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Claim settlement processing method and device

A processing method and customer technology, applied in data processing applications, character and pattern recognition, instruments, etc., can solve problems such as the inability to consider the contribution of customer service providers, improve high-quality customer experience, reduce claims costs, and ensure objectivity sexual effect

Pending Publication Date: 2020-08-18
上海燕汐软件信息科技有限公司
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  • Abstract
  • Description
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AI Technical Summary

Problems solved by technology

[0003] In related technologies, the current claims service personnel’s understanding of customers mainly revolves around the current transaction, and different claims service personnel’s judgment on the same event is also subjective, and it is impossible to consider the customer’s contribution to the service provider within a period of time

Method used

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  • Claim settlement processing method and device
  • Claim settlement processing method and device
  • Claim settlement processing method and device

Examples

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Embodiment Construction

[0046] Reference will now be made in detail to the exemplary embodiments, examples of which are illustrated in the accompanying drawings. When the following description refers to the accompanying drawings, the same numerals in different drawings refer to the same or similar elements unless otherwise indicated. The implementations described in the following exemplary embodiments do not represent all implementations consistent with this application. Rather, they are merely examples of methods and apparatus consistent with aspects of the present application as recited in the appended claims.

[0047] The claims processing method provided by this application can be applied to such as figure 1 shown in the application environment. Wherein, the server 104 communicates with the database (or database device) 106 and the terminal 102 through the network. The database 106 may be a database of a business system, and the server 104 may directly extract required business data from histo...

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Abstract

The invention relates to a claim settlement processing method and a claim settlement processing device. The method comprises the following steps: acquiring service data of multiple dimensions relatedto a client; carrying out digital processing on the business data to obtain feature data of the client; classifying the clients according to the feature data of the clients; and determining a claim settlement mechanism corresponding to the client according to the classification result. According to the scheme, the business data of the clients in a past period of time are collected and sorted, theclient portraits are realized through the key information, the clients are classified, the objectivity of client evaluation can be ensured, and the subjective influence of claim settlement service personnel is avoided; and differentiated insurance services are guided through the classified client categories, so that the high-quality client experience is improved, and the claim settlement cost of valuable clients is reduced.

Description

technical field [0001] This application relates to the technical field of insurance claim settlement in customer service, in particular to a claim settlement processing method and device. Background technique [0002] Insurance service is the last line of defense for communicating with customers, and its service quality directly affects the service provider's reputation. For claim settlement service personnel, a detailed and accurate understanding of the objects of insurance services is of great significance for improving customer satisfaction and achieving cost-effective claims settlement. Due to the large amount of business and customers of the service provider, it is impossible to group all customers due to hardware resources and computing resources. According to preliminary research, most regions have their own key customers, and the standards between regions are quite different, which directly affects the last line of defense - the satisfaction of claims services. [...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q40/08G06Q10/06G06K9/62
CPCG06Q40/08
Inventor 徐英歌吴树海蒙传王在道
Owner 上海燕汐软件信息科技有限公司
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