Dialogue intention recognition method and device, electronic equipment and storage medium

Pending Publication Date: 2020-07-03
BEIJING MININGLAMP SOFTWARE SYST CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0003] In view of the above problems, usually, business experts listen to the sales recordings, and then manually extract the dialogue intentions in the sales recordings to improv

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  • Dialogue intention recognition method and device, electronic equipment and storage medium
  • Dialogue intention recognition method and device, electronic equipment and storage medium
  • Dialogue intention recognition method and device, electronic equipment and storage medium

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Embodiment Construction

[0060] In order to make the purpose, technical solutions and advantages of the embodiments of the present application clearer, the technical solutions in the embodiments of the present application will be clearly and completely described below in conjunction with the drawings in the embodiments of the present application. It should be understood that the technical solutions in the embodiments of the present application The drawings are only for the purpose of illustration and description, and are not used to limit the protection scope of the present application. Additionally, it should be understood that the schematic drawings are not drawn to scale. The flowcharts used in this application illustrate operations implemented in accordance with some embodiments of the application. It should be understood that the operations of the flowcharts may be performed out of order, and steps that do not have a logical context may be performed in reverse order or simultaneously. In additio...

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Abstract

The invention relates to the technical field of data processing, in particular to a dialogue intention recognition method and device, electronic equipment and a storage medium. According to the methodand the device, the conversation recording data between the salesperson and the customer is acquired, then the conversation text data converted through the conversation recording data is split into the plurality of conversation text statements, and the conversation intention of each conversation text statement can be determined based on each conversation text statement and the trained intention recognition model. Based on the mode, the dialogue intention of the dialogue text statement can be automatically recognized from the dialogue recording data through the intention recognition model, thelabor cost can be reduced, reuse can be achieved, and salesmen can learn the dialogue intention through the recognized dialogue intention so as to improve the business level of the salesmen.

Description

technical field [0001] The present application relates to the technical field of data processing, and in particular to a dialog intention recognition method, device, electronic equipment and storage medium. Background technique [0002] With the rapid development of the economy, people's demands for consumption are gradually increasing, and the retail industry is also booming. At present, a common problem facing the retail industry is sales. Sales affect the sales of products. Physical stores in the retail industry are facing some difficulties in sales, mainly manifested in the lack of corresponding sales skills for new sales staff and the high turnover of sales staff. Therefore, how to efficiently improve the professional level of sales staff is particularly important. [0003] In view of the above problems, usually, business experts listen to the sales recordings, and then manually extract the dialogue intentions in the sales recordings to improve the sales staff's busine...

Claims

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Application Information

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IPC IPC(8): G06F16/35G06F16/33
CPCG06F16/35G06F16/3344G06F16/3346
Inventor 罗华刚张杰李犇徐世超袁杰
Owner BEIJING MININGLAMP SOFTWARE SYST CO LTD
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