Real-time after-sales service method and system

Abstract

The invention discloses a real-time after-sales service method and system, which solve the technical problem of real-time problems in the process of using a product by a user. The technical scheme includes that different two-dimensional codes are set in different units of the product, and when a first terminal questions the unit, the two-dimensional codes are scanned to establish connection with acloud server; and the first terminal obtains all question answers related to the unit from the cloud server, or the first terminal inputs questions to the cloud server, and the cloud server providesanswers according to the questions. Therefore, when the problem that the product is not clear or is difficult to understand is encountered, the after-sales problem can be effectively solved in time.

Description

technical field

[0001] The present disclosure relates to the field of after-sales service, in particular to a real-time after-sales service method and system. Background technique

[0002] The development of the Internet has brought a lot of convenience to people's lives. Almost everyone relies on the Internet for basic necessities of life. This saves a lot of time and improves efficiency, but it is difficult to solve after-sales problems for some high-tech products. For example, if you buy an assembled computer or video camera online, if there is a problem with the assembly, the cost of door-to-door maintenance is too high due to the online shopping, and the mailing time is too long. It is relatively difficult to use the phone or even video when it comes to the specific use of the product. It's hard to figure it out, and now many products only have instruction manuals at most. When encountering some problems with a slightly higher technical content, most of them are still d...

Examples

Embodiment Construction

[0025] The present disclosure will be described in further detail below in conjunction with the accompanying drawings.

[0026] In the description of the present disclosure, it should be understood that the terms "first" and "second" are only used for descriptive purposes, and cannot be interpreted as indicating or implying relative importance or implicitly indicating the quantity of indicated technical features, It is only used to distinguish the different components.

[0027] figure 1 It is a flow chart of the disclosed method, such as figure 1 As shown, different QR codes are set on different units of the product. When the first terminal has doubts about a certain unit, the first terminal scans the QR code to connect to the cloud server. The cloud server can automatically identify which unit the QR code belongs to, so after establishing a connection with the first terminal, the cloud server will provide answers to all questions related to the unit; another way is for the ...

technical field

[0001] The present disclosure relates to the field of after-sales service, in particular to a real-time after-sales service method and system. Background technique

[0002] The development of the Internet has brought a lot of convenience to people's lives. Almost everyone relies on the Internet for basic necessities of life. This saves a lot of time and improves efficiency, but it is difficult to solve after-sales problems for some high-tech products. For example, if you buy an assembled computer or video camera online, if there is a problem with the assembly, the cost of door-to-door maintenance is too high due to the online shopping, and the mailing time is too long. It is relatively difficult to use the phone or even video when it comes to the specific use of the product. It's hard to figure it out, and now many products only have instruction manuals at most. When encountering some problems with a slightly higher technical content, most of them are still d...

Examples

Embodiment Construction

[0025] The present disclosure will be described in further detail below in conjunction with the accompanying drawings.

[0026] In the description of the present disclosure, it should be understood that the terms "first" and "second" are only used for descriptive purposes, and cannot be interpreted as indicating or implying relative importance or implicitly indicating the quantity of indicated technical features, It is only used to distinguish the different components.

[0027] figure 1 It is a flow chart of the disclosed method, such as figure 1 As shown, different QR codes are set on different units of the product. When the first terminal has doubts about a certain unit, the first terminal scans the QR code to connect to the cloud server. The cloud server can automatically identify which unit the QR code belongs to, so after establishing a connection with the first terminal, the cloud server will provide answers to all questions related to the unit; another way is for the ...

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