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A method and device for obtaining self-service terminal questions

A technology of self-service terminals and questions, which is applied in the software of ATMs, parts of ATMs, complete banking systems, etc.

Active Publication Date: 2018-03-02
南京怡化信息技术有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The purpose of the embodiments of the present invention is to propose a method and device for obtaining self-service terminal problems, aiming to solve the problem of how to model the self-service terminal system and improve the accuracy of analyzing self-service terminal problems

Method used

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  • A method and device for obtaining self-service terminal questions
  • A method and device for obtaining self-service terminal questions
  • A method and device for obtaining self-service terminal questions

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Experimental program
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Embodiment 1

[0084] refer to figure 1 , figure 1 It is a schematic flowchart of the first embodiment of the method for obtaining self-service terminal questions in the embodiment of the present invention.

[0085] In Embodiment 1, the method for obtaining self-service terminal questions includes:

[0086] Step 101, layering the self-service terminal system according to the operating environment, the layered operating environment includes an application layer, a system layer and a hardware layer;

[0087] Specifically, when the self-service terminal system has crashes, blue screens, and black screens, first consider the self-service terminal system as a whole, and then divide the self-service terminal system into three layers according to the operating environment, namely the application layer, system layer, and hardware layer.

[0088] Step 102, classifying resources of each layer of the self-service terminal system according to business requirements;

[0089] Preferably, classifying re...

Embodiment 2

[0140] refer to figure 2 , figure 2 It is a schematic diagram of the functional modules of the device for obtaining self-service terminal questions according to the embodiment of the present invention.

[0141] In Embodiment 2, the means for obtaining self-service terminal questions includes:

[0142] The layering module 201 is used to layer the self-service terminal system according to the operating environment, and the layered operating environment includes an application layer, a system layer and a hardware layer;

[0143] Specifically, when the self-service terminal system has crashes, blue screens, and black screens, first consider the self-service terminal system as a whole, and then divide the self-service terminal system into three layers according to the operating environment, namely the application layer, system layer, and hardware layer.

[0144] A classification module 202, configured to classify each layer of resources of the self-service terminal system accor...

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Abstract

Embodiments of the invention disclose a method and a device for obtaining problems of a self-service terminal. The method comprises: layering a self-service terminal system according to operating environment; classifying each layer of resources of the self-service terminal system according to business requirements; dividing each kind of classified resources into suspicious items and non-suspicious items according to the problem the self-service terminal has; according to preset decreasing exclusion and / or increasing examination, obtaining the problem the self-service terminal has, the decreasing exclusion being used to obtain the problem the self-service terminal has according to a preset exclusion sequence, and the increasing examination being used to examine the problem the self-service terminal has according to a preset examination sequence, so as to make the self-service terminal system modeling. The model is resolved, and refined layer by layer, and a set of analysis process is made. Referring to the process, decreasing exclusion and increasing examination are performed, so that problems of the self-service terminal system can be analyzed in a systemic and process manner, and accuracy of analysis is improved.

Description

technical field [0001] The embodiments of the present invention relate to the technical field of financial self-service terminals, and in particular, to a method and device for obtaining self-service terminal questions. Background technique [0002] With the rapid development of banks in recent years, banking service outlets and self-service terminals are increasing, and various business systems are also rapidly integrated into self-service terminals. Under this trend, self-service terminal systems are becoming larger and larger, and the system It is more unstable. Once problems such as blue screens and crashes occur, it is still based on experience and unsystematic guesses at this stage, and it will be more difficult to troubleshoot. Of course, if the self-service terminal system can be decomposed in a corresponding manner and analyzed with reference to relevant processes, it will be easier for analysts to find out the reason. [0003] However, in the current technology an...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G07F19/00
CPCG07F19/206G07F19/209
Inventor 谢卫平陈盘中崔士友李海洋
Owner 南京怡化信息技术有限公司
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