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33results about How to "Improve dialogue efficiency" patented technology

On-line question and answer method based on intelligent robot

The invention relates to an on-line question and answer method based on an intelligent robot, which is characterized by comprising the following steps: firstly, a dialogue window body is built between a user and the intelligent robot, and automatic greeting words are sent to a customer service side from a server side; afterwards, the user sends words to the server side, the server side identifies the semantics of the words of the user, combines a matched answer in a question and answer knowledge base, and sends an answer to the customer service side where the user is; after the question of the user is solved, the dialogue ends; finally, the user appraises the intelligent robot and fills in an opinion, and all dialogues during interaction between the user and the server side are recorded into logs. Therefore, the user can enjoy service in an all-weather and no-wait way within 24 hours, and questions encountered in the operation process can be solved by self-service question and answer. Meanwhile, the typewriting time of a customer service staff is saved, the dialogue efficiency is improved, the input of repetitive questions is avoided, the uniform management of common questions and answers is realized, and the intelligent on-line business consultation, business guidance, product sales and other service can be realized.
Owner:TONGCHENG NETWORK TECH

Intention interruption intelligent voice robot scheme without affecting dialogue management

The invention discloses an intention interruption intelligent voice robot scheme without affecting dialogue management. The intention interruption intelligent voice robot scheme comprises an outboundcontrol center, an NLU module, a DM module, an NLG module and a TTS module, an ASR module with a mark bit, and an interruption filtering module. According to the ASR module, a mark bit is added basedon an original voice-to-character function, and a current ASR result is distinguished through the mark bit; and the interruption filtering module is used for carrying out intention filtering on an ASRresult through a corresponding method when the playStatus of the ASR module with the mark bit is 1, and carrying out interruption intention detection on a user. According to the invention, a problemthat traditional volume detection (VAD) cannot separate noise and client voice is solved by modifying the ASR module and adding the interruption filtering module; accurate and efficient interruption is conducted according to the intention of a client, and the conversation efficiency of the intelligent voice call-out robot and the client experience are improved; and meanwhile, different interruption intentions are configured according to customer categories, so that diversification and individuation are realized, the integration and maintainability of the system are greatly improved, and the maintenance cost of the system is reduced.
Owner:上海凯岸信息科技有限公司

Dialogue data processing method for multiple rounds of dialogues and related device

The embodiment of the invention provides a dialogue data processing method for multiple rounds of dialogues and a related device, and relates to the field of human-computer interaction. The dialogue data processing method comprises the following steps: in response to user operation, obtaining dialogue data of this round and analyzing a control information set, wherein the analysis control information set represents the dialogue state of the historical dialogue, and the dialogue state is used for controlling the analysis process of the dialogue data; analyzing the dialogue data of this round according to the analysis control information set; and updating the analysis control information set according to the obtained current analysis data and the analysis control information set, and generating current answer data to reply to the user. The dialogue state is used for controlling the analysis process of the dialogue data in this round; and in this round of dialogue, the data of this roundof dialogue can be analyzed and skipped to the next round of dialogue according to the analysis control information set, and the skipping of multiple rounds of dialogues can be completed without designing a large number of fixed process templates in advance, so that the configuration of a multi-round dialogue technology can be simplified, and the dialogue efficiency is improved.
Owner:SHANGHAI ZHENGDA XIMALAYA NETWORK TECH CO LTD

People finding system based on mobile terminal and method thereof

The embodiments of the invention disclose a people finding system based on a mobile terminal and a method thereof. The people finding system includes: a first client which is intended for receiving relevant information and pictures transmitted by a public account docking module, acquiring pictures of a suspect based on the relevant information and pictures, and transmitting the pictures of the suspect to the public account docking module; a second client which is intended for transmitting relevant information and pictures of a to-be-found people to the public account docking module; the public account docking module which is intended for receiving the relevant information and pictures of the to-be-found people transmitted by the second client and receiving the pictures of the suspect transmitted by the first client; a server which is intended for matching the picture of the suspect with the relevant information and pictures of the to-be-found people, and if the matching succeeds, transmitting the relevant information and pictures of the suspect to the second client. According to the embodiments of the invention, the system can increase conversation efficiency, save the time for people finding and increase efficiency of people finding, and increase success rate of people finding.
Owner:SUN YAT SEN UNIV

Conversation processing method and device, electronic equipment and storage medium

The invention provides a conversation processing method and device, electronic equipment and a storage medium, and the method comprises the steps: carrying out the first-level intention recognition ofa first round of corpus after the first round of corpus is received, and obtaining a first first-level intention and the confidence degree thereof; based on the confidence degree corresponding to thefirst first-level intention, screening out a second first-level intention of which the confidence degree is greater than a confidence degree threshold value of the questioning intention from the first first-level intention; if the confidence degree of the target first-level intention with the maximum confidence degree in the second first-level intention is smaller than an intention confirmation confidence degree threshold value, asking the target first-level intention back to a user; and if the first reply corpus of the user for the target first-level intention is a confirmation general judgment intention, triggering a target conversation task matched with the target first-level intention. According to the method and the device, the user does not need to switch corpus verbal techniques tore-trigger the intention by asking for the undefined intention triggered by the user, so that the conversation efficiency is improved, the man-machine interaction efficiency is high, and the conversation experience of the user is improved.
Owner:NETEASE (HANGZHOU) NETWORK CO LTD
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