling host is used for calling the number taken by the user, the calling prompting condition comprises the total number m of numbers not called yet before the number taken by the user. The system further comprises a signal sending module, a counting module and an information control module, wherein the signal sending module is arranged in the background calling host and used for sending the calling prompting information to the user; the counting module is arranged in the background calling host and used for counting the total number n of numbers not called yet before the number taken by the user; the information control module is arranged in the background calling host and used for controlling the signal sending module to send the calling prompting information to the user when the total number n counted by the counting module is equal to the total number m preset by the user. According to the queuing and calling system and method, using is flexible, achievement is convenient, and the phenomenon that the user must queue for waiting in a business hall is avoided.

Description

technical field [0001] The invention relates to the field of queuing and calling, in particular to a system and method for queuing and calling. Background technique [0002] The service process management of the electric power business hall follows a management model that is process-oriented, customer-centric, and focused on improving service efficiency. However, the customer flow in the business hall is not fixed, and the emotional instability of customers caused by long waiting times in the business hall has always been a problem in the business hall. more headaches. Especially after the 20th of each month, the business hall has a huge passenger flow, and the waiting time for customers is usually long, which will greatly reduce the harmony between the power supply company and customers. [0003] In the existing queuing and calling system of power supply enterprises, users can only passively wait for the number to be called in a limited space after taking the number on the...

AI Technical Summary

Problems solved by technology

Especially after the 20th of each month, the business hall has a huge passenger flow, and the waiting time for customers is usually long, which will greatly reduce the harmony between power supply companies and customers

[0003] In the existing queuing and calling system of power supply enterprises, users can only passively wait for the number to be called in a limited space after taking the number on the number taking machine. Once the user leaves, the queuing time cannot be accurately estimated, and the number is often missed The user needs to draw a number on the number machine again, and needs to start queuing again, which is time-consuming

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