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Intelligent robot communication system, method and device based on 5G message

An intelligent robot and message technology, applied in the fields of instruments, buying and selling/lease transactions, digital data information retrieval, etc., can solve the problems of cumbersome manual customization and lack, and achieve the effect of reducing cumbersome steps and rapid reuse

Inactive Publication Date: 2021-11-12
广州讯鸿网络技术有限公司
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

When the enterprise customer service platform is connected to the 5G message platform and uses 5G message as an external service channel, it can only directly use the chat robot of the 5G message platform to realize intelligent question and answer. Robots and knowledge bases are directly used for intelligent responses and 5G message business logic management in the process of 5G message dialogue, and there is a lack of an efficient way to use the original intelligent chat robot NLP and knowledge base of the enterprise directly as a chat robot on the 5G message platform

Method used

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  • Intelligent robot communication system, method and device based on 5G message
  • Intelligent robot communication system, method and device based on 5G message
  • Intelligent robot communication system, method and device based on 5G message

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Embodiment Construction

[0037] In order to make the purpose, technical solution and advantages of the present application clearer, specific embodiments of the present application will be further described in detail below in conjunction with the accompanying drawings. It should be understood that the specific embodiments described here are only used to explain the present application, but not to limit the present application. In addition, it should be noted that, for the convenience of description, only parts relevant to the present application are shown in the drawings but not all content. Before discussing the exemplary embodiments in more detail, it should be mentioned that some exemplary embodiments are described as processes or methods depicted as flowcharts. Although the flowcharts describe various operations (or steps) as sequential processing, many of the operations may be performed in parallel, concurrently, or simultaneously. In addition, the order of operations can be rearranged. The proc...

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Abstract

The invention discloses an intelligent robot communication system, method and device based on a 5G message. An interface in butt joint with a service knowledge base is arranged on a 5G message application platform; and text answers corresponding to user questions of the service knowledge base are converted into 5G message answer templates in advance through the interface, so that old knowledge can be converted into a 5G message format in a matched manner, rapid reuse of an original knowledge base of a customer service platform in the field of 5G messages is realized, and tedious steps of manually creating a 5G message template according to an original answer text are reduced.

Description

technical field [0001] The present invention relates to the technical field of intelligent chat robots, in particular to a communication system, method, device, equipment and storage medium for intelligent robots based on 5G messages. Background technique [0002] At present, in order to improve customer service experience, give full play to the role of marketing, and improve pre-sales and after-sales services, companies often use customer service platforms to provide inquiries and acceptance services to customers. Among them, intelligent chat robots are often used to automatically answer common questions, and through The knowledge base manages common questions and corresponding answers, and at the same time continuously optimizes the knowledge base data during the service process to improve the accuracy of questions. [0003] With the advancement of the commercialization of 5G technology, operators are vigorously promoting 5G news as one of the important applications of 5G ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332G06F16/33G06F16/35G06F40/186G06N5/02G06Q30/00G06Q30/06
CPCG06F16/3329G06F16/334G06F16/35G06F40/186G06N5/02G06Q30/016G06Q30/0601
Inventor 黄仁佳
Owner 广州讯鸿网络技术有限公司
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