Multimodal session support on distinct multichannel protocols

A technology of session switching and context, which is applied in the field of communication systems, can solve time-consuming problems and achieve the effect of simple use and increased activity efficiency

Inactive Publication Date: 2004-11-10
ORACLE INT CORP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0012] Re-entering information is a time-consuming and repetitive activity, and it is desirable not to have to re-enter information when switching from one type of session to another, however, currently, there is no effective mechanism for this

Method used

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  • Multimodal session support on distinct multichannel protocols
  • Multimodal session support on distinct multichannel protocols
  • Multimodal session support on distinct multichannel protocols

Examples

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Embodiment Construction

[0018] The present invention provides techniques for sharing information between non-voice conversations and voice conversations. For purposes of explanation, numerous specific details are set forth in order to provide a thorough understanding of the invention. It will be apparent, however, to one skilled in the art that the present invention may be practiced without these specific details. In other instances, prior art structures and devices are shown in block diagrams in order to avoid unnecessarily obscuring the present invention.

[0019] System Overview

[0020] refer to figure 1 , shows a functional block diagram of a system 100 implementing an embodiment of the present invention in the figure. System 100 includes WAP gateway 120 , voice node server 130 , and web server 150 . The system 100 is connected to a communication device 110 . For simplicity, only one communication device 110 is shown; however, it should be noted that there may be multiple communication devi...

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Abstract

An improved mechanism for sharing information between a non-voice session and a voice session is described. Clients use communication devices to exchange voice information over voice sessions to voice node servers and exchange non-voice information over non-voice sessions to WAP gateways. Information about the activity in a session is stored as context data. When a client switches from communication over one type of session to another, context data for that client is located and retrieved. The retrieved context data is used to recreate the state of the prior session, thus eliminating the need to reenter information that was previously available.

Description

[0001] priority statement [0002] This patent application claims priority to U.S. Provisional Patent Application No. 60 / 306,704, filed July 20, 2001, entitled: "MULTIMODAL SESSION SUPPORT ON DISTINCTMULTI CHANNEL PROTOCOL ”, the entire contents of which are hereby incorporated by reference. technical field [0003] The present invention relates generally to communication systems, and more particularly to a mechanism for sharing sessions between different interaction channels. Background technique [0004] Wireless technology applications have become a well-accepted and popular method of communication. Many people prefer mobile devices for the convenience of communicating anytime, anywhere. Wireless carriers have begun to offer a variety of services in addition to providing voice communications. In many cases, these services extend the capabilities of Internet applications into the wireless environment. For example, many people access the Internet through their mobile ph...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F13/00H04L29/08H04W76/04
CPCH04W76/041H04W76/22
Inventor 维克托·邵柯蒂斯·塔克基杰里米·肖恩
Owner ORACLE INT CORP
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