Salesman question-answer interaction method, platform, salesman question-answer interaction equipment and storage medium

Abstract

The invention provides a salesman question-answer interaction method, a platform, a salesman question-answer interaction equipment and a storage medium, and the method comprises the steps: receiving aquestion of a first salesman from a first salesman terminal, and enabling the question of the first salesman to be published in a salesman question-answer interaction forum in a post mode; accordingto the problem category of the first salesman and the service range of the salesman, performing matching to obtain a second salesman; pushing the question of the first salesman to a matched second salesman terminal, and receiving a first answer from the second salesman terminal; receiving a second answer issued by a third salesman terminal in the salesman question-answer interaction forum; and determining a to-be-pushed answer according to the first answer and the second answer, and pushing the to-be-pushed answer to the first salesman terminal. By adopting the scheme of the invention, the interactive platform specially serving the salesman is provided, the efficiency of the salesman for finding the question and answering the question is improved, and the use experience of the user is improved.

Description

technical field [0001] The present invention relates to the technical field of data processing, in particular to a question-and-answer interaction method for salespersons, a platform, equipment and a storage medium. Background technique [0002] With the rapid development of business, the number of salesmen is also increasing. How to improve the business capabilities of salesmen and provide customers with better services has become an increasingly important issue. During the working process, the salesperson encounters many business questions that need to be answered. If there is no prior training or guidance, they may not be able to answer them, which will lead to a decline in customer experience. [0003] In the prior art, there is no question-and-answer interactive platform dedicated to serving salesmen. Salesmen can only find someone to inquire or search for relevant information on the Internet. On the one hand, the efficiency is very low, and salesmen can only search in ...

AI Technical Summary

Problems solved by technology

In the process of work, the salesperson encounters many business questions that need to be answered. If there is no prior training or guidance, they may not be able to answer them, which will lead to a decline in customer experience

[0003] In the prior art, there is no question-and-answer interactive platform dedicated to serving salesmen. Salesmen can only find someone to inquire or search for relevant information on the Internet. On the one hand, the efficiency is very low, and salesmen can only search in massive data. Extracting information that is useful to oneself cannot guarantee that the salesman can get answers to questions in a timely and effective manner. On the other hand, due to the lack of authority, the salesman cannot know the authenticity and accuracy of the answers he has obtained.

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