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Quick reply method and device for message

A reply device, a fast technology, applied in the Internet field, can solve problems such as not very fast

Inactive Publication Date: 2018-07-10
TENCENT TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] However, the existing quick reply technology displays the same quick reply content to all customers. When using it, it mainly relies on customer service experience or memory to select appropriate quick reply terms, which requires a certain amount of training and familiarization costs.
[0005] In addition, when the customer service needs to use a certain quick reply, it is necessary to retrieve the desired quick reply in the long quick reply list, whether it is manually checked directly in the list or searched by entering keywords, it is not very convenient. fast

Method used

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  • Quick reply method and device for message

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 2

[0111] see image 3 , the embodiment of the present invention provides a quick message reply method, including:

[0112]Step S301, create a tag list, the tag list includes several tag names and a tag ID corresponding to each tag name.

[0113] In order to facilitate the classification of quick replies and quickly locate the quick replies closest to the user's status, this application includes the step of creating a tag list, which protects several tag names and the tag ID corresponding to each tag name. Labels are used to identify the status of the client, and the same client can have multiple labels.

[0114] As an optional implementation, the label list can contain several label groups, and each label group contains several labels; wherein, each label group has a label group ID and a label group name, and each label has a label ID and a label content.

[0115] Tag groups are used to classify user information, and tags are specific attributes. Table 1 is a list of tags cr...

Embodiment 3

[0164] Embodiment 3 of the present invention provides a quick reply method for messages. The difference between this embodiment and Embodiment 2 is that this embodiment establishes the second mapping relationship between the tag ID and the quick reply ID and The method of obtaining the quick reply ID corresponding to the client according to the tag ID associated with the client and the second mapping relationship is different.

[0165] Such as image 3 Shown, method of the present invention specifically comprises:

[0166] Step S301, create a tag list, the tag list includes several tag names and a tag ID corresponding to each tag name.

[0167] Step S302, establishing a first mapping relationship between the client ID and the tag ID.

[0168] Step S303, creating a quick reply list, the quick reply list includes several quick reply contents and a quick reply ID corresponding to each quick reply content.

[0169]Step S304, establishing a second mapping relationship between th...

Embodiment 4

[0186] Such as Figure 9 As shown, the embodiment of the present invention provides a quick reply device for messages, including:

[0187] The first mapping relationship establishing module 901, configured to establish a first mapping relationship between the ID of the client and the tag ID;

[0188] The quick reply list building module 902 is used to create a quick reply list, and the quick reply list includes several quick reply contents and a quick reply ID corresponding to each quick reply content;

[0189] The second mapping relationship establishing module 903, configured to establish a second mapping relationship between the tag ID and the quick reply ID;

[0190] The label obtaining module 904 is used to obtain the ID of the client corresponding to the message to be replied, and obtain the label ID associated with the client according to the obtained client ID and the first mapping relationship;

[0191] Reply ID acquisition module 905, configured to obtain the corre...

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PUM

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Abstract

The invention discloses a quick reply method and device for a message. The method comprises steps: a first mapping relationship between a client ID and a tag ID is established; a quick reply list is created, wherein the quick reply list comprises a plurality of quick reply contents and a quick reply ID corresponding to each quick reply content; a second mapping relationship between a tag ID and aquick reply ID is established; a client ID corresponding to a message waiting for a reply is acquired, and the tag ID associated with the client is acquired according to the first mapping relationship; and the quick reply ID according to the client is acquired according to the second mapping relationship, and a quick reply content is finally acquired. In view of the tag information of the client corresponding to the current reception user, an alternative quick reply content is dynamically organized, the quick reply content is more matched with the client, and the message reply efficiency is improved.

Description

technical field [0001] The invention relates to the technical field of the Internet, in particular to a method and device for quick reply to messages. Background technique [0002] Quick reply is more common in customer service IM, which can avoid customer service personnel from inputting a large number of similar reply content. Customer service personnel receive a large number of customers through customer service IM. Many of the replies are the same or similar. By organizing them into a quick reply form, the customer service personnel can directly select a quick reply for a specific question of the customer and send it directly. It can be sent to customers, or can be sent to customers after simple editing, which can greatly improve the reception efficiency of customer service. Quick reply has a large number of applications in Tencent Marketing QQ, Taobao Qianniu customer service, etc. [0003] Existing quick replies generally support the network synchronization function,...

Claims

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Application Information

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IPC IPC(8): H04L12/58
CPCH04L51/046H04L51/224H04L51/48
Inventor 潘林锋
Owner TENCENT TECH (SHENZHEN) CO LTD
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