An active interactive dialogue robot system and a method for active dialogue of the system

Abstract

The invention relates to an active interactive dialogue robot system and a method for realizing that a dialogue robot makes a dialogue with a user actively. The system comprises a conversation management module, a question generating module, an answer acquiring module, an answer checking module and a command executing module, wherein the conversation management module is used for managing all the questions of the dialogue robot in an active conversation process and managing the conversation state in the active conversation process; the question generating module is used for sending a question to the user according to the conversation state in the conversation management module; and the command executing module is used for executing corresponding service commands after the answer of the user passes check by the dialogue robot. According to the dialogue robot, a large amount of labor cost is saved; and in addition, different national languages or different dialects or voices of stars are adopted for the dialogue robot to communicate with the user, and therefore the interactivity of the whole process is very high, and the user can easily accept and cooperate with the interaction.

Description

technical field [0001] The invention relates to the technical field of human-computer interaction, in particular to an active interactive dialogue robot system and a method for realizing a dialogue robot to actively communicate with a user. Background technique [0002] A dialogue robot, also known as a chat robot, or a question-and-answer system, refers to a software system that can communicate between humans and machines using natural language. With the advancement of artificial intelligence technology represented by deep learning, the dialogue robot system has ushered in a new round of development boom. At present, dialogue robots have been able to understand the real semantics expressed in natural language questions from users to a certain extent, and can even combine contextual information during the dialogue process to give the most appropriate answers. Because of this, dialogue robots have begun to play an increasingly important role in people's work and life, which ...

AI Technical Summary

Problems solved by technology

[0004] However, many service industries have scenarios that require proactive services, especially those that require information collection. Taking the US visa processing service during overseas travel as an example, visa processing service personnel need to ask users hundreds of questions, involving The user's basic information, passport information, occupation and communication information, travel information, family member information, etc. This information collection process is tedious, boring, time-consuming, and error-prone for service personnel

The current passive dialogue robot is limited by the trigger mechanism that relies on the user's active questioning and cannot do these tasks. Therefore, these tasks need to be completed manually, which brings a very large labor cost to the enterprise and restricts the further development of the enterprise.

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