Question and answer library construction method and device, electronic equipment and storage medium

Abstract

The invention discloses a question and answer library construction method. The method comprises the steps of obtaining a customer service dialogue statement; performing statement extraction on the customer service dialogue statement according to a preset keyword to obtain a questioning statement; carrying out vector conversion on the questioning statement to obtain a statement vector; according toa preset mass point vector and the statement vector, carrying out incremental clustering on the questioning statement to determine a category corresponding to the questioning statement; and constructing a customer service question and answer library according to the questioning statement and the category corresponding to the questioning statement. The invention further provides a question and answer library construction device, electronic equipment and a storage medium. The construction speed of the question and answer library can be increased. Moreover, the invention relates to the technicalfield of data processing and artificial intelligence, also relates to a blockchain technology, and the content of the question and answer library can be stored in blockchain nodes, and meanwhile, theinvention can also be used in the fields of smart government affairs, smart medical treatment or smart education, thereby promoting the construction of smart cities.

Description

technical field [0001] The invention relates to the technical field of data processing, in particular to a method, device, electronic equipment and storage medium for constructing a question-and-answer database. Background technique [0002] At present, it is possible to build a question-and-answer database to support the intelligent customer service system, but in practice, it is found that in order to improve the performance of the intelligent customer service system, it is necessary to collect a large number of question-and-answer sentences to build a question-and-answer database, and it may be necessary to frequently update the question-and-answer database. , the amount of online data is gradually increasing, the types of questions are varied, and the forms of questions vary, and the efficiency of building a question-and-answer database will slow down. [0003] Therefore, how to improve the construction speed of the question answering database is an urgent problem to be ...

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Problems solved by technology

[0002] At present, it is possible to build a question-and-answer database to support the intelligent customer service system, but in practice, it is found that in order to improve the performance of the intelligent customer service system, it is necessary to collect a large number of question-and-answer sentences to build the question-and-answer database, and it may be necessary to update the question-and-answer database frequently. , the amount of online data is gradually increasing, the types of questions are varied, and the forms of questions vary, and the efficiency of building a question-and-answer database will slow down

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