Maintenance personnel management system

Abstract

The invention discloses a maintenance personnel management system which comprises a client terminal, a technical terminal of maintenance personnel and a processing terminal. And the client terminal and the technical terminal are connected and communicated with the processing terminal. The client terminal comprises a user information acquisition module, a business information acquisition module and a service evaluation module. The processing terminal comprises a service acceptance module, a service distribution module, a user information storage module and a personnel information storage module. And the technical terminal comprises a positioning acquisition module, a navigation module and a sign-in and sign-out module. The positioning acquisition module is used for acquiring positioning information of maintenance personnel; the sign-in and sign-out module comprises a sign-in sub-module and a sign-out sub-module, the sign-in sub-module is used for sending order starting information to the processing end after the maintenance personnel arrive at the position corresponding to the position information, and the sign-out sub-module is used for sending order ending information to the processing end after the maintenance personnel completes maintenance. The invention has the advantages that the maintenance personnel required by the user can be reasonably and quickly distributed, and the customer experience is improved.

Description

technical field [0001] The invention relates to the technical field of personnel management, in particular to a maintenance personnel management system. Background technique [0002] After-sales service refers to various service activities provided after the goods are sold. In today's fierce market competition, with the improvement of consumers' awareness of rights protection and changes in consumption concepts, consumers not only pay attention to the product itself when purchasing products, but also pay more attention to similar products with similar quality and performance. Related services around products, especially after-sales service, therefore, enterprises provide consumers with comprehensive after-sales service while providing cheap and high-quality products, which has become a new focus of modern enterprise market competition. [0003] In the process of using the product, the product may have various failures. If the user sends it to the maintenance point for repai...

AI Technical Summary

Problems solved by technology

[0003] In the process of using the product, the product may have various failures. If the user sends it to the maintenance point for repair, it will take time and effort. Communicate the actual situation of the fault with the maintenance personnel internally, which often results in untimely and unreasonable scheduling of maintenance personnel, which reduces maintenance efficiency and leads to poor customer experience

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