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Intelligent collection method, device, computer device and storage medium for overdue bill

An intelligent and billing technology, applied in the field of information processing, can solve problems such as high cost and low collection efficiency

Pending Publication Date: 2018-12-21
PING AN TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The embodiment of the present invention provides a method, device, computer equipment, and storage medium for intelligent collection of overdue bills, so as to solve the problems of low collection efficiency and high cost in the current manual collection

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  • Intelligent collection method, device, computer device and storage medium for overdue bill

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Embodiment Construction

[0028] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are some of the embodiments of the present invention, but not all of them. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0029] The overdue bill intelligent collection method provided by the embodiment of the present invention can be applied in such as figure 1 In the application environment of , the method for intelligent collection of overdue bills is applied in an intelligent collection system, and the intelligent collection system includes a client and a server, wherein the client communicates with the server through a network. Wherein, the client is also referred to...

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PUM

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Abstract

The invention discloses an intelligent collection method for overdue bill, the invention relates to a device, a computer device and a storage medium. The method comprises the following steps of: according to a customer risk grade dividing strategy, dividing the overdue customer information of an incoming case to obtain a list of overdue customers, wherein the list of overdue customers comprises overdue customer information and an overdue type identification corresponding to the overdue customer information; Obtaining a collection call template corresponding to an overdue type identifier, adding overdue customer information to a position corresponding to the collection call template, and obtaining a target collection call; The telephone platform is called to automatically dial the contact number of the overdue customer and convert the target collection call into the target collection voice, so as to obtain the overdue collection result of the overdue customer's feedback to the target collection voice. Improve collection efficiency, reduce collection costs and customer complaints due to improper use of collection strategies.

Description

technical field [0001] The present invention relates to the technical field of information processing, in particular to a method, device, computer equipment and storage medium for intelligent collection of overdue bills. Background technique [0002] With the change of people's consumption awareness and consumption habits, and the advocacy of national policies, the loan business such as consumer loans has developed rapidly, and the problem of late repayment of loans has become more and more prominent. At present, most of the overdue loan collection in the industry is based on manual collection methods to deal with overdue loans in the financial industry. This manual collection method not only needs to spend a lot of money on the training of collection personnel, but also has the problem of low collection efficiency. In addition, during the collection process, collection personnel may have the problem of improper use of collection strategies, causing customer complaints, and...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q40/02
CPCG06Q40/03
Inventor 许永夫
Owner PING AN TECH (SHENZHEN) CO LTD
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