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Question and answer library construction method and device, electronic equipment and storage medium

A construction method and a question-and-answer library technology, applied in the field of data processing, can solve problems such as slowing down the construction efficiency of the question-and-answer library, and achieve the effect of improving the construction speed and avoiding repeated clustering

Pending Publication Date: 2020-10-30
PING AN TECH (SHENZHEN) CO LTD
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Problems solved by technology

[0002] At present, it is possible to build a question-and-answer database to support the intelligent customer service system, but in practice, it is found that in order to improve the performance of the intelligent customer service system, it is necessary to collect a large number of question-and-answer sentences to build the question-and-answer database, and it may be necessary to update the question-and-answer database frequently. , the amount of online data is gradually increasing, the types of questions are varied, and the forms of questions vary, and the efficiency of building a question-and-answer database will slow down

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  • Question and answer library construction method and device, electronic equipment and storage medium
  • Question and answer library construction method and device, electronic equipment and storage medium

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Embodiment Construction

[0044] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0045] Unless otherwise defined, all technical and scientific terms used herein have the same meaning as commonly understood by one of ordinary skill in the technical field of the invention. The terms used herein in the description of the present invention are for the purpose of describing specific embodiments only, and are not intended to limit the present invention.

[0046] The method for constructing the question-and-answer database in the embodiment of th...

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Abstract

The invention discloses a question and answer library construction method. The method comprises the steps of obtaining a customer service dialogue statement; performing statement extraction on the customer service dialogue statement according to a preset keyword to obtain a questioning statement; carrying out vector conversion on the questioning statement to obtain a statement vector; according toa preset mass point vector and the statement vector, carrying out incremental clustering on the questioning statement to determine a category corresponding to the questioning statement; and constructing a customer service question and answer library according to the questioning statement and the category corresponding to the questioning statement. The invention further provides a question and answer library construction device, electronic equipment and a storage medium. The construction speed of the question and answer library can be increased. Moreover, the invention relates to the technicalfield of data processing and artificial intelligence, also relates to a blockchain technology, and the content of the question and answer library can be stored in blockchain nodes, and meanwhile, theinvention can also be used in the fields of smart government affairs, smart medical treatment or smart education, thereby promoting the construction of smart cities.

Description

technical field [0001] The invention relates to the technical field of data processing, in particular to a method, device, electronic equipment and storage medium for constructing a question-and-answer database. Background technique [0002] At present, it is possible to build a question-and-answer database to support the intelligent customer service system, but in practice, it is found that in order to improve the performance of the intelligent customer service system, it is necessary to collect a large number of question-and-answer sentences to build a question-and-answer database, and it may be necessary to frequently update the question-and-answer database. , the amount of online data is gradually increasing, the types of questions are varied, and the forms of questions vary, and the efficiency of building a question-and-answer database will slow down. [0003] Therefore, how to improve the construction speed of the question answering database is an urgent problem to be ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332G06F40/242G06F40/289G06F16/35G06K9/62
CPCG06F16/3329G06F40/242G06F40/289G06F16/355G06F18/23213
Inventor 李小娟徐国强
Owner PING AN TECH (SHENZHEN) CO LTD
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