Virtual intermediate number privacy protection system

A privacy protection system and virtual number technology, applied in the field of virtual intermediate number privacy protection system, can solve problems such as customer information security, achieve the effect of improving service level, wide application fields, and preventing information from being captured

Active Publication Date: 2021-02-09
科大国创云网科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0011] The technical problem to be solved by the present invention is: how to solve the problems of customer information security in the prior art, and provide a virtual intermediate number privacy protection system

Method used

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  • Virtual intermediate number privacy protection system
  • Virtual intermediate number privacy protection system

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Embodiment 1

[0034] The present embodiment provides a technical solution: a virtual intermediate number privacy protection system, comprising:

[0035] The mapping module is used to establish business personnel information management, virtual number pool, virtual number status, virtual number matching rule management, virtual number and real number mapping capabilities;

[0036] The virtual number management platform includes an outgoing call information acquisition module, an incoming call information acquisition module, a business personnel assignment module, and an automatic voice prompt module; the outgoing call information acquisition module is used to call an interface to obtain the user's actual number according to the work order number, and call User; the incoming call information acquisition module is used to call the interface to judge whether the nature of the incoming call belongs to group trouble, in-transit work order, or arrears according to the calling number and called virt...

Embodiment 2

[0053] The purpose of the present invention is to drive the bottom layer to provide specific voice services, and to provide detailed call records, reports, etc. , providing support for business services such as two-way protection of numbers, application of intermediate numbers for orders, and application of unified numbers.

[0054] Implementation method and main process steps of the present invention are as follows:

[0055] Virtual intermediate number management: Realize maintenance work such as modifying the corresponding relationship between virtual numbers and business personnel's actual mobile phone numbers; manage the mapping relationship between virtual numbers and business personnel groups; provide decentralized and hierarchical management of configuration information;

[0056] During the use of the virtual intermediate number privacy protection system:

[0057] After receiving the user's call, it has the functions of intelligent screening and intelligent guidance. ...

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Abstract

The invention discloses a virtual intermediate number privacy protection system, which belongs to the technical field of number protection and comprises a mapping module, a virtual number management platform and a recording module. The method is wide in application field, is suitable for taxi taking travel, express logistics, installation and maintenance services, intermediary services, consultation industries, classification information platforms and the like, can protect the privacy of users of two parties, and can prevent the information from being captured. The whole conversation process is recorded and retained, the intelligent quality inspection technology is combined, the whole-process supervision of the service industry quality can be realized, the complaint problem can be traced back, improvement guidance can be carried out for the problem in the service process, and the service level of service personnel can be improved; an intelligent distribution strategy of incoming call service and incoming calls of different scenes are supported, and an incoming call scheduling distribution strategy is customized according to a service scene; more complex service scenes such as self-service voice notification, incoming call notification reminding, identity authentication and the like can be realized in combination with an intelligent voice technology.

Description

technical field [0001] The invention relates to the technical field of number protection, in particular to a virtual intermediate number privacy protection system. Background technique [0002] As online shopping, express delivery, education, and Internet services enter thousands of households, the risk of phone number privacy leakage is becoming more and more serious. In order to improve the service and praise rate of enterprises and platforms, and protect customer number privacy, it is urgent. [0003] Most of the applications and services on the Internet platform require users to register with their mobile phones and real names, such as takeaways and taxis. Every transaction communication is made directly by phone, but the number and name are directly announced to the public. The platform does not provide any privacy protection for both parties. Customers feel a lot of worries during the transaction process, and disputes caused by leakage of user privacy abound. With the...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M1/7243H04M1/72433H04M1/72484H04M3/493
CPCH04M3/493
Inventor 时代红王江淮刘小双夏兵丁常坤
Owner 科大国创云网科技有限公司
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