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Automatic case distribution system and method, storage medium and computing equipment

An automatic allocation and case technology, applied in the field of data processing, can solve the problems of unfair quantity and quality of received cases, affecting business experience, affecting review timeliness, etc., to achieve the effect of improving review timeliness, ensuring fairness, and solving case stagnation problems

Pending Publication Date: 2020-12-22
北京水滴科技集团有限公司
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AI Technical Summary

Problems solved by technology

However, after the caseload surges, reviewers need to go to the case pool to collect cases frequently
In addition, when reviewers receive cases, there will be unfairness in the quantity and quality of the cases they receive, which not only affects business experience, but also affects the review timeliness

Method used

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  • Automatic case distribution system and method, storage medium and computing equipment
  • Automatic case distribution system and method, storage medium and computing equipment
  • Automatic case distribution system and method, storage medium and computing equipment

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Embodiment Construction

[0089] Various exemplary embodiments of the present invention will now be described in detail with reference to the accompanying drawings. It should be noted that the relative arrangements of components and steps, numerical expressions and numerical values ​​set forth in these embodiments do not limit the scope of the present invention unless specifically stated otherwise.

[0090] At the same time, it should be understood that, for the convenience of description, the sizes of the various parts shown in the drawings are not drawn according to the actual proportional relationship.

[0091] The following description of at least one exemplary embodiment is merely illustrative in nature and in no way taken as limiting the invention, its application or uses.

[0092] Techniques, methods and devices known to those of ordinary skill in the relevant art may not be discussed in detail, but where appropriate, such techniques, methods and devices should be considered part of the descript...

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Abstract

The invention discloses an automatic case distribution system and method, a storage medium and computing equipment, and the system receives an auditing request of a to-be-audited case through a receiving module, and obtains the case attribute information of the to-be-audited case; a queue selection module selects a target case queue from a plurality of project case queues based on the case attribute information, and adds the to-be-audited cases to the target case queue; and finally, a first target auditor matched with the target case queue is obtained through an allocation module, and the to-be-audited case is allocated to the first target auditor for auditing. Based on the automatic case system provided by the invention, when the auditing request is received, the auditor matched with theauditing request is selected to automatically distribute the case, so that the case distribution time is saved. Moreover, in the case allocation process, the auditing role, the allocated case quantity, the online state and the like of auditing personnel are combined, so that the fairness of case allocation is ensured.

Description

technical field [0001] The invention relates to the technical field of data processing, in particular to a case automatic assignment system and method, a storage medium, and a computing device. Background technique [0002] Driven by the general situation of Internet insurance, people's demand for insurance is also increasing. Due to the increasing number of cases, the workload of reviewers will inevitably increase. [0003] In the case of a small number of cases, the review personnel can receive the cases in the system and review them through manual review. However, after the surge in the number of cases, reviewers need to go to the case pool to collect cases frequently. In addition, when reviewers receive cases, there will be unfairness in the quantity and quality of the cases they receive, which not only affects business experience, but also affects the review timeliness. Contents of the invention [0004] A technical problem to be solved by the embodiment of the pre...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06G06Q40/08
CPCG06Q10/06311G06Q40/08
Inventor 苏畅杨光梁玉芹孙小雷朱会申敏王翰卿孟驰鹏王彦斌刘琦李清建李大宝赵伟华崇爱甄李登峰
Owner 北京水滴科技集团有限公司
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