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Feedback information processing method and device, electronic equipment and storage medium

An information processing method and a technology for feeding back information, which are applied in the fields of electronic digital data processing, special data processing applications, website content management, etc., can solve the problems of poor accuracy and reliability of analysis results, and achieve the effect of improving accuracy and reliability.

Active Publication Date: 2019-05-10
BEIJING KINGSOFT INTERNET SECURITY SOFTWARE CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The feedback information processing method, device, electronic equipment, and storage medium proposed in this application are used to solve the problem of analyzing product feedback information in related technologies. Since the acquired data may contain a large amount of noise data that is not related to the application, resulting in Problems with poor accuracy and reliability of analysis results

Method used

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  • Feedback information processing method and device, electronic equipment and storage medium
  • Feedback information processing method and device, electronic equipment and storage medium
  • Feedback information processing method and device, electronic equipment and storage medium

Examples

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Embodiment Construction

[0043] Embodiments of the present application are described in detail below, examples of which are illustrated in the accompanying drawings, wherein the same or similar reference numerals designate the same or similar elements throughout. The embodiments described below by referring to the figures are exemplary, and are intended to explain the present application, and should not be construed as limiting the present application.

[0044] The embodiment of the present application aims at the problem that the analysis method of product feedback information in the related art may contain a large amount of noise data irrelevant to the application, resulting in poor accuracy and reliability of the analysis results, and proposes a A method of processing feedback information.

[0045]The feedback information processing method provided by the embodiment of the present application can obtain the feedback information set corresponding to the target application program according to the id...

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PUM

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Abstract

The invention provides a feedback information processing method and device, electronic equipment and a storage medium, and belongs to the technical field of computer application. The method comprisesthe steps of obtaining a feedback information set corresponding to a target application program according to an identifier of the target application program; performing relevancy identification on each piece of feedback information in the feedback information set according to the attribute information of the target application program so as to obtain each piece of associated information of which the relevancy with the target application program is greater than a threshold value; carrying out emotion analysis on each piece of associated information to determine an emotion type corresponding toeach piece of associated information; and determining a current user feedback result of the target application program according to the emotion type corresponding to each piece of associated information. Therefore, through the feedback information processing method, noise data in the feedback information set are removed, and the accuracy and reliability of an analysis result are improved.

Description

technical field [0001] The present application relates to the field of computer application technology, and in particular to a feedback information processing method, device, electronic equipment and storage medium. Background technique [0002] With the continuous development of Internet technology, the Internet is no longer just a medium for communication between people. Users use various network applications for work, study, entertainment, shopping, etc., which has become the norm in the information society. In addition, users can also feed back information such as usage experience to network application providers through websites and user groups related to various network applications on the network. Afterwards, network application providers can use big data technology to analyze users' attitudes towards applications based on a large number of users' feedback on applications, so as to guide application improvement or sales strategies. [0003] In related technologies, s...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F17/27G06F16/958
Inventor 王晨光
Owner BEIJING KINGSOFT INTERNET SECURITY SOFTWARE CO LTD
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