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Banking business handling waiting time analysis system

A technology of waiting time and banking business, applied in the computer field, can solve the problems of not being able to know the quantity, not being able to handle business, not being able to know the waiting time, etc., to achieve the effect of increasing business flow and avoiding serious congestion

Active Publication Date: 2021-04-16
江苏苏宁银行股份有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0002] Many types of cash or non-cash services can be handled in the bank. Before the user arrives at the bank, he cannot know the number of businesses waiting to be processed in the bank, nor can he know the current approximate waiting time. Sometimes customers find that there are many people in line after arriving at the bank. Continue Waiting will lead to a long queue time, and if you give up waiting, you will not be able to handle the required business. Customers will complain a lot about this

Method used

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  • Banking business handling waiting time analysis system

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Embodiment Construction

[0017] The present invention will be further illustrated below in conjunction with the accompanying drawings and specific embodiments. This embodiment is implemented on the premise of the technical solution of the present invention. It should be understood that these embodiments are only used to illustrate the present invention and are not intended to limit the scope of the present invention.

[0018] like figure 1 As shown, the embodiment of the present invention provides a banking waiting time analysis system, including a first camera device 1 , a second camera device 2 , an analysis device 3 and a mobile terminal 4 .

[0019] Wherein, the first camera device 1 is set at the entrance of the bank to collect face image data of people entering the bank and record the time of entering the bank. The first camera device 1 is preferably arranged inside the bank, and is set facing the gate of the bank. Like this, no matter from which direction people enter the bank, the first camera...

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Abstract

The invention discloses a banking business handling waiting time analysis system. The system comprises a first camera device, a second camera device and an analysis device, and the analysis device calculates the business handling waiting time according to the time of entering a bank and the business handling starting time; and the product of the average value of the business handling waiting time in the current second set time range and the number of the number taking personnel waiting for business handling at present is taken as the current business handling waiting time. According to the invention, the time when the number-taking personnel enter the bank is obtained by analyzing through the face recognition technology, and the business handling starting time is obtained through the associated queuing information, so that the average waiting time of business handling of each number-taking personnel can be calculated, and according to the number of the current waiting personnel, the business handling waiting time is calculated for reference and selection of customers, serious congestion in part of banks is avoided, the business flow of idle banks is improved, and the invention has certain beneficial effects on the banks and the customers.

Description

technical field [0001] The invention relates to the field of computer technology, in particular to a system for analyzing waiting time of banking business processing. Background technique [0002] Many types of cash or non-cash services can be handled in the bank. Before the user arrives at the bank, he cannot know the number of businesses waiting to be processed in the bank, nor can he know the current approximate waiting time. Sometimes customers find that there are many people in the queue after arriving at the bank. Continue If you wait, you will wait in line for too long, and if you give up waiting, you will not be able to handle the required business. Customers will complain a lot about this. Therefore, it is necessary to provide an online system for customers to check the waiting time of the bank they want to go to, so that they can refer to the location or time of the bank they want to go to. Contents of the invention [0003] The purpose of the present invention ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q40/02G06K9/00G07C11/00
Inventor 施志晖
Owner 江苏苏宁银行股份有限公司
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