Household service process monitoring method based on mobile internet and household service process monitoring system based on mobile internet

Abstract

The present invention relates to a household service process monitoring method based on a mobile internet and a household service process monitoring system based on the mobile internet. The system comprises a household service cloud calculating center and a mobile phone which is communicated with the household service cloud calculating center and in which a service APP and a monitoring APP are downloaded. The information needing the household service is registered in the household service cloud calculating center, and the historical household service information of the service personnel are stored in the household service cloud calculating center. The service APP is used to receive the information needing the household service and pushed by the household service cloud calculating center and confirm the node information of the stages of a household service process, and the monitoring APP is used to receive the node information of the stages of the household service process which is fed back by the service APP to the household service cloud calculating center, and possesses a function of evaluating the household service. According to the present invention, the service time-point information of the service personnel is called and displayed by a mobile APP, so that the service processes are visual without utilizing a video technology, and accordingly, a service supervision purpose is achieved.

Description

Technical field [0001] The invention involves a home service process monitoring method and system based on the mobile Internet. Background technique [0002] The traditional one -to -many service monitoring, such as the service monitoring of banks, restaurants, shops, etc., usually installs cameras in fixed positions; one -on -one service monitoring basically takes post -time records or return visits. Real -time monitoring is a blank. [0003] The current housekeeping personnel lack real -time monitoring of third -party during their service; monitoring is usually done by the service party, and the management and evaluation of the service are usually issued by managers to the service objectsTo be done. [0004] At present, the family service uses the phone or family service faction app to achieve the task distribution. The subsequent service process, how to reach the scene, when to start the service, end the service time, the problem and quality records, service evaluation, etc., ...

AI Technical Summary

Problems solved by technology

[0006] The existing service quality evaluation methods based on post-event telephone inquiries or questionnaires are far from meeting the needs of the rapid development of family services driven by mobile Internet technology, especially when the service objects are the elderly, children and other groups that lack service management capabilities Or the service occurs during unattended hours, and a third party is required to implement management in a different place at this time; its main defects are manifested in the following aspects:

[0007] 1) There is no data record in the detailed supervision of the service process, and the service evaluation cannot be quantified and refined, making the service process invisible, which in turn makes the service quality, service process, and security untrustworthy and uncontrollable;

[0008] 2) There is no long-term detailed service history record, which makes it impossible to conduct detailed data analysis on the service level, response time, service attitude, etc. of service personnel, making the skill evaluation, optimization, and employment matching of service personnel blurred and random. sex;

[0009] 3) Lack of timely monitoring of services;

[0010] 4) Inability to conveniently report service progress to third parties (this is especially important for service objects such as the elderly and children)

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