Method, system and equipment for realizing after-sales service of smart television based on Internet

A smart TV and Internet technology, applied in electrical components, image communication, selective content distribution, etc., can solve the problems of after-sales human resources consumption, low satisfaction, time-consuming and laborious, etc., achieve efficient and timely after-sales service, and improve user satisfaction degree, the effect of reducing workload

Inactive Publication Date: 2016-02-10
SICHUAN CHANGHONG ELECTRIC CO LTD
View PDF4 Cites 20 Cited by
  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Among them, the telephone response is real-time, but it is difficult for customer service personnel to provide accurate and effective troubleshooting methods for users based on the user's non-professional description of TV fault symptoms, so as to achieve rapid troubleshooting
After-sales service personnel visit the door to accurately judge the fault, but a large number of after-sales human resources will be consumed on the way between the company and the user, which is time-consuming and laborious
Therefore, the traditional after-sales service method, on the one hand, will cause a large workload for after-sales service personnel, and on the other hand, users are not satisfied because they do not receive timely and efficient services.

Method used

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Image

Smart Image Click on the blue labels to locate them in the text.
Viewing Examples
Smart Image
  • Method, system and equipment for realizing after-sales service of smart television based on Internet
  • Method, system and equipment for realizing after-sales service of smart television based on Internet
  • Method, system and equipment for realizing after-sales service of smart television based on Internet

Examples

Experimental program
Comparison scheme
Effect test

Embodiment Construction

[0033] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings of the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0034] like figure 1 An Internet-based method for implementing smart TV after-sales service provided by the illustrated embodiment includes the following steps:

[0035] a. Smart TV conducts self-inspection and detects fault information;

[0036] b. The smart TV reports the fault information and basic information to the cloud server;

[0037] c. The cloud server obtains the user information of the smart TV through the user system according to the basic informatio...

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to view more

PUM

No PUM Login to view more

Abstract

The invention discloses a method, a system and equipment for realizing an after-sales service of a smart television based on Internet. The method comprises the following steps that: a, the smart television performs self-checking in order to detect failure information; b, the smart television reports the failure information and basic information to a cloud server; c, the cloud server acquires user information of the smart television through a user system according to the basic information; d, the cloud server acquires material information of the smart television through a material system according to the basic information; and e, the cloud server outputs an after-sales service scheme according to the failure information, the user information and the material information. Through adoption of the method, the system and the equipment, the after-sales service of the smart television can be realized efficiently and immediately; the workload of after-sales service personnel can be lowered; and the user satisfaction can be improved.

Description

technical field [0001] The invention relates to the technical field of smart TVs, in particular to a technology for realizing after-sales service of smart TVs based on the Internet. Background technique [0002] With the popularity of the Internet, the smart TV industry has begun to grow and develop. How to adapt the after-sales service of smart TVs to the development of the situation is an urgent problem to be solved. [0003] At present, smart TV after-sales services are generally divided into two categories: telephone answering service and door-to-door service. Among them, the telephone response is real-time, but it is difficult for customer service personnel to provide accurate and effective troubleshooting methods for users based on the user's non-professional description of TV fault symptoms, so as to achieve rapid troubleshooting. The door-to-door visits of after-sales service personnel can realize accurate judgment of faults, but a large number of after-sales human ...

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to view more

Application Information

Patent Timeline
no application Login to view more
Patent Type & Authority Applications(China)
IPC IPC(8): H04N21/4425H04N21/258H04N21/254H04N21/65
Inventor 任涛邓文科孙鹏飞李伟
Owner SICHUAN CHANGHONG ELECTRIC CO LTD
Who we serve
  • R&D Engineer
  • R&D Manager
  • IP Professional
Why Eureka
  • Industry Leading Data Capabilities
  • Powerful AI technology
  • Patent DNA Extraction
Social media
Try Eureka
PatSnap group products

Browse by: Latest US Patents, China's latest patents, Technical Efficacy Thesaurus, Application Domain, Technology Topic.

© 2024 PatSnap. All rights reserved.Legal|Privacy policy|Modern Slavery Act Transparency Statement|Sitemap