Service personnel recommendation method, terminal equipment and server

A technology for service personnel and recommended methods, applied in instruments, data processing applications, business, etc., can solve problems such as poor applicability, untimely response, and inconvenient operation, and achieve the effect of improving customer satisfaction

Pending Publication Date: 2022-04-22
TENCENT TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

In this case, customers face unfamiliar service personnel every time they visit, and service personnel face many customers. Customer service service personnel, inconvenient operation, untimely response, poor applicability

Method used

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  • Service personnel recommendation method, terminal equipment and server
  • Service personnel recommendation method, terminal equipment and server
  • Service personnel recommendation method, terminal equipment and server

Examples

Experimental program
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Embodiment Construction

[0084] The technical solutions in the embodiments of the present application will be clearly and completely described below in conjunction with the accompanying drawings in the embodiments of the present application. Obviously, the described embodiments are only some of the embodiments of the present application, not all of them. Based on the embodiments in this application, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of this application.

[0085] See figure 1 , figure 1 It is a network architecture diagram provided by the embodiment of this application. Such as figure 1As shown, the server 10d may establish a connection with the terminal device cluster 1 through a network, and the terminal device cluster 1 may include: a terminal device 10a, a terminal device 10b, . . . , a terminal device 10c. The server 11d may also establish a connection with the terminal device cluster 2 through the ne...

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PUM

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Abstract

The embodiment of the invention discloses a service personnel recommendation method, terminal equipment and a server, and the method comprises the steps: receiving service consultation information of a customer, and displaying a trigger control recommended by service personnel on a display interface of the service consultation information. And when the user operation on the trigger control is detected, displaying the candidate recommended service personnel. Wherein the candidate recommendation service personnel comprise at least one pre-configured recommendable service personnel. Responding to a selection operation of a target service person in the candidate recommendation service persons to generate recommendation information of the target service person; the recommendation information and a sending prompt control of the recommendation information are displayed, and when a user operation on the sending prompt control is detected, the recommendation information is sent to the customer to recommend a target service staff to the customer, and the target service staff is used for providing services associated with the service consultation information for the customer. By adopting the embodiment of the invention, the contact between the customer and the service personnel can be quickly established, and the customer satisfaction is improved.

Description

technical field [0001] The present application relates to the field of computer technology, and in particular to a method for recommending service personnel, a terminal device, and a server. Background technique [0002] In the traditional customer service system, every time a customer visits, they need to go through a series of complicated distribution processes to establish the connection between the customer and the service personnel, and this connection is a temporary relationship. In this case, customers face unfamiliar service personnel every time they visit, and service personnel face many customers. The service personnel of customer service are inconvenient to operate, the response is not timely, and the applicability is poor. Contents of the invention [0003] The embodiment of the present application provides a method for recommending service personnel, a terminal device, and a server, which can increase the response speed of service inquiries for customers, imp...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/9535G06Q10/06G06Q30/00
CPCG06F16/9535G06Q10/06311G06Q10/06393G06Q10/06398G06Q30/016
Inventor 黄铁鸣黄小刚许橼王青林莉李斌朱标亦
Owner TENCENT TECH (SHENZHEN) CO LTD
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