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Target dialogue text processing method and device, equipment and storage medium

A processing method and text technology, applied in the computer field, can solve problems such as untimely processing and low efficiency of user consultation and reply, and achieve the effect of improving reply efficiency and reducing workload

Pending Publication Date: 2022-04-12
TENCENT TECH (SHENZHEN) CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] However, when faced with a large number of users' inquiries at the same time, a specific user cannot handle the user's inquiries in a timely manner, resulting in low efficiency in replying to the user's inquiries

Method used

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  • Target dialogue text processing method and device, equipment and storage medium
  • Target dialogue text processing method and device, equipment and storage medium
  • Target dialogue text processing method and device, equipment and storage medium

Examples

Experimental program
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Embodiment approach

[0119] In this embodiment, when determining the attributes of the first reference word, the first sentence where the first reference word is located and the second sentence and the third sentence adjacent to the first sentence are combined, so that the first The information provided by the first sentence, the second sentence and the third sentence is also integrated when referring to the attribute of the word, and the determined attribute of the first reference word is also more accurate.

[0120] For example, the server encodes the first reference word, the first sentence, the second sentence, and the third sentence based on the attention mechanism to obtain the vocabulary features corresponding to the first reference word. The server determines the attribute of the first reference word based on the vocabulary feature. Among them, the vocabulary feature is obtained by encoding the first reference word, the first sentence, the second sentence, and the third sentence based on t...

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Abstract

The invention discloses a target dialogue text processing method and device, equipment and a storage medium, and can be applied to the field of intelligent transportation and the like. According to the technical scheme provided by the embodiment of the invention, the dialogue text between the first object and the second object can be obtained, the plurality of reference words can be obtained from the dialogue text, and the plurality of reference words can reflect the state of the first object. According to the reference word, the statement to which the reference word belongs and the statement adjacent to the statement, the attribute of the reference word is determined, and the attribute is used for reflecting the authenticity of the reference word. And when the target description word is generated based on the reference word and the attribute of the reference word, the attribute of the reference word determined by the method is relatively accurate due to the fact that the information related to the attribute of the reference word is often included in the context, and the target description word can accurately describe the state of the first object. When the first object is replied based on the target descriptor, the reply efficiency can be improved for a large amount of consultation.

Description

technical field [0001] The present application relates to the field of computer technology, and in particular to a method, device, device and storage medium for processing target dialogue text. Background technique [0002] With the development of computer technology, users can communicate with specific users through the network to consult related issues. For example, patients can establish dialogues with doctors through the network to inquire about their physical conditions, or customers can establish dialogues with customer service through the network. , so as to inquire about the failure of the purchased product. [0003] In related technologies, a specific user usually makes a manual reply according to the content sent by the user, so as to answer the user's question. For example, in the scenario of dealing with patient consultation, every question sent by the patient needs to be dealt with by the doctor; in the scenario of dealing with commodity consultation, every que...

Claims

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Application Information

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IPC IPC(8): G06F16/332G06F16/33G06F16/35G06F40/126G06F40/279G06F40/30
Inventor 赵创钿邓智毅贺飞艳邵纪春
Owner TENCENT TECH (SHENZHEN) CO LTD
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