Intention interaction system based on multi-dimensional government affair item knowledge base

Abstract

The invention relates to an intention interaction system based on a multi-dimensional government affair item knowledge base. The system comprises an interaction interface unit which provides a communication bridge for a terminal interaction interface and a terminal user, and supports multimedia multi-mode interaction through a bottom artificial intelligence algorithm; an interaction engine unit which is used for helping a terminal user to use and handle corresponding government affair service through the interaction interface unit based on natural language understanding and analysis through an artificial intelligence technology in the government affair service handling process; an AI capability unit which is used for preprocessing data required by the training task and the reasoning task and training the intention of a neural network model to form a training model; and a multi-dimensional government affair item knowledge base unit which is used for managing data precipitated in the training model and forming data assets. According to the intention interaction system provided by the invention, an automatic, intelligent and collaborative government affair public service platform is established based on the public service capability of intention recognition and speculation, and the government affair service efficiency and the administrative efficiency are improved.

Description

technical field [0001] The invention belongs to the technical field of knowledge base systems, and in particular relates to an intention interaction system based on a multi-dimensional government affairs knowledge base. Background technique [0002] With the trend of refined management and control of government affairs, the government services provided by the government have become more and more complex. At the same time, due to the continuous evolution and development of digital government, the government has vigorously promoted the online processing of government affairs. Although some provinces have tried to intelligentize government affairs, most of the technical solutions are limited to the aspects of Chinese word segmentation technology, fuzzy matching, search and personalized recommendation, which cannot accurately match the real intentions of users, nor can they do the right things The association of different nodes of the process. [0003] Most of the existing tech...

AI Technical Summary

Problems solved by technology

Although some provinces have tried to intelligentize government affairs, most of the technical solutions are limited to the aspects of Chinese word segmentation technology, fuzzy matching, search and personalized recommendation, which cannot accurately match the real intentions of users, nor can they do the right things The association of different nodes in the process

[0003] Most of the existing technical solutions are developed by different technical teams using different power list standards in different provinces or cities. The results are often uneven, and the accuracy of understanding the intentions of the masses is not high. The main reasons are as follows: (1) Government affairs The design of the service network is complex: due to the wide variety of government affairs and vague classification, the design of the government service portal is complicated, and some functions are only concentrated on the government service network through links, which makes it difficult to find relevant items after multiple jumps during use

The use method and process are complicated, and it is difficult for some people to get started quickly; (2) The masses do not understand the government affairs process: some people have no corresponding concept of the problems they want to solve and the government affairs processes they need to handle, and the description methods of the goals and habits of the masses may be Does not correspond to the actual official definition or exact term, making it difficult to quickly find the relevant target content even if searching on the portal website; (3) Transfer of responsibilities between departments: the relationship between government departments is complicated, and the transfer of responsibilities is normal, even for work The personnel may not have a deep understanding of the responsibilities that are not their own responsibility, and the public's understanding of government affairs is even lower. Some of the experience that has been handled will also become invalid due to the transfer of responsibilities, and the public will not often go to in-depth understanding The government service process makes it difficult for some people to handle government services online

Images