Terminal fault repair method and system

A fault repair and terminal technology, applied in the field of communication, can solve the problems of inability to achieve fault repair, difficult to obtain and locate fault log information, etc., to eliminate the phenomenon of returning to the factory for repair, reduce time and economic costs, and speed up the effect.

Active Publication Date: 2018-11-23
SHENZHEN TCL NEW-TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The main purpose of the present invention is to solve the technical problem that it is difficult to obtain the log information for locating the fault, and then the fault cannot be repaired

Method used

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  • Terminal fault repair method and system
  • Terminal fault repair method and system
  • Terminal fault repair method and system

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Embodiment Construction

[0032] It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0033] The present invention provides a terminal failure repair method, see figure 1 , figure 1 It is a schematic flowchart of an embodiment of the method for repairing a terminal failure of the present invention. In this embodiment, the terminal failure repair method includes:

[0034] Step S10 , the terminal obtains its own error log according to the fault recovery instruction, and extracts the identification information of the corresponding application program from the error log.

[0035] The specific processing process of this step S10 is: create a log file according to the fault repair instruction, redirect the log information generated by the terminal to the log file; analyze the log information in the log file, find the error log therefrom, and retrieve The process name of the corresponding application progr...

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Abstract

The invention discloses a terminal fault repair method, which includes: the terminal obtains an error log according to the fault repair instruction, and extracts the identification information of the corresponding application program from the error log; when the application program is a local application program, according to the identification information of the local application program and Preset the first-level domain name corresponding to the after-sales server of the local application and determine the IP address of the after-sales server corresponding to the local application; send the error log to the corresponding after-sales server based on the IP address corresponding to the after-sales server and the preset receiving port ; The after-sales server determines the solution based on the error log and feeds it back to the terminal; the terminal repairs its own fault based on the solution. The invention also discloses a terminal fault repair system. The method and system provided by the present invention can quickly and accurately obtain the error log of the terminal, realize fault repair, prevent the occurrence of the phenomenon of returning to the factory for repair, and reduce the time and economic cost of fault repair.

Description

technical field [0001] The invention relates to the technical field of communications, in particular to a method and system for repairing a terminal failure. Background technique [0002] Genuine products have after-sales warranty services, such as after-sales fault repair services. The after-sales service process of electronic products in the prior art is generally as follows: first, the after-sales service person checks the after-sales faulty product according to the user's description of the product fault, obtains the log information of the after-sales faulty product, analyzes and locates the fault through the log information, and then performs fault repair. However, due to the limited technical level of after-sales service personnel and the incompleteness of fault description information by users, it is often difficult to obtain log information for fault location, or even obtain log information, which means it is difficult to obtain log information for fault location. ,...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06F11/07
CPCG06F11/0706G06F11/0793G06F11/0709G06F11/0751G06F11/0778G06F11/0784G06F11/079
Inventor 李宇
Owner SHENZHEN TCL NEW-TECH CO LTD
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