21 results about "Service worker" patented technology

The utility model discloses a movable partition wall of adjustable distance, including slide rail, partition wall, the partition wall top is provided with mobile subassembly, the partition wall one side is provided with the delivery port, is fixedly connected with the partition piece on the delivery port, partition piece both sides all are provided with the baffle, is located partition piece both sides and is provided with the connecting assembly on the delivery port, partition piece top both sides all are provided with first sliding slot, baffle one side both ends all are provided with second sliding slot, the second sliding slot is slidably connected with the sliding block, sliding block one side is fixedly connected with the delivery board. In the utility model, through the design of delivery port, baffle and delivery board, service personnel can send dishes and wine to the other side of the partition wall without frequently going in and out, thereby avoiding the interference caused to the guests in the partition room due to the frequent going in and out of the service personnel.

Method for computer-based mediation of mobile services, wherein the mobile services are provided in a service vehicle (10), and wherein an administration server (20) of a service booking portal - receives a request for the provision of a mobile service from a customer (320), - submits a corresponding search query to a service vehicle database (40) in which available service vehicles (10) are listed, - makes adjustments to service vehicle parameters based on additional customer information recorded in a customer master database (30), - provides the customer with a selection of potentially suitable service vehicles (10) according to the adapted service vehicle parameters, - receives a customer's selection of service vehicles (320), and - the selected service vehicle (10) is reserved, whereby a function for calculating an optimal parameter combination for the service vehicle (10) to provide the selected service is used and adjusted for the adjustment of the service vehicle parameters by - the space in the service vehicle is monitored by a camera in order to capture the customer's emotional state by evaluating the camera data, by analyzing the camera data in relation to the customer's facial expressions and / or gestures (320), - the customer's emotional state is recorded during service provision, - checks whether the service employee or the customer makes any manual adjustments to the service vehicle parameters during the service provision; - in the case of a manual adjustment of the service vehicle parameters, the customer's emotional state is recorded after the service vehicle parameter change, - the function for calculating the optimal parameter combination is adjusted if the manual adjustment of the service vehicle parameters has led to positive emotions in the customer.

This invention discloses a smart elderly care service management system and method with anomaly alert function, relating to the field of elderly care service technology. It includes: a data acquisition module for collecting data; a data preprocessing module for preprocessing the collected data and constructing a database specifically for the elderly; a model building and optimization module for building, training, and optimizing anomaly prediction models; an anomaly identification and early warning module for predicting and comparing real-time collected data, determining the degree of data deviation, and triggering early warnings; a smart service interaction module for pushing early warning information to service personnel, the elderly, and their families; a mindset management module for monitoring the well-being of the elderly; and a resident mutual assistance module for providing mutual assistance reminders. This invention can predict health data for future moments, classifying anomalies based on relative deviation, solving the problem of timely detection of sudden health risks in traditional elderly care, and improving the timeliness of elderly care services.

The application discloses a kind of multi-channel data fusion method and system of power grid cloud telephone platform, it is related to power supply service scheduling and communication data processing technical field.The method includes: collecting multiple channel data such as call detail record, call recording, SMS content, service score, location information and work order state;Based on calling number, called number, call start timestamp and service personnel number, generate fusion identification ID, aggregate heterogeneous data;Standardized processing is carried out to the data after aggregation;Build the call behavior graph with user, service event, grid member and geographic area as node;Extract fusion index such as call responsiveness, service satisfaction, work order completion rate and callback priority index;According to the index result, the call that is not connected is sorted, and high priority callback task is generated.The application realizes the structured expression and closed-loop scheduling of power supply service behavior, improves service response efficiency and intelligent level.

The application discloses a multifunctional self-service sports and equipment service cabinet and a control method and system thereof, relates to the technical field of sports equipment self-service and intelligent control, and has independent management cabins, exclusive function cabins and multifunctional service cabins. The method comprises the following steps: receiving a user terminal code scanning request, identifying a service type; according to the service type, allocating a corresponding function cabin and opening the cabin door; for the service type that needs to be stored, automatically triggering a camera module to take a photo and store it when the cabin door is closed; publishing the service demand to a service personnel terminal; receiving a service completion signal and triggering the camera module to take a photo again; and notifying the user to take the article. Through the partition control, differentiated photo storage, intelligent lighting and personnel scheduling, the application realizes the intelligent management of the whole process of the sports equipment self-service, has the characteristics of a standard service process, a complete evidence chain and good user experience.

The present application proposes a housekeeping service supply and demand intelligent docking management method and system based on big data analysis, which comprises the following steps: collecting original data; splicing the comprehensive feature vector after processing the family structure information and historical order information, inputting the comprehensive feature vector into the multilayer perception machine to obtain the life cycle stage vector; projecting the life cycle stage vector to the space consistent with the preference vector to obtain the stage service mask; performing dimension-by-dimension multiplication operation on the stage service mask, the preference vector and the attention weight to obtain the preference fusion vector; constructing the first service ability vector for each service personnel, and reconstructing the second service ability vector through the preference fusion vector and the service ability vector; calculating the average value to obtain the comprehensive score, and sorting the comprehensive scores of all candidate service personnel in descending order according to the score, and finally selecting the one with the highest comprehensive score and meeting the threshold condition as the dispatching object.

The application relates to a customer service conversation data processing method and device and electronic equipment. The method comprises the following steps: extracting four elements of each round of conversation in a conversation text set to obtain a structured element set; constructing a conversation intention graph according to the element set; performing semantic vectorization on the four elements to generate a clustering vector; the attributes of the clustering vector comprise a first clustering vector corresponding to a customer service conversation, a second clustering vector corresponding to a customer conversation, and a third clustering vector corresponding to the four elements of a round of conversation; when a new clustering vector is generated, incremental density clustering is performed according to the attributes of the new clustering vector; a three-layer knowledge base is established according to the clustering result; and the three-layer knowledge base and the conversation intention graph are used as simulation sparring materials for customer service training. Through the above method, the customer service conversation data extraction accuracy can be significantly improved, the timeliness of the knowledge base can be improved, and more real, richer and more interpretable exercise materials can be provided for marketing service personnel, thereby achieving significant commercial value and technical innovation.

This invention discloses a user allocation method, apparatus, device, and storage medium, relating to the field of computer technology. The method includes: acquiring basic user data and online behavior data of each user in a business scenario according to data acquisition rules corresponding to the business scenario; identifying high-potential users from among the users based on user filtering rules corresponding to the business scenario and the basic user data and online behavior data of each user; and allocating the high-potential users to corresponding offline service terminals based on the user allocation rules corresponding to the business scenario and the service attributes of offline service resources, so that service personnel at the offline service terminals can provide personalized services to the high-potential users. This technical solution achieves service allocation for high-potential users, enabling service personnel at offline service terminals to provide personalized services to high-potential users and improving their service experience.

The application relates to the technical field of fuel cells, in particular to a fuel cell cooling liquid identification method, system, vehicle, computer and storage medium, the method comprises the following steps: when a fuel cell starting instruction is received, firstly, recording the cooling liquid temperature t1 of the electric pile outlet, and then executing a starting process; after the fuel cell enters a running state, according to the temperature rise of the cooling liquid, the theoretical heat generation of the electric pile Q0 is calculated in real time according to the hot melting C1 of the antifreeze, Q0 = C1 x m1 x Delta t; the actual heat generation Q1 of the electric pile is calculated, Q1 = integral ((E0-V) x I x dt); if Q0-Q1>Delta Q, it is determined that the cooling liquid used by the current electric pile is pure water, otherwise it is antifreeze; the application compares the theoretical heat with the actual heat, identifies the type of the cooling liquid, and can facilitate users or service personnel to make further selection according to the needs.

A store management method, device, medium, and product relate to the field of data processing. In this method, upon receiving a service request from an interactive terminal in a target private room, a service scheduling session is initiated. Within the service scheduling session, the current playlist of the target private room is acquired and parsed, and the timeline sequence of songs to be played within a preset time period is identified. Based on the preset song attributes of each song to be played, multiple service windows are marked on the timeline sequence, and the service complexity and service divisibility corresponding to the service item identifier in the service request are queried. Based on the service complexity, service divisibility, and the duration of the multiple service windows, a delivery node is determined, and service personnel are guided to complete the delivery of the service request based on the delivery node. Implementing the technical solution provided in this application improves the user experience.

The application discloses a kind of based on category skill dimension test question generation method, comprising: the subjective weight and objective weight of multiple skill dimensions are calculated;According to subjective weight and objective weight, the comprehensive weight of multiple skill dimensions is determined;The matching priority of scene template test question is calculated;Filtering the initial test question of pre-set quantity, obtain the initial test question set of multiple skill dimensions;Coverage verification step;According to test question coverage and matching priority, initial test question set is supplemented;According to the test question similarity in initial test question set after supplement, test question is deduplicated, and target test question set is obtained.The application is matched with the test question of the examination of the staff in the multiple dimensions skill comprehensive static dimension and dynamic dimension, so as to improve the comprehensiveness and scientificity of evaluation result, so that skill evaluation is more stereoscopic, objective, and can more truly reflect the actual work efficiency of service personnel.The application also discloses a system, electronic equipment and storage medium for realizing the above method.

The utility model relates to a kind of housekeeping service goods box, including box, the bottom of box is equipped with universal wheel, the top of box is equipped with U-shaped handle, the back of box is equipped with two shoulder straps;N containing grooves arranged sequentially from bottom to top are provided in box, the opening of containing groove is towards the front of box, a basket type goods box for placing housekeeping service goods is placed in each containing groove, and the two ends of basket type goods box are locked with the two sides of box by manual lock pin respectively.Automatic locking is achieved by using manual lock pin, and the basket type goods box cannot be taken out without unlocking, so that the housekeeping service goods in the basket type goods box is prevented from being stolen or lost.

The invention relates to a method and a system for the secure retrieval of machine diagnostic data for an agricultural machine (1). The method comprises the following: receiving a service request from a machine operator of an agricultural machine (1) in a first computer unit (2) assigned to a service center; providing a request code associated with the service request in the first computer unit (2); transmitting the request code via a first data connection (10) from the first computer unit (2) to an output unit; outputting the request code to the machine operator by means of the output unit; transmitting the request code via a second data connection (12) and receiving the request code in a third computer unit (15) assigned to a service person;Transmitting the request code from the third computer device (15) to the first computer device (2) and providing a diagnostic access request to the first computer device (2); transmitting, receiving, and outputting the diagnostic access request to the machine user via the output device; receiving a response input from the machine user at the output device and providing a response message in response to receiving the response input; receiving the response message at the first computer device (2) and retrieving machine diagnostic data for the agricultural machine (1) via a data interface of the agricultural machine (1) when the response message indicates an acknowledgment by the machine user of the diagnostic access request.

This invention relates to the fields of computer simulation and smart elderly care technology, and discloses a method, terminal, and storage medium for simulating the collaborative behavior of intelligent agents in elderly care institutions. The method generates intelligent agents in a three-dimensional virtual simulation environment and assigns a multi-level identity tag system to each agent; it identifies elderly intelligent agents in a state of inability to move independently and sets them as anchor points for nursing task interactions; intelligent agents with mobility generate dynamic perception domains centered on themselves in real time and perform multi-dimensional state perception based on spatial proximity; when a target intelligent agent is detected within the perception domain of a service personnel intelligent agent and preset matching conditions are met, the corresponding collaborative mode is activated; the method calculates the joint path of the collaborative group or the individual service station, drives the intelligent agents to execute corresponding interactive animations, and, during path movement, executes dynamic avoidance logic under group conflict based on preset social behavior rule priorities. This invention realizes the simulation of the entire process from bedridden to out-of-bed transfer.

The application provides a data processing method, device and equipment and a storage medium. The application relates to the technical field of a recommendation system, and the method comprises the following steps: acquiring portrait information of a plurality of customers and portrait information of a plurality of customer service personnel; the portrait information of each customer comprises customer information and demand indication information, and the demand indication information is used for representing the business demand degree of the customer; the portrait information of each customer service personnel comprises customer service personnel information and capability indication information, and the capability indication information is used for representing the business capability of the customer service personnel; according to the matching degree between the information of each customer and the information of each customer service personnel and the matching degree between the demand indication information of each customer and the capability indication information of each customer service personnel, the customer information of each customer is output to a terminal device of a target customer service personnel matched with the customer. The method provided by the application improves the matching degree between the customer information and the customer service personnel information.

This invention relates to a method and equipment for evaluating the quality and efficiency of two-way interactive power connection services, belonging to the field of power supply service quality management technology. The method includes the following steps: acquiring text data from customers and service personnel, and performing word segmentation to obtain a word sequence. Based on the word sequence, a semantic vector is generated, and semantic similarity is calculated; simultaneously, the fused sentiment intensity is derived from the semantic vector, and a sentiment polarity consistency score is calculated; and an intent probability distribution vector is generated from the fused sentiment intensity, and an intent consistency score is calculated. The interaction quality score is obtained by fusing the semantic similarity, sentiment polarity consistency score, and intent consistency score. The response timeliness score and problem-solving score are obtained, and combined with the interaction quality score to calculate a comprehensive quality and efficiency score, thereby determining the evaluation level of the two-way interactive power connection services. This invention's multi-dimensional evaluation method helps power supply companies accurately identify service shortcomings and adjust service strategies in a timely manner, thereby improving overall service quality.

The application discloses a hospital logistics informatization management method and device, equipment and a storage medium, and belongs to the technical field of information management. The application receives trigger information of a logistics task, wherein the trigger information is information related to the logistics task customized by a management personnel after scanning a traceable identification code deployed in a physical environment through a terminal, and the traceable identification code has a mapping relationship with a corresponding responsibility area / equipment and current responsibility personnel information; the trigger information is analyzed, and an electronic work order containing a unique trace code is generated according to the content obtained by the analysis, wherein the unique trace code is associated with all operation records in the whole cycle of the logistics task; the electronic work order is assigned to corresponding service personnel according to the task attribute of the logistics task, and at least one process evidence information is collected in the execution process of the logistics task, the process evidence information is stored in a bound state with the trace code, and an unalterable work trace archive is obtained, thereby realizing the efficient management effect of the hospital logistics task.

The utility model relates to the field of sliding cover service car discloses a liftable sliding cover service car, including base and stand, base four corners all have the stand welding, the stand outside sleeve joint has the cylinder, the welding of cylinder between has the car body, the fixed connection of cylinder outer wall has the box body, the inside of stand is provided with multiple fixed holes. This liftable sliding cover service car is through being provided with the cylinder, and the height is adjusted through the fixed connection of cylinder and stand four corners of car body, needs to lift the car body height and adjusts, unscrews the height -adjusting bolt in the box body, holds the handle and lifts the car body whole to the position that needs to go up, and then locks the height -adjusting bolt again, along with the rise of car body, its bottom telescopic sleeve rod draws apart and cooperates the sliding of slider and limits the car body and avoids the car body to get out, and the service car can adjust the height according to the need to be applicable to different use scene, for the service personnel of different height, can reduce the operation tired feeling, solved the problem that the service car cannot lift.

This invention relates to the field of computer technology, providing a service capacity scheduling method, apparatus, device, storage medium, and program product. The method includes: acquiring user service request information; matching the service request information with service resource information to determine target service personnel; the service resource information includes one or more of service technical capabilities, service areas, and service brand categories; determining the target service personnel's travel planning information based on the target service personnel's work schedule and the user's location information; and determining the target service personnel's arrival time based on the travel planning information. This invention, based on service resource information such as the service personnel's technical capabilities, service areas, and service brand categories, determines the service personnel's work schedule and plans their travel, providing users with accurate arrival times, achieving intelligent service capacity scheduling, ensuring reasonable travel arrangements for service personnel, and effectively improving service experience and efficiency.