Intelligent conversation method and device, computer equipment and storage medium

Abstract

The invention discloses an intelligent conversation method and device, computer equipment and a storage medium, and relates to the field of artificial intelligence. The method can comprise the steps of acquiring conversation information input by a user; and if it is determined that intentions are not expressed in the conversation information and a current state is in a scene corresponding to one intention, executing the following predetermined processing processes of if it is determined that entities are expressed in the conversation information, performing processing for any expressed entity,if it is determined that the entities with the same type as the entity are not collected in the current scene, collecting the entities, otherwise, replacing the collected entities with the same typewith the entity, and clearing the entities mismatched with the entity in other collected entities; and if it is determined that the entities needed to be collected in the current scene are all collected, generating reply verbal tricks according to the intention and the collected entities. By using the scheme, the accuracy and fluency of conversations can be improved.

Description

【Technical field】 [0001] The present application relates to the field of artificial intelligence, in particular to an intelligent dialogue method, device, computer equipment and storage medium. 【Background technique】 [0002] At present, the application of intelligent voice dialogue is becoming more and more popular, such as intelligent customer service, intelligent outbound calls and other fields, which usually involve multiple rounds of dialogue. [0003] In the process of dialogue, the need for entity replacement is relatively common. For example, when checking the weather scene, the user may continue to ask "what about Tianjin" after asking about the weather in Beijing. [0004] The existing processing methods usually either do not support entity replacement, or only support entity replacement in a fixed process, that is, some fixed nodes in the dialogue process ask the user whether to perform entity replacement through active guidance, such as "Can you Also want to che...

AI Technical Summary

Problems solved by technology

[0005] In the former method, when the user replaces the entity, the system may not know how to reply, or give the wrong reply, which reduces the accuracy of the voice dialogue and also causes the dialogue to be unsmooth.

In the latter method, only entity replacement with fixed processes is supported, which has poor versatility and cannot be migrated to other scenarios

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