Claim settlement flow identification method and device, server and storage medium

Abstract

The invention relates to a claim settlement flow identification method and device, a server and a storage medium. The claim settlement flow identification method comprises the steps of receiving claimsettlement requests sent by a plurality of client terminals, wherein the claim settlement request carries claim settlement data, and the claim settlement data comprises a client identifier and an insurance place; acquiring a rule table, wherein the rule table records claim settlement rules corresponding to the plurality of client identifiers; querying corresponding claim settlement rules in the rule table according to the client identifiers; if the claim settlement data conforms to the claim settlement rules, generating a claim settlement case by using the claim settlement data; acquiring a flow table, wherein the flow table records claim settlement flows corresponding to the plurality of insurance places; querying the corresponding claim settlement flow in the flow table according to theinsurance place carried in the claim settlement request, and sending the claim settlement case to a corresponding claim settlement terminal according to the claim settlement flow. According to the method, the claim settlement flow applicable to the current client can be identified from various claim settlement flows, and the claim settlement efficiency is improved.

Description

technical field [0001] The invention relates to the field of computer technology, in particular to a claim settlement process identification method, device, server and storage medium. Background technique [0002] When a customer entrusts an insurance company to handle a claim case, the insurance company handles the claim case according to the specified claim settlement process. Claims of different types of insurance have different claim settlement processes, and claims of the same type of insurance may also have different claim settlement processes, such as critical illness claims. Due to the different policies of the governments of various regions on the claim settlement of critical illnesses, the insurance companies have different claims settlement procedures for major illness claims for different customers. Before handling critical illness insurance claims, the insurance company needs to manually identify the claims process applicable to the current customer from the di...

AI Technical Summary

Problems solved by technology

Before handling critical illness insurance claims, the insurance company needs to manually identify the claim process applicable to the current customer from the diversified claim process according to different claim policies in different regions, and then manually allocate the claim cases according to the identified claim process To the corresponding process position, which increases the insurance company's claims burden and reduces the efficiency of claims

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