Customer incoming line distribution method and system, computer device and memory medium
An allocation method and customer technology, applied in the field of customer management, can solve problems such as the lack of a better solution for technology, the inability to fully utilize resources and efficiently allocate
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Embodiment 1
[0041] see figure 1 , a method for allocating customer incoming lines in this embodiment, comprising the following steps:
[0042] Step 01, identify the calling number of the customer's incoming line, if the identification is passed, execute step 011, if not, execute step 02.
[0043] In this step, the calling number is automatically identified by the system, and is matched with the phone numbers of all customers pre-stored in the system. If a match is found, it is considered that the identification has been passed, and the customer's information is called out and the customer's corresponding phone number is found. matching agent. The corresponding matching agent is generally the agent who has contacted and served the customer one or more times before, and has established a one-to-one binding relationship with the customer in the system. will unbind.
[0044] Step 011, judge whether the first agent corresponding to the customer is online and free, if so, access the first ag...
Embodiment 2
[0074] see Figure 4 , the method for allocating customer incoming lines in this embodiment is based on Embodiment 1, and includes the following steps:
[0075] Step 01, identify the calling number of the customer's incoming line, if the identification is passed, execute step 011, if not, execute step 02.
[0076] In this step, the calling number is automatically identified by the system and matched with the phone numbers of all customers pre-stored in the system. If a match is found, it is deemed to have passed the identification, and the customer’s information is called out and the customer’s corresponding phone number is found. matching agent.
[0077] Step 011, judge whether the first agent corresponding to the customer is online and free, if so, access the first agent, otherwise execute step 012.
[0078] In this step, after the system finds the first agent corresponding to the customer, it judges whether the first agent is online and idle, and if so, automatically rout...
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