Intelligent response method and device

Abstract

The invention provides an intelligent response method and device. The intelligent response method provided by the invention comprises the following steps that: a server obtains a first keyword text, which corresponds to a question to be answered, of a standard language form according to the question to be answered sent from a terminal, wherein the question to be answered is a user language; if a candidate standard question is in the presence in a plurality of standard questions, the server obtains a second keyword text which contains all keywords of the question to be answered, wherein the standard question is a standard language; the server obtains similarity between the question to be answered and each candidate question according to the respective VSM (Vector Space Model) vector of thefirst keyword text and the candidate standard problem and the respective theme distribution vector of the second keyword text and the candidate standard problem; and the server obtains the answer of the question to be answered according to the similarity between the question to be answered and each candidate question. By use of the intelligent response method and device, a possibility that the answer obtained by the server and the question to be answered are irrelevant when the user language and the standard language are not the same.

Description

technical field [0001] The present application relates to intelligent response technology, in particular to a method and device for intelligent response. Background technique [0002] Intelligent answering (Question and Answering, referred to as QA) technology can give accurate and humanized answers according to the natural language questions entered by users. It is currently widely used in medical, communication and other fields. Replace some manual work. The more common intelligent question answering system is the question answering system based on the knowledge base. The most commonly used knowledge base at this stage is the Frequently Asked Questions (FAQ for short). The FAQ base collects and organizes some common standard questions and corresponding standard answers. established knowledge base. [0003] The method of intelligent answering based on the FAQ library is generally as follows: the server obtains the questions to be answered by the user through the terminal,...

AI Technical Summary

Problems solved by technology

[0004] However, in the above-mentioned intelligent answering method based on the FAQ library, when the user language of the question to be answered is different from the standard language of the standard question, it is necessary to machine-translate the question to be answered into a question in a standard language form. If an error occurs in the machine translation, then The accuracy of the similarity between the obtained questions to be answered and each candidate standard question is low, resulting in the obtained answers being irrelevant to the questions to be answered

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