371 results about "Service worker" patented technology

The invention discloses a robot ordering system and an ordering method thereof. The robot ordering system comprises a dining-table call identification system, an ordering robot and a background control system, and the ordering method is simple. The invention has the benefits that compared with the conventional ordering technology, the robot ordering system has the advantages of simple structure, low manufacturing cost and convenience in use, achieves mobile ordering, reduces the quantity of attendants, relieves the labor intensity of the attendants, has a wide application range and can be used in places with mobile unicast service, such as clubs, assembly rooms, movie theaters and the like.

The invention discloses a method, a system and equipment for realizing an after-sales service of a smart television based on Internet. The method comprises the following steps that: a, the smart television performs self-checking in order to detect failure information; b, the smart television reports the failure information and basic information to a cloud server; c, the cloud server acquires user information of the smart television through a user system according to the basic information; d, the cloud server acquires material information of the smart television through a material system according to the basic information; and e, the cloud server outputs an after-sales service scheme according to the failure information, the user information and the material information. Through adoption of the method, the system and the equipment, the after-sales service of the smart television can be realized efficiently and immediately; the workload of after-sales service personnel can be lowered; and the user satisfaction can be improved.

The present invention relates to a household service process monitoring method based on a mobile internet and a household service process monitoring system based on the mobile internet. The system comprises a household service cloud calculating center and a mobile phone which is communicated with the household service cloud calculating center and in which a service APP and a monitoring APP are downloaded. The information needing the household service is registered in the household service cloud calculating center, and the historical household service information of the service personnel are stored in the household service cloud calculating center. The service APP is used to receive the information needing the household service and pushed by the household service cloud calculating center and confirm the node information of the stages of a household service process, and the monitoring APP is used to receive the node information of the stages of the household service process which is fed back by the service APP to the household service cloud calculating center, and possesses a function of evaluating the household service. According to the present invention, the service time-point information of the service personnel is called and displayed by a mobile APP, so that the service processes are visual without utilizing a video technology, and accordingly, a service supervision purpose is achieved.

The invention discloses an intelligent food and beverage service system. According to the system, by means of the currently popular graph code scanning technology such as two-dimensional codes, a graph code capable of providing a dining table number and an electronic menu for a follow-up service side is arranged on each dining table, a consumer scans the graph code on the corresponding dining table with a mobile phone or other mobile terminals to acquire the electronic menu, browse the menu, order and select the paying method such as mobile phone payment or other direct or after-dinner payment methods, and after the paying method is selected, a bar counter and a kitchen service terminal are informed of order information through a server; in this way, the number of waiters needed is reduced greatly, intelligentization of the whole processes of menu acquisition, food selection, payment, ordering and order processing in the kitchen is realized, the operating cost of a food and beverage enterprise is reduced, the independence on a large number of waiters is reduced, and the occurrence of unpleasant things between waiters and consumers caused by the low service level and poor service attitude of waiters is reduced.

The invention provides an intelligent operation and maintenance management method having the automatic barrier-reporting function. The method comprises the following steps of collecting the operationinformation of relevant parameters during the equipment operation; analyzing the operation information of relevant parameters during the equipment operation and judging whether the equipment has an operation fault or not; if the equipment is judged to have the operation fault, judging whether the operation fault can be automatically repaired or not; if the operation fault during the equipment operation can be automatically repaired, automatically repairing the operation fault; if the operation fault during the equipment operation cannot be automatically repaired, uploading the fault to a workorder process management module, and uploading the fault to a fault maintenance part by the work order process management module; selecting the corresponding maintenance service personnel according tothe fault by the fault maintenance part; acquiring the check-in time of the maintenance service personnel to carry out on-site maintenance by the work order flow management module, and recording a maintenance scheme after the maintenance work is completed by the work order flow management module; and recording the evaluation a user on the maintenance service personnel by the work order process management module. Based on the intelligent operation and maintenance management method provided by the invention, the automatic operation can be realized.

The invention discloses a multi-machine network system used for making serving time of restaurants accurate. The system comprises a plurality of dining table modules, a service module and a kitchen module. By the system, customers can check estimated serving time of all own dishes in real time, estimation errors due to most of reasons can be corrected, estimation accuracy is improved greatly under the premise that operation convenience and cost are taken into consideration, and serving time error can be controlled within two seconds; by design of artificial service requests, serving time is accurate, workload of restaurant service personnel is reduced greatly, and working efficiency and service quality of the restaurants are improved.

The invention discloses a goods antitheft system based on RFID. The goods antitheft system comprises two RFID labels; a card reader used for obtaining the signal strength of the RFID labels and reading the information in the RFID labels; an upper computer used for receiving and storing the information read by the card reader; a PC end server used for processing original data received by the upper computer; an alarm device used for responding to an alarm instruction of the PC end server and prompting related service personnel and managers; a client used for responding to the alarm instruction of the PC end server and prompting the managers; and a database used for storing processing results of the PC end server and information related to articles. The invention provides the goods antitheft system based on RFID, and a control method thereof, the stolen condition of articles is monitored in real time, the managers are informed of the stolen condition in real time, and corresponding alarms are sent out; in addition, monitoring, data processing and alarm function are integrated, the operation is convenient, the reaction is in time, and the performance of the current goods antitheft system is substantially improved.

The invention discloses an intelligent self-service restaurant management system. According to the intelligent self-service restaurant management system, the currently-fashionable graphic code scanning technology such as two-dimension codes is used, graphic codes which can provide dining table position numbers and electronic menus for follow-up service terminals are arranged on dining tables, consumers can obtain the electronic menus by scanning the graphic codes on the dining tables through mobile terminals such as mobile phones, can complete menu browsing and order placing, and can select payment modes such as the mobile phone payment mode, the direct payment mode and an after-meal payment mode, and after the payment modes are selected, the bar counter service terminal and the kitchen service terminal can be reminded of order information through a server to carry out corresponding processing. In this way, the number of employed waiters is greatly decreased, intelligence of the whole processes of menu obtaining, food selecting, order payment, order placing and kitchen order processing is achieved, the operating cost of a catering enterprise is reduced, the dependency on the larger number of employed waiters is reduced, and unpleasant events caused by service levels and service attitudes of the waiters and generated between the waiters and the consumers are reduced.

A method and system for automatically setting adjusting and monitoring load-based limits is capable of monitoring the hookload, rig weight and combined measured weight and compare those parameters to limits. If any of the hookload, rig weight or measured weight should increase to a level beyond its limit, the system is able to adjust the operation of the well service rig to limit damage to the equipment and danger to the operators and service personnel. The system is also capable of adjusting each of the limits as the weight of the rig and actual hookload change over time while conducting an activity to maintain the respective limits in the most beneficial range.

The present invention discloses an all-weather mail receiving system and method. The post office staff inputs the name and address of the recipient for important mail to one mail collecting enquiry system; finds out the contract-signal all-weather business unit near the recipient in the mail collecting enquiry system; transforms the important nail to the business unit; and issues one mail receiving information to the recipient for receiving the mail.

The invention provides a user behavior modeling control method based on big data. The method comprises the steps of a. calculating a principal component index zi based on a linear combination formula zi=Li1x1+Li2x2+......Likxk; b. obtaining information amount <lambda>i, captured by principal component variables corresponding to the principal component index zi, of a user behavior index variable set X; c. determining the number N of the principal component variables based on a threshold value <theta>, and (img file as shown in the description); and d. calculating a behavior intuitive index I based on a formula I=F(z1, z2, z3 ... zN). The invention further provides a corresponding device. The invention can be used for allowing business and service staff to have a good knowledge of customers and providing the customers with their favorite products or services while in contact with the customers.

The invention belongs to the field of data recognition and processing, and provides an emotion recognition method and system, and a readable storage medium, and the method comprises the steps: collecting a voice signal; processing the voice signal to obtain voice recognition information and text recognition information; performing voice emotion recognition and text emotion recognition on the voicerecognition information and the text recognition information to obtain voice emotion recognition information and text emotion recognition information; and calculating the voice emotion recognition information and the text emotion recognition information according to a preset calculation rule to obtain emotion information. According to the emotion recognition method and device, emotion recognitionis conducted by conducting voice and text extraction on the voice signals, and the emotion recognition accuracy is improved. By screening the voice and text information, the processing efficiency andaccuracy are improved, and positive and important effects are achieved for improving the customer service quality, reference standards for performance assessment of service personnel and the like.

The invention provides a telecom customer service method based on a block chain. The method comprises the steps that S1, a plurality of telecom customer service participants serve as nodes of one block chain respectively and are connected with one another to jointly form an alliance chain; S2, when the customer service personnel receives the customer complaints for the first time, the alliance chain automatically generates a unique complaint number; Complaint information is recorded on an account book of the alliance chain, and all nodes in the alliance chain can look up the complaint information. According the trust-free, mediation removal, non-talkable, Traceable characteristics of the block chain in the sharing environment,, Build a trustworthy, traceable, and non-tamperable customer service process data sharing and tracing system to share and handle complaints between customers, customer service personnel, network management systems, business systems, expert teams, and even vendorsand friends. The process is transparent, the process can be traced, the responsibility for processing can be traced, and the overall service capability of the telecommunications industry can be improved..

The invention discloses a virtual intermediate number privacy protection system, which belongs to the technical field of number protection and comprises a mapping module, a virtual number management platform and a recording module. The method is wide in application field, is suitable for taxi taking travel, express logistics, installation and maintenance services, intermediary services, consultation industries, classification information platforms and the like, can protect the privacy of users of two parties, and can prevent the information from being captured. The whole conversation process is recorded and retained, the intelligent quality inspection technology is combined, the whole-process supervision of the service industry quality can be realized, the complaint problem can be traced back, improvement guidance can be carried out for the problem in the service process, and the service level of service personnel can be improved; an intelligent distribution strategy of incoming call service and incoming calls of different scenes are supported, and an incoming call scheduling distribution strategy is customized according to a service scene; more complex service scenes such as self-service voice notification, incoming call notification reminding, identity authentication and the like can be realized in combination with an intelligent voice technology.

The invention provides a method, system and device for generating restaurant service task information and a storage medium. The method comprises the steps of obtaining an image of a target area in a restaurant; determining a consumer state and a desktop state corresponding to each dining table area according to the image of the target area in the restaurant; and generating a service task associated with each dining table area in response to the situation that the consumer state and the desktop state of each dining table area meet a preset task generation condition. Based on machine vision, theconsumer state and the desktop state of each dining table area in the restaurant are mastered in real time, the service task is quickly generated and executed by the service personnel, the consumer experience is improved, and the operation efficiency is improved.

The embodiment of the invention provides a group chatting method and device, electronic equipment and a storage medium. If it is detected that the user triggers a group chat with a certain chat topic,first interaction information sent to each first service staff by the user and information of each first service staff are sent to a server, and the first interaction information is sent to each first service staff through the server. The user does not need to create a chat page with each first service staff one by one and can realize interaction with a plurality of service staff only by triggering the group chat so that the chat topic condition can be known more comprehensively. The method simplifies the process that the user communicates with a plurality of service personnel simultaneouslyand is convenient to operate and improves the efficiency of the chat topic understanding process.

A near-field communication (“NFC”) tag identifier (ID) associated with an establishment obtain by scanning an NFC tag at a location in the establishment using a wireless device of a patron is received. Login credentials associated with the patron and the wireless device are received. A location of the patron in the establishment is determined from the login credentials associated with the patron and the wireless device, and from the NFC tag ID. An available service of the establishment is communicated to the wireless device of the patron based on the login credentials associated with the patron and the wireless device, and from the NFC tag ID. The identified location is associated with exact order items so the service staff is able to keep track of an order made by the patron.

The invention discloses a contract management system and a contract review method. The enterprise contract review method comprises the following steps of: A, initiating a contract review operation; B,carrying out review on a contract department; C, carrying out review by a general manager or a chairman; and D, filing the contract by a manager. The step B of carrying out review on the contract department at least comprises legal review which is inner-enterprise legal review and/or external legal review; and the external legal review comprises review of external legal service organizations andlegal service personnel bound with the enterprise via signing, and/or external legal service organizations and legal service personnel obtaining a contract review right via business order scrambling.The system and the method are capable of realizing rapid and efficient online contract review in enterprises, and for the enterprises without internal legal departments, effective matching between lawyer service resources and enterprise contract review law demands can be realized through the contract management system, so that the contract review efficiency is improved, the enterprise operation legal risks are reduced and the online contract review professionality is improved.

Order management methods, systems and devices are disclosed. A menu associated with a general service zone (8), such as a restaurant is presented to an ordering user, typically via a screen (11) of a mobile electronic device (10), and input selections are received from the ordering user to generate an order therefrom. An order comprises at least one selected menu item from the menu, and also a unique order identifier. One of a plurality of serving locations (8a, 8b, 8c) within the general service zone (8) is chosen, and a serving location identifier that uniquely identifies the chosen serving location is determined. The order and the determined serving location identifier are associated with one another. The order and the serving location identifier are transmitted to a service instruction system (4) of the general service zone (8). A service instruction is issued, via the service instruction system (8), to service staff to fulfil the order at said chosen serving location.

The invention discloses a self-service catering integrated system based on a graphic code. A two-dimension code graphic code scanning technology popular currently is used, the graphic code which can provide the position serial number of a dining table and an electronic menu for a follow-up server side is arranged on the dining table, a consumer can obtain the electronic menu by scanning the graphic code on the dining table through a mobile phone and other mobile terminals and can browse the menu, make an order and select a payment mode (payment with mobile phone, or direct payment or payment after a meal), and after the payment mode is selected, order information will be informed to a bar counter and a kitchen server terminal through a server to be processed correspondingly. In this way, the number of waiters is greatly reduced, the whole process of menu obtaining, dish selecting, order paying, ordering and order processing in a kitchen is intelligentized, operating cost of a catering enterprise is reduced, dependency on usage of a lot of waiters is reduced, and many unpleasant matters caused by the service level and service attitude of the waiters between the waiters and consumers are reduced.

The invention discloses a scheduling system which comprises an order module, a client information module, a service personnel information module and a control center. Wherein the order module is used for determining customer information according to a customer order, and the customer information comprises a customer address, a service required by a customer and expected service time. The customer information module is used for storing customer information determined by the order module. And the service personnel information module is used for storing service personnel information, wherein the service personnel information comprises a traffic tool adopted by each service personnel. And the control center is used for determining the arrangement scheme with the shortest total service duration of the service personnel according to the customer information and the service personnel information.

The invention relates to a dental case history module system which comprises a server, a screen popup identification system, a reception service module, a patient center module, an inquiring and printing module, a financial operation module and a system setting module. The server is used for storing relevant information and providing hardware support, the reception service module is used for arranging patients to different physicians for treatment through reception service staff according to treatment programs needed by the patients, the reception service module has a booking function and a tracking service function, the patient center module is used for diagnosing the patients, the inquiring and printing module can be used for printing the operating state of a clinic using the system, achievements of doctors and patient treatment, the financial operation module can be used for providing income statements and operating analysis, the system setting module is used for setting user data, modifying authority of system users and setting case history information and symptom associated information, and the modules are connected through a circuit. Symptoms of the patients are intelligently selected, the dental case history module system is easy to operate and can be used for inquiring at any time, and the patients can contact with attending doctors in advance without system diagnosis steps by the aid of short messages and online booking.