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Label classification method and device of corpora, computer equipment and storage medium

A technology of label classification and corpus, applied in the field of artificial intelligence to achieve the effect of improving accuracy

Pending Publication Date: 2020-12-15
CHINA PING AN PROPERTY INSURANCE CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The purpose of the embodiment of the present application is to propose a corpus label classification method, device, computer equipment, and storage medium to solve the problem that labels cannot be accurately classified in identification recognition

Method used

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  • Label classification method and device of corpora, computer equipment and storage medium
  • Label classification method and device of corpora, computer equipment and storage medium
  • Label classification method and device of corpora, computer equipment and storage medium

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Embodiment Construction

[0055] Unless otherwise defined, all technical and scientific terms used herein have the same meaning as commonly understood by those skilled in the technical field of the application; the terms used herein in the description of the application are only to describe specific embodiments The purpose is not to limit the present application; the terms "comprising" and "having" and any variations thereof in the specification and claims of the present application and the description of the above drawings are intended to cover non-exclusive inclusion. The terms "first", "second" and the like in the description and claims of the present application or the above drawings are used to distinguish different objects, rather than to describe a specific order.

[0056] Reference herein to an "embodiment" means that a particular feature, structure, or characteristic described in connection with the embodiment can be included in at least one embodiment of the present application. The occurrences...

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Abstract

The embodiment of the invention relates to the field of artificial intelligence, and provides a label classification method of corpora, which comprises the following steps of: carrying out word segmentation on multiple sections of text data of multiple sections of corpus data to obtain corresponding multiple sections of word segmentation results; inputting the multiple sections of word segmentation results into a probability model, and analyzing the word segmentation results by modeling of the probability model to obtain a plurality of K values; calculating the confusion degree of the plurality of K values, and taking the K value with the minimum confusion degree to obtain a corresponding first-level label; and inputting the corresponding multi-segment word segmentation results into a deformed bidirectional encoder representation model corresponding to the first-level label, and obtaining sub-labels under the first-level label through the deformed bidirectional encoder representation model. In addition, the invention further relates to blockchain technology, and the multiple segments of text data can be stored in the blockchain. The invention further provides a label classificationdevice for the corpora, computer equipment and a storage medium. Label classification accuracy of the corpora is improved.

Description

technical field [0001] The present application relates to the field of artificial intelligence, in particular to a method, device, computer equipment and storage medium for label classification of corpus. Background technique [0002] Consultation and complaints are important touchpoints of customer service, which directly affect customers' perception and evaluation of corporate brands and services. In the traditional consultation and complaints, after the customer chats with the customer service, the manual customer service will refine the chat content and record it, label it and enter it into the system to facilitate the analysis and resolution of subsequent problems. On the one hand, manual labeling standards vary, making it impossible to accurately locate complaint points. On the other hand, after chatting with customer service customers, it is very inefficient to manually spend time refining and summarizing the chat content and recording it. In the algorithm scheme, w...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/35G06F40/289
CPCG06F16/353G06F40/289
Inventor 张惠玲
Owner CHINA PING AN PROPERTY INSURANCE CO LTD
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