108 results about "Service worker" patented technology

The invention discloses an automatic order sending system with an intelligent matching function, and the system comprises a data collection module which is used for collecting customer information, order information, service personnel information, and environment information; the data acquisition module is connected with a plurality of data sources, and obtains customer information such as basic information, historical order data, consumption habits and preferences of customers through an interface protocol; order information such as the type, the amount, the time, the emergency degree and the special requirement of the order is acquired; and service personnel information such as skill level, working experience, working time arrangement and service area preference of the service personnel is obtained. According to the automatic order sending system with the intelligent matching function provided by the invention, the technical aspect of the automatic order sending system with the intelligent matching function is remarkably improved. Through multi-dimensional data acquisition, the system can obtain more comprehensive and accurate information, and a solid data basis is provided for intelligent matching.

The invention provides a household service supply and demand intelligent docking management method and system based on big data analysis. The method comprises the following steps: collecting original data; processing and splicing the family structure information and the historical order information to obtain a comprehensive feature vector, and inputting the comprehensive feature vector into a multi-layer perceptron to obtain a life cycle stage vector; projecting the life cycle stage vector to a space consistent with a preference vector to obtain a stage service mask; carrying out dimension-by-dimension multiplication operation on the stage service mask, the preference vector and the attention weight to obtain a preference fusion vector; constructing a first service capability vector for each service staff, and reconstructing the preference fusion vector and the service capability vector to obtain a second service capability vector; and calculating an average value to obtain a comprehensive score, sorting the comprehensive scores of all candidate service personnel according to a score descending order, and finally selecting the candidate service personnel with the highest comprehensive score and meeting a threshold condition as an order sending object.

The invention discloses a high-speed rail business travel service personnel scheduling method based on data analysis, and relates to the technical field of personnel scheduling management. Comprising the following steps: data acquisition and integration: acquiring high-speed rail station operation data, passenger information, service personnel information and environment data; streaming data processing and space-time alignment are carried out on the collected data, and a dynamic main data matrix is constructed; service demand prediction: extracting passenger multi-dimensional features from the dynamic main data matrix, and generating passenger multi-dimensional feature tags; and performing bimodal demand prediction based on the passenger multi-dimensional feature tag in combination with the environmental data to obtain an initial passenger service demand. According to the invention, through establishing the bimodal service demand prediction method, extracting the multi-dimensional features of the passengers, combining environment data and predicting the demands of the passengers, passive response is converted into active prediction, the response speed is accelerated, the waiting time of the passengers is reduced, and the service quality and efficiency are improved.

The invention discloses a catering store customer behavior recognition and intelligent service response system, which belongs to the technical field of artificial intelligence and computer vision and comprises a data acquisition module, a data preprocessing module, a target detection module, a posture estimation module, a behavior feature calculation module, a keyword feature recognition module and an initial service demand triggering module. And a final service demand triggering module and a service response module. According to camera behavior recognition or / and voice keyword recognition, after it is recognized that the user has the service requirement, the initial service requirement is triggered, the judgment time is set, and within the judgment time, recognition is conducted again according to camera behaviors or / and voice keywords, so that the service requirement of the user is met. After the fact that the user still has the service demand is recognized, the final service demand is triggered and responded, the situation that the user service demand is self-solved is screened out through a mechanism of initial triggering-secondary verification-screening decision making, the probability of invalid turn-back occurrence of service personnel is reduced, and waste of service resources is avoided.

The utility model discloses a voice intercom device, voice intercom device includes: voice emission module, voice receiving module, voice call button 110, MCU control module, MCU control module controls voice emission module to send call signal and user's voice signal, display screen module is used to show digit, first plug module, one end of first plug module is connected to computer interface, and the other end of first plug module is used to power supply voice emission module, voice receiving module, MCU control module and display screen module. The utility model has the beneficial effect that: after user presses voice call button 110, user communicates with the real -time voice of server through voice intercom device. User can obtain seat number or room number information from display screen module when communicating, thereby directly informs service personnel of server, avoids server service personnel after receiving multiple call signals simultaneously and can not confirm the position of user, improves the communication efficiency.

The invention relates to the technical field of pension service, and discloses a smart nursing home optimization auxiliary service system, which comprises a high-dimensional situation sensing module, which is used for collecting multi-modal biological and environmental signals in real time through an integrated sensor array; the professional cognitive reconstruction module is used for deducing a cognitive path sequence and a decision intention; the service behavior generation module is used for reversely deriving a complete language expression sequence and a limb behavior sequence required by the old-age care service; the dynamic calibration module is used for comparing the actual situation change with the service system expectation in real time; the body memory module is used for constructing body memory experience for immersive backtracking of service personnel; and the cognitive sharing module is used for anonymously extracting the situational cognitive fingerprints. According to the invention, the service instruction is transmitted to the service personnel without perception through the cross-sensory customized instruction transmission unit, the standardization and accurate control of the service behavior are realized, dynamic adjustment is carried out according to the actual situation change, and the real-time adaptability of the service process is ensured.

The invention discloses a test question generation method based on category skill dimensions. The test question generation method comprises the steps of calculating subjective weights and objective weights of multiple skill dimensions; determining a comprehensive weight of the plurality of skill dimensions according to the subjective weight and the objective weight; calculating the matching priority of the scene template test questions; screening a preset number of initial test questions to obtain an initial test question set of multiple skill dimensions; a coverage degree verification step; supplementing the initial test question set according to the test question coverage and the matching priority; and performing test question duplicate removal according to the similarity of the test questions in the supplemented initial test question set to obtain a target test question set. According to the method and the system, test question matching is performed on examination of entering personnel through skills of multiple dimensions in combination with the static dimension and the dynamic dimension, so that the comprehensiveness and scientificity of an evaluation result are improved, skill evaluation is more stereoscopic and objective, and the actual working efficiency of service personnel can be reflected more truly. The invention further discloses a system for implementing the method, electronic equipment and a storage medium.

The invention discloses a legal service management system and a service method, and relates to the technical field of legal services. Comprising an account module, a query module, a distribution module, a calibration module and a storage module which are connected in sequence, and the account module is used for a help seeker or a legal service person to register an account, set a password and log in a working interface; the query module is used for querying legal help information and a case corresponding to the help information, and determining a user request and a corresponding project service; the distribution module is used for distributing corresponding legal service personnel according to the project service determined by the user request; the calibration module is used for generating corresponding identification codes for legal service personnel and adding corresponding identification codes for legal personnel catching cases; and the storage module is used for storing the identification code into the server. The legal service efficiency can be improved, the traceability of the service quality can be guaranteed, and the resource allocation is optimal.

The utility model discloses a movable partition wall of adjustable distance, including slide rail, partition wall, the partition wall top is provided with mobile subassembly, the partition wall one side is provided with the delivery port, is fixedly connected with the partition piece on the delivery port, partition piece both sides all are provided with the baffle, is located partition piece both sides and is provided with the connecting assembly on the delivery port, partition piece top both sides all are provided with first sliding slot, baffle one side both ends all are provided with second sliding slot, the second sliding slot is slidably connected with the sliding block, sliding block one side is fixedly connected with the delivery board. In the utility model, through the design of delivery port, baffle and delivery board, service personnel can send dishes and wine to the other side of the partition wall without frequently going in and out, thereby avoiding the interference caused to the guests in the partition room due to the frequent going in and out of the service personnel.

The application discloses a railway key passenger service method, which comprises the following steps: a pre-marking step, in which a train service personnel binds and marks seat information of a key passenger with a railway smooth code by using a station-car interaction terminal device, and synchronizes the railway smooth code to a background of a railway smooth code service system; a key passenger service reservation step, in which the key passenger identifies the railway smooth code arranged on a car seat by using a terminal device, activates and opens the railway smooth code service system, and fills in and submits a key passenger service application online by using the smooth code service system; and a key passenger service application acceptance step, in which the background of the smooth code service system pushes the key passenger service application to the station-car interaction terminal device, the station-car interaction terminal device sends a key passenger service acceptance notification, and the service demand of the key passenger is realized. The application further provides a railway key passenger service system.

The utility model relates to the field of consultation desks, in particular to an enterprise management consultation desk which comprises a workbench, a supporting assembly, a partition plate and a seat, the workbench is horizontally placed, and a controller is installed on the workbench; the supporting assemblies are fixedly installed at the bottom end of the workbench at equal intervals, each supporting assembly comprises a base and a vertical plate, and the two ends of each vertical plate are fixedly connected with the bottom end of the workbench and the top end of the corresponding base correspondingly; the front end and the rear end of the partition plate are fixedly connected with the two adjacent vertical plates respectively, the left side and the right side of the partition plate are a service personnel area and a consulting personnel area respectively, an electromagnet is fixedly installed at the end, facing the consulting personnel area, of the partition plate, and the electromagnet is electrically connected with the controller; and the seat is placed in a consultant area, an auxiliary iron block is fixedly installed at the end, facing the electrified magnet, of the seat, and pulleys are installed at the bottom end of the seat. The chair has the effects that the chair can be conveniently placed, and the corporate image is improved.

The invention discloses a building consultation system based on a cloud platform, and relates to the technical field of building consultation. The system comprises a user terminal, a cloud platform server and a consultation service terminal. The user terminal is used for submitting consultation demand information, querying progress and receiving a result; the cloud platform server comprises a data storage module, a demand analysis module, a service matching module, a progress tracking module, a result feedback module and the like, intelligent analysis of consultation demands, accurate matching of service personnel, real-time monitoring of a consultation process and result compliance auditing can be realized, and meanwhile, a building industry knowledge base and historical case data are stored; the consultation service terminal is used for service personnel to receive requirements, upload progress, submit results and look up a knowledge base and historical cases. The system can expand functions of user evaluation, automatic data updating, multi-terminal cooperation, risk early warning and the like, improves consultation service quality and industry cooperation efficiency, and is suitable for consultation scenes of various building projects.

The invention discloses a household service order intelligent distribution method and system, and the method comprises the steps: reading a business busy period form and a personnel attribute form to evaluate the future business saturation rate of each business type, and determining a corresponding idle period, a busy preparation period and a busy period; when any busy preparation period starts, determining a target busy service, evaluating the highest service saturation rate and defining the highest service saturation rate as a busy saturation rate, and determining first-class personnel, second-class personnel and third-class personnel; calculating an overflow man-hour amount, calculating an overflow undertaking amount of the second-class personnel based on the service saturation rate of each service type, and calculating a target man-hour difference when the overflow man-hour amount is greater than the overflow undertaking amount; evaluating the main surplus working hours of the three types of personnel, and determining the information of the to-be-trained personnel; based on the number of training hours, calculating the total number of training hours, determining information of teaching personnel, generating busy business skill training information, and sending the busy business skill training information to an order distribution model; the method has the effect of improving the business volume distribution rationality of the housekeeping service personnel.

The invention discloses an intelligent allocation method and system for cleaning personnel. The method comprises the following steps: generating a cleaning task through a pre-established electronic file; distributing the cleaning task to a proper cleaning person according to a pre-established cleaning person ability portrait; the starting time and the ending time of the cleaning task uploaded by biting the intelligent management card and the intelligent trajectory tracking paste are received, and the cleaning task is monitored in real time according to the starting time and the ending time; and receiving a photo of the cleaned cleaning area uploaded by the service staff, and performing quality detection on the photo of the cleaned cleaning area through a pre-trained AI intelligent quality inspection model to obtain a quality score. According to the intelligent allocation method for the cleaning personnel, the reasonability of the task allocation frequency is ensured, the phenomenon that the personnel and the post are not matched is avoided, the working efficiency is improved, the full tracking of the cleaning process is realized, and the problem of missing detection caused by the uncontrollable cleaning process is solved.

A safety clamping device is designed to secure ropes of service personnel during their work on warehouse racks. The device features a base plate with a latch and sliding guides, and two clamping plates that move laterally to close around the upright, engaging locking pins into mounting holes on the lateral side of the rack. The latch slides over the pinch portions of both clamping plates to lock the device in place, providing a secure and reliable attachment point for ropes. This design enables efficient and safe securing of service workers during their duties in warehouse environments.

The invention discloses a one-key trigger type emergency call system. The one-key trigger type emergency call system comprises a user wearable terminal, a manual general control service center and an offline professional terminal. A full-surface pressing trigger structure is arranged on the front face of the terminal shell, a multi-microswitch is arranged below the full-surface pressing trigger structure, and a mistaken electric shock prevention circuit, an independent communication module, a fusion positioning module and a hand-free audio module are integrated in the terminal shell. And the service center is provided with an intelligent auxiliary answering module and a multi-dimensional order dispatching optimization algorithm module which are respectively used for generating service suggestions by converting voices into characters and optimally dispatching service personnel. The professional terminal is used for work order receiving, state updating and information uploading. All the components are connected through a communication module. According to the system, the help seeking reliability is improved through a large-area triggering and mistaken touch prevention mechanism, communication stability and position accuracy are ensured by means of independent communication and fusion positioning, resource scheduling is optimized through intelligent assistance and intelligent order dispatching, and service traceability and quality controllability are achieved through full-process digital closed-loop management.

The utility model discloses a kind of intercom systems of voice receiving function, intercom system includes server and user end, server is connected with user end communication;The user end includes: voice receiving module, for receiving voice signal from server;Key module, key module is used to send call signal to server;MCU control module is connected voice receiving module and key module respectively;MCU control module controls key module to send call signal.The beneficial effects of the utility model are: after user presses key module, MCU control module controls key module to send call signal to server, server service personnel receives call signal to user in real time and sends voice signal, to inform user relevant information in time, without waiting for service personnel to arrive to be able to explain own demand, to save the communication time of user, improve communication efficiency.

The utility model provides a bridge-crossing rice noodle meal box, relates to meal box technical field, including bearing plate and protection frame, bearing plate upper surface is provided with spacing hole, protection frame both sides both are fixedly equipped with mounting groove, both are equipped with the guide rail inside, both are equipped with the movable plate at the movable end of guide rail both. A worker buckles the protection frame on the bearing plate and then places side dishes into the storage boxes, so that the side dishes and rice noodles in a soup bowl are conveniently conveyed together, and the worker pushes the two storage boxes during conveying, so that the bearing plate and the storage boxes respectively shield two openings of the protection frame; the soup bowl is prevented from being exposed to the outside, the situation that the soup bowl makes contact with a customer or other waiters, rice noodles in the soup bowl are splashed out, and service staff and the customer are scalded is avoided, the service staff do not need to convey the rice noodles repeatedly, and the labor amount of the service staff is reduced.

The Package Beacon device streamlines package identification for delivery drivers and parcel service personnel. When attached to a package, the Beacon can emit a flashing or solid light, a buzzing / beeping sound, and or a vibration alarm to notify personnel of its physical location. Each beacon is equipped with a unique code, such as a barcode, QR code, and or passive / active RFID, which ensures individual identification. Once attached, the beacon and package are digitally paired using a scanner or RFID reader, and this pairing is uploaded into the parcel system before the package and its beacon are physically loaded onto the delivery vehicle. Upon arrival at the delivery destination, the beacon activates its notification process to alert the employee of its exact location on the vehicle. This process can be initiated by the onboard GPS system or manually / remotely by the delivery employee.

The present application provides a personnel assignment method and system for minimizing restaurant service response time, and relates to the technical field of task scheduling.The present application obtains a restaurant plan and restaurant service parameters; constructs a restaurant environment grid map based on the restaurant plan, and obtains a set of optional grid points for a station based on the restaurant environment grid map; constructs a restaurant service model based on the restaurant service parameters and the set of optional grid points for the station, with the goal of minimizing the total restaurant service response time; and solves the restaurant service model to obtain a restaurant service personnel assignment scheme.The present application solves the technical problem of unstable decision-making effect of existing restaurant service personnel assignment methods, and provides a systematic and theoretically supported optimization method for restaurant service personnel assignment from the perspective of mathematical modeling and intelligent optimization algorithm, so that the decision-making effect is stable, the service response time is reduced, and the customer's consumption experience is improved.

The network sharing service method comprises the following steps: providing online convenience service software held by a user; the display screen is installed in a public place and is provided with playing software for playing pictures and characters of various convenient service items and two-dimensional codes of the corresponding service items; the management end is operated and controlled by a manager; a service staff holds a software server which is embedded on the online convenience service software or is independently arranged; the online convenience service software, the management end, the display screen and the server end can communicate with one another; and the user scans the two-dimensional code corresponding to the service item on the display screen by using a mobile phone to place an order according to the details of the service item, and the service end receives the order to obtain earnings. The protection range of the invention comprises but is not limited to the above implementation mode, the protection range of the invention is based on the claims, and any replacement, deformation and improvement which are easy to think by technicians in the field made for the technology fall into the protection range of the invention.

The utility model discloses cabinet intelligent terminal equipment, which comprises an equipment main body, a file table and a scanning assembly, and is characterized in that the equipment main body comprises a shell and two display screens; the file table is arranged in the open groove in a sliding mode and is provided with a first position where the file table completely slides out of the open groove and a second position where the file table is completely arranged in the open groove. The scanning assembly comprises a fixed arm, a rotating arm and a scanner. The cabinet intelligent terminal equipment provided by the utility model has the beneficial effects that through the design of the two display screens, seamless communication between a worker and a served person is realized, and the service efficiency and the satisfaction degree of the served person are greatly improved; the sliding design of the file table and the rotating mechanism of the scanning assembly jointly optimize the spatial layout of the device, so that the whole device has good portability and space utilization rate, and the device integrates the functions of a scanner and a display, has good integrity, occupies a small volume, and is convenient to store and carry.

Embodiments of the present disclosure relate to a question and answer method, an electronic device and a computer program product. The method comprises: determining an answer base associated with a question; determining a restricted Boltzmann machine associated with the answer base, the restricted Boltzmann machine being used to determine a question set that the answer base can answer and a relationship between a question in the question set and the answer base; and determining, using the restricted Boltzmann machine, description information associated with the question for the answer base. Using the technical solution of the present disclosure, the description information for the answer base can be determined at the same time as the answer base associated with the question is determined, and the customer service personnel can be made to have a more thorough understanding of the determined answer base and obtain targeted recommendation information by providing the determined description information to the customer service personnel, thereby improving the user experience of the customer service personnel using the question and answer system.

The invention discloses an intelligent old-age care management system, and relates to the technical field of old-age care management, and the system comprises the steps: collecting health information of an old-age care user through a sensing module, outputting call information, and outputting a volunteer service request; the service center subsystem generates a service work order according to the health information or call information of the pension user; the service provider subsystem is used for receiving the service work order generated by the service center subsystem and distributing service personnel according to the type of the service work order; and the volunteer subsystem is used for generating a volunteer work order according to the received volunteer service request, issuing the volunteer work order and outputting the demands of the pension users in time, the pension demands can be processed through the service center subsystem and the volunteer subsystem, the flexibility of service demand response is provided, and the pension service quality is improved.

The invention relates to the technical field of community personnel management, and particularly discloses an intelligent community service management method and system, and the method comprises the steps: querying road information in a community and an installed public camera, and determining a community passing network containing a station according to the road information and the installed public camera; receiving a monitoring video acquired by a public camera in real time, identifying the monitoring video, and determining traffic data of each station; and determining the personnel state of each area according to the passing data, constructing a personnel distribution map, and sending the personnel distribution map to the user side. The stations connected with all the areas are determined according to the road information of the community and the monitoring areas of the public cameras, the personnel states of all the areas are obtained in real time based on the stations and sent to the user side, so that the user can inquire which area the service personnel are located in, at the moment, the service personnel can directly go to the corresponding area to seek for the service, and the user experience is improved. And the dynamic community service is realized through the intelligent equipment.

Method for computer-based mediation of mobile services, wherein the mobile services are provided in a service vehicle (10), and wherein an administration server (20) of a service booking portal - receives a request for the provision of a mobile service from a customer (320), - submits a corresponding search query to a service vehicle database (40) in which available service vehicles (10) are listed, - makes adjustments to service vehicle parameters based on additional customer information recorded in a customer master database (30), - provides the customer with a selection of potentially suitable service vehicles (10) according to the adapted service vehicle parameters, - receives a customer's selection of service vehicles (320), and - the selected service vehicle (10) is reserved, whereby a function for calculating an optimal parameter combination for the service vehicle (10) to provide the selected service is used and adjusted for the adjustment of the service vehicle parameters by - the space in the service vehicle is monitored by a camera in order to capture the customer's emotional state by evaluating the camera data, by analyzing the camera data in relation to the customer's facial expressions and / or gestures (320), - the customer's emotional state is recorded during service provision, - checks whether the service employee or the customer makes any manual adjustments to the service vehicle parameters during the service provision; - in the case of a manual adjustment of the service vehicle parameters, the customer's emotional state is recorded after the service vehicle parameter change, - the function for calculating the optimal parameter combination is adjusted if the manual adjustment of the service vehicle parameters has led to positive emotions in the customer.

This invention discloses a smart elderly care service management system and method with anomaly alert function, relating to the field of elderly care service technology. It includes: a data acquisition module for collecting data; a data preprocessing module for preprocessing the collected data and constructing a database specifically for the elderly; a model building and optimization module for building, training, and optimizing anomaly prediction models; an anomaly identification and early warning module for predicting and comparing real-time collected data, determining the degree of data deviation, and triggering early warnings; a smart service interaction module for pushing early warning information to service personnel, the elderly, and their families; a mindset management module for monitoring the well-being of the elderly; and a resident mutual assistance module for providing mutual assistance reminders. This invention can predict health data for future moments, classifying anomalies based on relative deviation, solving the problem of timely detection of sudden health risks in traditional elderly care, and improving the timeliness of elderly care services.

The invention relates to the technical field of agricultural machinery management, in particular to an agricultural machinery one-key repair system which comprises a vehicle-mounted hardware layer, a data transmission layer and a cloud service layer. The vehicle-mounted hardware layer comprises a one-key repair triggering module, an instrument module, a Beidou vehicle-mounted terminal TBOX and a CAN bus, a high level signal is output after a self-reset repair button is pressed down, the instrument module triggers a repair process after detecting continuous high level for 3 seconds, and a repair triggering message is sent to the Beidou vehicle-mounted terminal TBOX through the CAN bus; and the TBOX analyzes the message, collects Beidou positioning data, generates a data packet containing fault data, and uploads the data packet to a cloud service platform through a 4G / 5G network. And after receiving the data, the cloud platform automatically pushes a repair prompt to a service personnel nail-driving client, and dials the phone number of the owner to carry out voice notification, thereby realizing instant transmission of repair information and task distribution. Therefore, rapid reporting, positioning and processing of agricultural machinery faults are realized, and the maintenance response efficiency and the information transmission reliability are improved.

The utility model belongs to the technical field of dining equipment, and particularly relates to an intelligent self-service dining system which comprises a dining table, dining chairs, a disinfection cabinet and a lifting device. At least one dining chair is arranged beside the dining table, a lifting device is arranged above the dining table, the disinfection cabinet is arranged on the lifting device and located above the dining table, and the lifting device is used for driving the disinfection cabinet to ascend and be hung in the air or driving the disinfection cabinet to descend to be close to the tabletop of the dining table. When a guest has dinner, the lifting device drives the disinfection cabinet to descend to be close to the table top of the dining table, the guest can take out needed tableware from the disinfection cabinet at the moment, service staff do not need to take the tableware, and manpower is saved. After a guest takes tableware, the lifting device drives the disinfection cabinet to rise and hang in the air, the disinfection cabinet is folded in the air, the dining table space and the ground space are not occupied, the space utilization rate is greatly increased, the space is saved, and extremely high practicability (reasonable layout and attractive appearance) is achieved. The lamplight of the atmosphere lamps irradiates the dining table, so that the atmosphere feeling during dining is greatly improved.

The invention relates to the technical field of voice signal processing, and discloses a cloud voice assistant system based on microphone array directional pickup noise reduction, which comprises a reference feature extraction module used for extracting reference voice features of service personnel; the direction judgment module is used for determining candidate main directions, direction scores and direction attributes; the tentative evaluation module is used for determining the compatibility and the session state; the directional noise reduction module is used for generating a main beam output signal and performing directional noise reduction; the de-reverberation enhancement module is used for obtaining a main session enhanced voice signal; the fragment packaging module is used for generating a packaged effective voice data packet; and the cloud processing module is used for analyzing the data packet and obtaining a structured return result. According to the invention, directional enhanced extraction of the main session voice and accurate processing of the cloud voice assistant in a complex service scene are realized.