User portrait construction method and device, computer equipment and storage medium

A construction method and portrait technology, applied in the field of information processing, can solve problems such as unfavorable recommended products, achieve accurate user portraits and help secondary sales

Pending Publication Date: 2019-11-15
SHENZHEN ZHUIYI TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] However, only identifying keywords from sales conversations and constructing user portraits has less information, which is not conducive to sales staff accurately recommending products for target users based on user portraits

Method used

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  • User portrait construction method and device, computer equipment and storage medium
  • User portrait construction method and device, computer equipment and storage medium
  • User portrait construction method and device, computer equipment and storage medium

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Embodiment Construction

[0066] In order to make the purpose, technical solution and advantages of the present application clearer, the present application will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present application, and are not intended to limit the present application.

[0067] The user portrait construction method provided by this application can be applied to such as figure 1 shown in the application environment. During the service process, the service personnel and the service personnel communicate through the terminal 102 . At the end of the service, the conversation content between the service personnel and the service personnel is stored in the server 104, and the server 104 constructs a user portrait of the service personnel according to the conversation content between the service personnel and the service personnel. Wherein, the...

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Abstract

The invention relates to a user portrait construction method and device, computer equipment and a storage medium. The method comprises the steps of obtaining service text data and a target user identifier and a target service type corresponding to the service text data; performing keyword identification on the service text data according to the target business type; if the preset keyword is not identified in the service text data, performing semantic identification and entity identification on the service text data according to the target service type to obtain a target semantic tag and a target text entity; and constructing a user portrait according to the target user identifier, the target semantic tag and the target text entity. Through the embodiment of the invention, the dimensionality of constructing the user portrait is wider, the constructed user portrait is more accurate, the service personnel can be better helped to carry out secondary sales, and the product is accurately recommended to the customer.

Description

technical field [0001] The present application relates to the technical field of information processing, and in particular to a method, device, computer equipment and storage medium for constructing user portraits. Background technique [0002] User portrait is an effective tool to outline target users, connect user demands and design direction, and user portrait is widely used in various fields. For example, telephone sales conversations contain a lot of valuable information. Constructing user portraits based on sales conversations can help salespeople carry out secondary sales based on user portraits and accurately recommend products to target users. [0003] At present, the way to build user portraits is usually to use keyword recognition technology. For example, if a customer indicates that he wants to buy an electric car, and the keyword "electric car" is recognized, a user portrait is constructed based on the keyword "electric car". [0004] However, only identifying...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F17/27G06Q30/02G06Q30/06
CPCG06Q30/0201G06Q30/0631
Inventor 纪桂锋
Owner SHENZHEN ZHUIYI TECH CO LTD
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