Dialogue intention recognition method and device, electronic equipment and storage medium

Abstract

The invention relates to the technical field of data processing, in particular to a dialogue intention recognition method and device, electronic equipment and a storage medium. According to the methodand the device, the conversation recording data between the salesperson and the customer is acquired, then the conversation text data converted through the conversation recording data is split into the plurality of conversation text statements, and the conversation intention of each conversation text statement can be determined based on each conversation text statement and the trained intention recognition model. Based on the mode, the dialogue intention of the dialogue text statement can be automatically recognized from the dialogue recording data through the intention recognition model, thelabor cost can be reduced, reuse can be achieved, and salesmen can learn the dialogue intention through the recognized dialogue intention so as to improve the business level of the salesmen.

Description

technical field [0001] The present application relates to the technical field of data processing, and in particular to a dialog intention recognition method, device, electronic equipment and storage medium. Background technique [0002] With the rapid development of the economy, people's demands for consumption are gradually increasing, and the retail industry is also booming. At present, a common problem facing the retail industry is sales. Sales affect the sales of products. Physical stores in the retail industry are facing some difficulties in sales, mainly manifested in the lack of corresponding sales skills for new sales staff and the high turnover of sales staff. Therefore, how to efficiently improve the professional level of sales staff is particularly important. [0003] In view of the above problems, usually, business experts listen to the sales recordings, and then manually extract the dialogue intentions in the sales recordings to improve the sales staff's busine...

AI Technical Summary

Problems solved by technology

[0003] In view of the above problems, usually, business experts listen to the sales recordings, and then manually extract the dialogue intentions in the sales recordings to improve the sales staff's business level. However, this method requires a lot of labor costs, and It cannot be reused. Once the sales model changes, the above steps need to be repeated

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