Intelligent social insurance service consultation system

Abstract

The invention discloses an intelligent social insurance service consultation system. The system comprises an information storage unit, an identity acquisition unit, an information input unit, an information display unit and a control unit, wherein the control unit obtains information requested to query by a user through the information input unit and obtains age and gender of the user emitting a query request through the identity acquisition unit, and the control unit, through combination with the information requested to query by the user and the age and gender information of the user, searches for social insurance information in a social insurance knowledge database through the information storage unit, schedules the information according with of the requested query of the user in the social insurance knowledge database and target information adapted to the age and gender of the user, and sends the target information to the information display unit for display.

Description

technical field [0001] The invention relates to the technical field of social insurance intelligent management, in particular to an intelligent social insurance business consulting system. Background technique [0002] In recent years, my country's social insurance system has developed rapidly. There are more and more types of social insurance, the scope of coverage is wider and wider, and the number of service objects has doubled. Handling personnel face a lot of transactional and consulting work every day, with high pressure and low service efficiency; the improvement of the awareness of the rights and interests of the insured people and the enhancement of service awareness, the transparency, convenience, service efficiency and service quality of social insurance handling services Directives put forward higher requirements. There is an urgent need to innovate the service mode of the handling window, improve the service efficiency and service quality of the window, and im...

AI Technical Summary

Problems solved by technology

[0003] However, due to the large population of our country, and with the strengthening of people's awareness of insurance participation, the number of insurance participants is gradually increasing, and the number of institutions and departments handling social security is seriously out of balance with the huge number of insured people, resulting in the existence of service window operations. The workload of the handling staff is heavy, resulting in low service efficiency of the handling staff, low service quality at the window, and low service satisfaction of the insured people; even, during the peak consultation period, social security agencies Due to the large number of people, departments and departments often need to queue up to handle business, which not only wastes the waiting time of the insured people, but also damages the energy of the insured people to a certain extent

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