Air conditioner fault processing method, device and system

A fault handling method and air-conditioning technology, applied in the field of control, can solve the problems of unable to send fault data of central air-conditioning units, unable to obtain fault handling solutions, unable to eliminate faults in time, etc.

Active Publication Date: 2016-04-06
GREE ELECTRIC APPLIANCES INC
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] Some large central air-conditioning units are generally installed in the basement, and the communication network signal in the basement is poor. In the case of poor mobile phone card communication network signals, the GPRS module often cannot send the operation data and fault data of the central air-conditioning unit to the remote server. In the end, the relevant after-sales service cannot obtain the troubleshooting method, so that the faulty central air conditioning unit cannot be troubleshooted
Therefore, once the central air-conditioning unit installed in the basement and other places with poor communication network signals fails, the existing technical solutions, after-sales or on-site personnel cannot obtain the troubleshooting solution, so that the failure cannot be eliminated in time, which affects the user's service experience

Method used

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  • Air conditioner fault processing method, device and system
  • Air conditioner fault processing method, device and system

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Embodiment 1

[0080] see figure 1 , figure 1 It is a flow chart of an air conditioner fault handling method provided by an embodiment of the present invention. The air conditioner includes a display board, and the display board includes a controller and a display screen. The air conditioner fault handling method provided in Embodiment 1 of the present invention is applied to a mobile terminal including a camera, such as figure 1 As shown, the method includes:

[0081] Step S101, acquiring a two-dimensional code obtained by scanning the display screen through the camera;

[0082] Specifically, the two-dimensional code is generated by the controller after determining that the air-conditioning unit is malfunctioning, and includes identification information, operating data and fault data of the air-conditioning unit. Optionally, the identification information of the air-conditioning unit includes model ID (Identity, identification number), air-conditioning unit communication protocol version...

Embodiment 2

[0095] see figure 2 , figure 2 It is a flow chart of another air conditioner fault handling method provided by the embodiment of the present invention. The air conditioner includes a display board, and the display board includes a controller and a display screen. The air conditioner fault handling method provided in Embodiment 2 of the present invention is applied to the controller, such as figure 2 As shown, the method includes:

[0096] Step S201, judging whether the air-conditioning unit fails;

[0097] Specifically, if yes, execute step S102, and if no, continue to execute step S201. Optionally, it is determined whether the air-conditioning unit is faulty according to whether the fault prompt sent by the controller of the air-conditioning unit is received. If the fault prompt is received, it is determined that the air-conditioning unit is faulty; otherwise, it is determined that the air-conditioning unit is not faulty.

[0098] Step S202, generating a two-dimensional ...

Embodiment 3

[0107] see image 3 , image 3 It is a flow chart of another air conditioner fault handling method provided by the embodiment of the present invention. The air conditioner includes a display board, and the display board includes a controller and a display screen. The air conditioner fault handling method provided in Embodiment 3 of the present invention is applied to a remote server, such as image 3 As shown, the method includes:

[0108] Step S301, receiving the QR code sent by the mobile terminal and obtained by scanning the display screen with the camera;

[0109] Specifically, the two-dimensional code is generated by the controller after determining that the air-conditioning unit is malfunctioning, and includes identification information, operating data and fault data of the air-conditioning unit.

[0110] Further, in order to ensure the security of the identification information, operating data and fault data of the air conditioning unit during transmission, optionall...

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PUM

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Abstract

The invention discloses an air conditioner fault processing method, device and system. The method is applied to a mobile terminal comprising a camera. The method includes the steps that a two-dimension code obtained by scanning a display screen of an air conditioner display panel through the camera is obtained, and the two-dimension code is generated after a controller of the air conditioner display panel determines the operation fault of an air conditioner unit and includes identification information, operation data and fault data of the air conditioner unit; the two-dimension code is sent to a remote server; feedback information which includes a fault processing method and is sent by the remote server is obtained, and the feedback information is received by the remote server and is input after technicians at the end of the remote server analyze the identification information, the operation data and the fault data of the air conditioner unit. A display screen of the mobile terminal is controlled to display the feedback information. The technical scheme of the air conditioner fault processing method is adopted, the feedback information which includes the fault processing method can be obtained by after-sale personnel of the air conditioner unit, and therefore the fault of the air conditioner unit is removed rapidly, and the service experience of a user is effectively improved.

Description

technical field [0001] The present invention relates to the technical field of control, in particular to an air conditioner fault handling method, device and system. Background technique [0002] Air conditioners have been widely welcomed by people because of their excellent performances such as refrigeration, and are widely used in daily life. As a type of air conditioner, central air conditioners are widely used in shopping malls and other occasions due to their high efficiency and energy saving features. At present, household central air conditioners are gradually introduced, and their application prospects are relatively good. [0003] In the current technology, if the central air-conditioning unit fails during operation, the unit’s operating data and fault data will be sent to the remote server through the central air-conditioning’s wireless communication module, and the technicians at the remote server will analyze the operating data and fault data , give the troubles...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): F24F11/00
CPCF24F11/30F24F11/32F24F11/58F24F11/62F24F2110/00
Inventor 林桂清罗晓宋海川柯程远黄杰豪
Owner GREE ELECTRIC APPLIANCES INC
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